Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502

 

[henrus]

Has anyone noticed that Air New Zealand actually publishes their current call centre wait times on their website in real-time?

It's nice they do that but they're never accurate.

 

[blackcat20]

Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated"

 

[Mr H]

Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated"

I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.

 

[blackcat20]

I think not all U seats are available to some airlines. For example, QR sometimes make only 1 seat available to QF but 2 seats available to BA. If six agents are telling you the same thing there is a possibility they are right.

But why are QF U seats not available on QF? If I book a new flight I can select three reward seats, but the call centre says there are only 2. We're talking a simple MEL-SYD flight here.

 

[Mr H]

But why are QF U seats not available on QF? If I book a new flight I can select three reward seats, but the call centre says there are only 2. We're talking a simple MEL-SYD flight here.

Dunno. Married sector issues?

 

[redwoodw]

Well I'm up to 6 calls with no success. Two have failed to call me back as promised. Doesn't matter if I call at 7am, lunch time or late arvo, I always get SA.
I can see 4 U seats on EF but the call centre insists that there are only 2 and the "website is not updated"

I've had this before - numerous SA/FJ agents wasn't able to see availability despite I'm able to add that into a PNR on the call time and time again (I wanted to add it to an existing PNR). They initially claim it will be cancelled and won't be ticketed - went ahead and it was ticketed on the new PNR. Obviously they then say can't move the seat on the new PNR to the existing PNR.

 

[TahoeSkier]

With sufficient attempts, can a lowly Bronze end up jagging HBA, or does the QFF# input totally rule this out?

 

[u53n4m3]

I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.

 

[Port Power]

I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.

No. No one does ticketing at airports. Not for along time.

 

[u53n4m3]

No. No one does ticketing at airports.

Well thats just sad. Thanks.

 

[TheInsider]

I have been trying to get through to Qantas support to make a minor change for a flight with no success for a few days now. Anyone ever just rock up to the desk in Sydney airport and get help there? It is a bit out of my way but a day trip into the city this weekend wouldn't be impossible for me.

What type of change?

 

[u53n4m3]

What type of change?

A typo in a name for one of the tickets. Which I cannot do anything about online and despite several support staff saying they would fix it (when they do not randomly disconnect) it has not yet happened.

 

[redbatz]

Just called mid morning today - I used first number at top of this thread - not sure if it made a difference or not - but I was answered within a minuite or 2 - so I was very surprised. Not sure where I was connected to - dont think it was Aus - she did have a bit of an accent but very easy to understand. Booked a couple of flights when a double sc offer was on- was reluctant to cancel - and the fact I had not been to Syd for years and looking forward to it - but circumstances changed. Not sure if using a credit voucher I would still get the extra sc - but as Q had changed first flight by a few hours I was able to cancel - so took that option. Other flight had also changed but only eligible for credit voucher.

 

[Rangalad]

Dunno. Married sector issues?

Wonder what the ACCC thinks of "Married Flights" ?

https://www.qantas.com/agencyconnect/au/en/policy-and-guidelines/book-and-service/married-flights.html

 

[Nitro6333]

With sufficient attempts, can a lowly Bronze end up jagging HBA, or does the QFF# input totally rule this out?

No it’s not possible. As a Bronze you have to know the current “airport line” 1300 number to get Hobart

 

[TahoeSkier]

No it’s not possible. As a Bronze you have to know the current “airport line” 1300 number to get Hobart

Would that be one of the three posted @ top of page, or another number unknown to all?

 

[Nitro6333]

Would that be one of the three posted @ top of page, or another number unknown to all?

Not atm

 

[Lynda2475]

With sufficient attempts, can a lowly Bronze end up jagging HBA, or does the QFF# input totally rule this out?

Ive been unable to get HBA as a Gold, so would assume answer is no. Only WP and P1s have the privilege to speak to competent staff.

 

[TheInsider]

Wonder what the ACCC thinks of "Married Flights" ?

https://www.qantas.com/agencyconnect/au/en/policy-and-guidelines/book-and-service/married-flights.html

Literally the same thing nearly every other carrier around the world uses.

Works out to be a lot cheaper than point to point.

 

[TahoeSkier]

Have any WP/P1s had recent experience calling on behalf of a lower tier friend to seek assistance with basic itinerary changes/etc? This is an option available to me, if feasible.