I have criticised Fijian agents and have never had one really solve a problem for me. Until today...
... step forward Tim.
I had lost a fully ticketed award booking because a Qataria changed a flight and QF did not reticket it in time. I reconstructed the route using different flights. Multiple Fijian agents could not do this for me, and it was only when I finally got a South African agent that we were able to book the flights.
Then we entered the twilight zone of ticketing...
Multiple phone calls (always getting Fiji) and was told that they had to call the support team and the support team had to call ticketing. Promises to call me back that came to nothing, and agents giving up after too long on hold. Yesterday I thought there was a breakthrough when I got emailed an e-ticket, but it had no ticket number. Later that day, one flight on the booking got a ticket number but the others didn't - and that number disappeared after a few hours.
Today, I called again. The agent, Tim, understood the issue and said he was calling ticketing directly. There was a long wait on hold. Tim offered to call me back, but I begged to stay on the line. And after 1 hour and 44 minutes, success. I now have a fully ticketed itinerary. Taking off in 20 days - after two weeks in a very unpleasant limbo.
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