Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 304 318
1300 659 161
1300 025 396
1300 659 116

1300 024 715
1300 025 390
1300 659 115
1300 659 134
1300 659 502

 

[Pom-DownUnder]

Friday evening, 5pm, on hold 3 hours, gave up.
Called 13 11 31
they emailed me at 4:30pm to let me know they had made 'a change'

 

[flydoc]

55 min wait time from midnight AEDT to do a date change only, option greyed out on the app. WP.

 

[Scr77]

Called 7.05am today (Saturday). Offered callback in “Less than 15minutes”. Still no callback 90mins later.

 

[Pom-DownUnder]

Called 7.05am today (Saturday). Offered callback in “Less than 15minutes”. Still no callback 90mins later.

called at 7.01 not offered a call back - still on hold now at 8.52

 

[Pom-DownUnder]

Called 7.05am today (Saturday). Offered callback in “Less than 15minutes”. Still no callback 90mins later.

still ... on .... hold ..... kill me

 

[Scr77]

still ... on .... hold ..... kill me

Still no callback here.

 

[Pom-DownUnder]

Still no callback here.

lol if you had got your call back before i get through my state would have gone from critical mass to full meltdown

 

[Pom-DownUnder]

Looks like all the flights from december to feb into QLD got canned last night, this I guess has led to a deluge of calls which is part of the reason why this is such a nightmare

 

[AIRwin]

Looks like all the flights from december to feb into QLD got canned last night, this I guess has led to a deluge of calls which is part of the reason why this is such a nightmare

Flights from where?

 

[Pom-DownUnder]

Flights from where?

everywhere into BNE it looks like

 

[liveinsydney]

Last night had been listening to the music for 5+ hrs and call got disconnected. Made another call this morning at 7am AEDT, the music is still playing (4hrs). How excellent service Qantas is providing to their valued customers!

 

[Scr77]

lol if you had got your call back before i get through my state would have gone from critical mass to full meltdown

Does that mean your call has been answered? I lodged callback requests and neither have occurred.

 

[Pom-DownUnder]

Does that mean your call has been answered? I lodged callback requests and neither have occurred.

no just passed 4 hours listening to how much I can do on the app when i can do none of the things they keep pimping

Post automatically merged: Oct 30, 2021

Last night had been listening to the music for 5+ hrs and call got disconnected. Made another call this morning at 7am AEDT, the music is still playing (4hrs). How excellent service Qantas is providing to their valued customers!

call on the weekend they said ... 15 minutes they said ....

lol not hating, just losing the will to live

 

[liveinsydney]

no just passed 4 hours listening to how much I can do on the app when i can do none of the things they keep pimping

Post automatically merged: Oct 30, 2021

call on the weekend they said ... 15 minutes they said ....

lol not hating, just losing the will to live

It is so pathetic. I think Centrelink does a better job than Qantas.

 

[Pom-DownUnder]

It is so pathetic. I think Centrelink does a better job than Qantas.

at least with centrelink the call-first-thing option works well

 

[Inuniform]

Called at 645 this morning. Call back offered stating wait time is over 2 hours. I was about to try and call back but thought I'd check here first and see that this is typical of calls today. The wait continues. Crossing my fingers that the flights I am after will still be there when I eventually get a call back.

 

[Pom-DownUnder]

Called at 645 this morning. Call back offered stating wait time is over 2 hours. I was about to try and call back but thought I'd check here first and see that this is typical of calls today. The wait continues. Crossing my fingers that the flights I am after will still be there when I eventually get a call back.

legit considering looking into how long going via boat to the uk would take

 

[Pom-DownUnder]

To the people getting offered callback, is that 13 13 13 ? i've always used 13 11 31 and never been offered a call back

 

[Scr77]

To the people getting offered callback, is that 13 13 13 ? i've always used 13 11 31 and never been offered a call back

I can never get 13 11 31 to recognise my button presses so have to call 13 13 13. I've only been offered a call back when the wait time is under 2 hrs.

Has anyone successfully made a call today? I'm wondering if the phones are down.

 

[Inuniform]

To the people getting offered callback, is that 13 13 13 ? i've always used 13 11 31 and never been offered a call back

Yes, I called 13 13 13.