QANTAS calling on office staff to help ground crew.

[Blackadder]

Well who would've thought sacking staff at the height of the pandemic, would come back to bite them when things invariably picked up again.

Australia's Qantas Airways Struggles to Cope With Air Travel Rebound

• Bloomberg Daybreak: Australia​

• TV Shows​

June 9th, 2022, 9:19 AM EST
Qantas Airways Ltd. is asking head-office employees to step into support ground staff as the Australian airline and its global peers face a stronger-than-expected recovery in passenger traffic from the coronavirus pandemic. Paul Allen reports on "Bloomberg Daybreak: Australia." (Source: Bloomberg)

 

[BCons]

Been following a few posts on twitter - boy, are there some cranky qf pax out there..

 

[Blackadder]

Been following a few posts on twitter - boy, are there some cranky qf pax out there..

Yep seems they are now having issues with luggage going missing , on top of everything else.
Hoping my upcoming QF flights are incident free.

 

[henrus]

In about 2-3 weeks school holidays will commence (depending on the state). If they're struggling on a long weekend then I can't wait to see what will happen during a 2-3ish week period of sustained high travel demand.

 

[serfty]

In about 2-3 weeks school holidays will commence (depending on the state). If they're struggling on a long weekend then I can't wait to see what will happen during a 2-3ish week period of sustained high travel demand.

Does Easter 2022 ring any bells ...

 

[henrus]

Does Easter 2022 ring any bells ...

It seems everyone has a short memory and has forgotten that!

 

[jb747]

Office staff would be about as much use as the proverbial on a bull.

 

[AIRwin]

Office staff would be about as much use as the proverbial on a bull.

Too many cooks?

 

[RealtimeY]

It’s a pretty bad look especially on top of all the recent bad press they’ve received, but getting all hands on deck during peak periods (including head office staff) is something other companies do too. I’d say it’s a very good thing for staff to see for themselves what works well and what doesn’t at the airport at a time like this.

 

[Melburnian1]

It’s a pretty bad look especially on top of all the recent bad press they’ve received, but getting all hands on deck during peak periods (including head office staff) is something other companies do too. I’d say it’s a very good thing for staff to see for themselves what works well and what doesn’t at the airport at a time like this.

What's the point of having them if they've not been trained on the intracacies of (for instance) the check-in system?

Surely they'd only be able to do basic tasks like supervising boarding?

 

[Franky]

In about 2-3 weeks school holidays will commence (depending on the state). If they're struggling on a long weekend then I can't wait to see what will happen during a 2-3ish week period of sustained high travel demand.

So it would seem we need to do a pre-season to get match fit for the big event…

 

[jakeseven7]

Saw one of our friends from VA HQ HR at Brisbane airport yesterday acting as a crowd usherer!

Big weekend from everyone clearly.

PS no mean jokes about HR

 

[jeza]

Should make those responsible for the outsourcing of ground crew go sling the luggage and be on the carousel when passengers are waiting for their bags or deal with the complaints when their luggage did not turn up.

 

[BCons]

All very well to get hq staff in for ground staff duty, but nobody can replace bag lumpers unless they have an ASIC tag. Ustand this is similar to MSIC (maritime/wharf side security ID) and involves clearances from Feds, State police, ASIO and uncle bloody tom Cobley and takes weeks and weeks.

 

[henrus]

All very well to get hq staff in for ground staff duty, but nobody can replace bag lumpers unless they have an ASIC tag

Basically everyone who works in both QF and VA's HQ's already have this so this won't be a problem.

The whole idea is not to replace the airport staff, so you won't have someone from HR using the computer for the first time checking someone in but instead to get them to help out managing people/queues.

As the numerous articles that have quoted internal emails state, the office staff will assist with things like hunting down lost luggage, passing out water to queuing passengers and helping those running late to get through long security lines.

 

[UP4014]

From my readings, office staff aren't handling the bags at the aircraft end of things, they are in a room/perhaps it's just a shed, going through the missing and sidelined luggage actioning each bag separately to get it back to the customer. Check the tag, ring the passenger, find out where they want it delivered to and then dispatch it.

 

[jakeseven7]

I don’t see what the big deal is if VA2, JQ and QF HQ are on the ground this busy weekend helping out….

 

[Hvr]

PS no mean jokes about HR

Would you see it as personnel?

The thing with people who've been moved from front line to the office is that there is usually a reason why they were moved.
Often it's because they're too incompetent to do the job they were hired to do.

 

[jase05]

Brother and his wife flew SYD-ZQN today on QF and luggage didn’t arrive. He isn’t a seasoned traveller so when I spoke to him yesterday I warned him about the problems and said it’s always a good idea anyway to pack spare clothes in carry on. He said it’s currently 0 degrees in Queenstown and snowing/drizzling. According to him it seemed like about half the flight didn’t receive their luggage and QF couldn’t tell them when it would arrive.

 

[Big John]

Should make those responsible for the outsourcing of ground crew go sling the luggage and be on the carousel when passengers are waiting for their bags or deal with the complaints when their luggage did not turn up.

+1