Qantas cancelled my Business Class classic reward and tried to charge me $3000 to reinstate!

[Ktan89]

Can you do a chargeback?

Can't do this because I still want the active PNR booking.

 

[MarkMelbourne]

This issue is still happening. Somehow my child become an adult on the booking and once I called up? Tickets silently cancelled. Qantas said JAL cancelled my flight, JAL said the opposite. Happy that Qantas sorted it out but consider myself fortunate. Anyway, lesson learned, won't be calling about an award booking unless it is critical.