Qantas Covid 19 cancelations

[Scott Brown]

I cancelled 2 x J SYD-LHR return paid for by QF Platinum MSC. They hadn't refunded by due date so I paid the MSC o QF advice. Next day they refunded. Now I have $18k CR on MSC but can't contact them - urgent calls only. It hangs up after 30 minutes anyway. I'm ok, I can get by without the money, but wondering how/when I'll get this substantial amount back? Anyone else in the same situation?

 

[marki]

bought economy Melbourne Perth full fare I asked for it to be parked due to A C19 situation. They did it was flexible fare. However, my upgrade to business using points Was not refunded—flight upgrade refund fee. Minus 5000 points. I thought they were not going to do this?

 

[Matt_01]

bought economy Melbourne Perth full fare I asked for it to be parked due to A C19 situation. They did it was flexible fare. However, my upgrade to business using points Was not refunded—flight upgrade refund fee. Minus 5000 points. I thought they were not going to do this?

Just call back and ask for the points, I have been cancelling flights left, right and center I have not had any points penalties applied. Was your flight within the cancellation window, i.e up to 31 Jul.

Edit depending on when the flight was and when you cancelled was it caught up in date date extension, from 31 May to 31 Jul.

 

[Matt_01]

I will give QF credit for how they now seem to be handling things, there are call center agents that WFH and the wait time to get through to arrange refunds or change flights is not that much longer than normal. I am not sure what status level this applies to be it SG, WP and above.

Initially I converted all my flights to vouchers, sat back and took a chill pill. I am now in the process of rebooking via combining vouchers, paying additional cask and requesting refunds. Both major domestic airlines seem to be getting over the initial problems but QF seems to be managing better.

 

[MikeG]

A Marriott booking I had that was non-refundable was refunded this week. Made $124 profit on the FX - there certainly is a silver lining to this cloud...

 

[MikeG]

I note that two Qantas Hotels booking I had which were non-refundable haven't changed their stance on refunding me - I'm sure consumers will remember how Qantas handled things (the good and the bad) when it comes to future travel plans.

Has anyone had luck in persuading Qantas to refund Hotel reservations?

M

 

[RobJ]

Accor gave me a future credit, which is fine. They're only extending status by six months though.

 

[MikeG]

I chased up my refund from Qantas, and got this from the Qantas CS person (cancellation made a week ago):

"I can confirm that the booking is already cancelled. We are currently processing all of the requests received. You'll receive a confirmation email to the email address contained in your booking once the refund process is complete.

Please be aware there is a delay in processing some credits and refunds so this confirmation email may be delayed.

We ask for your patience as we endeavour to get through all of the requests received.

Thank you for your patience as we continue to work through unprecedented volumes of customer requests. "

Very informative. Sadly doesn't answer my question about when my $6k and 850,000 QFF points will be refunded.

M

 

[fifo]

Saying you can get a voucher, but not a refund, before x date only. So we get a voucher. Then the flight is canceled after x date. Seems a bit disingenuous.

 

[JQ29]

Does anyone have any experience or views on whether Qantas cancelling Re potion flights should offer future flight bookings rather than refund of points?

Had 4 first seats MEL LAX MEL cancelled by QF no offer to forward date just refunded points and received email.

 

[MikeG]

So after cancelling bookings on April 1st and raising formal complaints and spending hours on hold waiting to talk to qantas multiple times over the past 2 1/2 months today qantas issued confirmation of the cancellation. No money or frequent flyer points yet as the process only started today.

this company qantas clearly does not care about its customers to the point where they will lie to their customers. My cancellation was Not completed when they said it was and they intended to keep my money for as long as they wanted.

if anyone is talking a class action against qantas, I want in...

 

[MikeG]

Hello xx_x,

This is to confirm that the requested refund for booking reference xx_xx_ has been processed back to the same form of payment that you used to make your original purchase. The nominated bank or financial institution may take some time to process the funds back to this bank account.

If you requested a refund for a booking made using Qantas Points (e.g. a Classic Flight Reward or Points Plus Pay- Flight booking), please allow up to 10 business days for the Qantas Points to be credited to the nominated Frequent Flyer account in accordance with the Terms and Conditions of the fare. The monetary component has been processed back to the same form of payment that you used to make your original purchase. The nominated bank or financial institution may take some time to process the funds back to this bank account.

Thanks, Qantas Refunds Team

 

[codash1099]

My DONE4, booked via a TA was interrupted part way through. 13 weeks and still no refund.

 

[sanne]

I had a similar email from Qantas on 8th May....I’m still waiting for my refund of taxes.

I cancelled flight on 4th April.

After several calls to Qantas and them saying it’s been refunded I contacted Amex who are now looking after my refund, although they say it could take them 6-8 weeks!

 

[bobe]

What is the best Qantas number to claim refund? Tried 4 times on 131313, left my number 4 times for a call back , never received one, any other number to call ? Thanks in advance.

 

[goo57l]

I note that two Qantas Hotels booking I had which were non-refundable haven't changed their stance on refunding me - I'm sure consumers will remember how Qantas handled things (the good and the bad) when it comes to future travel plans.

Has anyone had luck in persuading Qantas to refund Hotel reservations?

M

Sorry for the late response, just read your post.

We had a non-refundable booking for a hotel in Singapore through Qantas Hotels.

Contacted the hotel directly first & they confirmed that they would not be charging Qantas Hotels so then we contacted Qantas Hotels, armed with that info, to request they refund.

They said they would refund so long they could confirm the hotel would not charge them.

Money was in the account 3 days later, we lost $70 on FX.

 

[MikeG]

I received my Qantas flight refund nearly 3 months after asking them to refund me. Unfortunately, the refund is less to the tune of about $200. No idea why. Maybe the exchange rate for taxes was different? Not sure why this is my problem as I paid the taxes with Qantas in Australia in AUD.