Qantas Departure Information email

[Warks]

I was wondering if I am the only one this happens to: when I receive the above email about 48 hours before flying I click on the Online Check-in link in the email and I always get a "generic error" page with the annoying "Start over" link.
So I just log in through the login page, go to My Bookings and do it that way.
I did make QF aware of this I think but I'm not sure they understood which made me think that maybe it's me. I'm certain it happens even within 24 hours when I can actually check in online.
Anyone else?

I know it's not the end of the world but you'd think they'd get it to work.

 

[JohnK]

I normally don't click on the link with the email. I prefer to log into my account on the QF website.

I have also noticed that an email is only sent for the first sector in the itinerary. So if having a return flight no departure information email is sent for subsequent flights. I sent feedback to QF and was told the software does not handle the situation and for me to note the dates in my calendar. D'oh. What is the point of the departure information email if not sent for every sector in the itinerary?

 

[notzac]

What is the point of the departure information email if not sent for every sector in the itinerary?

Not a great deal - and that's why I've started using TripIt for everything, because it syncs with my calendar that way. I guess that e-mail is great for inexperienced travellers in terms of what luggage they're able to check and all that.

 

[dede]

That same error appeared on my email just the other day.

 

[thewinchester]

Not a great deal - and that's why I've started using TripIt for everything, because it syncs with my calendar that way. I guess that e-mail is great for inexperienced travellers in terms of what luggage they're able to check and all that.

And if there is a problem with your flights such as changes and the like, premium TripIt members will have an email and/or sent to them as soon as it becomes known. No need to manually re-enter info into FlightStats etc.

 

[drewbles]

And if there is a problem with your flights such as changes and the like, premium TripIt members will have an email and/or sent to them as soon as it becomes known. No need to manually re-enter info into FlightStats etc.

Unless you're flying QF. I'm a TripIt Pro member, and for a lot of outside-the-USA airlines, updates are not the best.

I had a QF Mainline flight time change over the Christmas period. I got a phone call and email from QF and my profile on the FF site had the 'click here to accept change' type of thing in my bookings, but TripIt Pro knew nothing (was only a 10 minute change of departure time).

When I used it extensively in October in the USA, it was awesome. Combined with the AA Flight Notification Service (voice calls to US Cell phones with flight/gate/arrival/baggage carousel information), and it was simply brilliant. I got SMS's from TripIt, and calls from AA about anything else (so in the event of a delay, I didn't even need to get off my cough in the Admirals Club - AA Flight Notification called me to tell me).

If only QF had such a system (their SMS system is pathetic in comparison!)

 

[simongr]

I dont get any calls or emails from QF I think....

 

[serfty]

I dont get any calls or emails from QF I think....

I tend to; last time was a warning ny SYD-MEL flight was going to be 2 hours late and offering an earlier flight.

 

[thewinchester]

Unless you're flying QF. I'm a TripIt Pro member, and for a lot of outside-the-USA airlines, updates are not the best.

Good to know, thanks for the heads up.

 

[Warks]

I have also noticed that an email is only sent for the first sector in the itinerary. So if having a return flight no departure information email is sent for subsequent flights. I sent feedback to QF and was told the software does not handle the situation and for me to note the dates in my calendar. D'oh. What is the point of the departure information email if not sent for every sector in the itinerary?

I agree it's very strange they don't send you one for return/onward sectors.
I tend to use the email as a reminder to check in online. I don't currently fly enough to justify further investment in software but you never know when things might change.

I rarely get notifications from QF on my phone but maybe all my flights have been okay in the past 9 months that I've been flying more consistently. Don't recall any delays.

 

[Must...Fly!]

We had a 5 or 10 minute change to flight time for a SIN-PER sector in July.

We had already departed to SIN (and onwards on a cheap Y fare on QR) and phone us on the mobile in Greece (Intl roaming) to let us know the flight change. We got home a few weeks later and found 5 or 6 messages from QF asking us to ring back and confirm the change, before they decided to ring the destination phone number.

We had booked 2 x one way tickets, and I found it curious they didn't pick up we had already left the country.

 

[albatross710]

I was wondering if I am the only one this happens to: when I receive the above email about 48 hours before flying I click on the Online Check-in link in the email and I always get a "generic error" page with the annoying "Start over" link.
.

Thanks for posting this. It was good timing as I have had this error previously and thought it was because I was clicking on the link prior to the Departure-24hr time.

So, after seeing your email and receiving the Qantas email early this morning about 30 hours before departure I was careful not to click any links. About 20 hours prior to departure I clicked on the check-in link in the Qantas email and wasn't surprised to receive the "Generic Error".

I tried it on Chrome & IE browsers.

Surely this link must work for other people. Anyone got any experience on the issue?

 

[Warks]

Thanks for posting this. It was good timing as I have had this error previously and thought it was because I was clicking on the link prior to the Departure-24hr time.

So, after seeing your email and receiving the Qantas email early this morning about 30 hours before departure I was careful not to click any links. About 20 hours prior to departure I clicked on the check-in link in the Qantas email and wasn't surprised to receive the "Generic Error".

I tried it on Chrome & IE browsers.

Surely this link must work for other people. Anyone got any experience on the issue?

The deafening silence suggests it's just me and thee?

 

[JohnK]

I agree it's very strange they don't send you one for return/onward sectors.
I tend to use the email as a reminder to check in online. I don't currently fly enough to justify further investment in software but you never know when things might change.

Yes it is strange and I found it even stranger that customer care did not care.

I feel I fly often enough and I still see no point in wasting time with installing more software or more websites, like tripit, for my travels. I check my emails before I leave and I also check my emails every now and then during my travels. I am not going to carry my laptop with me everywhere I go and I certainly will not be purchsing an iPhone anytime in the near future.

 

[serfty]

Just ensure you travel with a folio containing printouts of all relevant travel documentation (e-ticket, hotels confirmation, tour booking, car hire, visas etc.).

One should do this even if accompanied by net/notebooks iphone, PDA and so on.

 

[JohnK]

Just ensure you travel with a folio containing printouts of all relevant travel documentation (e-ticket, hotels confirmation, tour booking, car hire, visas etc.).

I do this already for all overseas travel and also most domestic trips where accommodation and/or car hire is involved. Obviously do not need to do it for the SYD-BNE weekly commute.

 

[JohnK]

I was wondering if I am the only one this happens to: when I receive the above email about 48 hours before flying I click on the Online Check-in link in the email and I always get a "generic error" page with the annoying "Start over" link.

I tried the Check-In Online link in the Qantas Departure Information email I received for tomorrow night's flight and it took me to the QF website 'Manage Your Booking' with the flight details and the Online Check-In button all available.

 

[Warks]

I just got my email for my flight out tomorrow and when I clicked the "Check in online" link at the top I got the "generic error" screen as usual:

 

[JohnK]

I just got my email for my flight out tomorrow and when I clicked the "Check in online" link at the top I got the "generic error" screen as usual:

When is your flight? Are you clicking on the link for a flight not due to depart for more than 24 hours? That could explain why the error message is appearing.

 

[Warks]

When is your flight? Are you clicking on the link for a flight not due to depart for more than 24 hours? That could explain why the error message is appearing.

Have tried it before and after 24 hours with the same result. I don't fly for about 24.5 hours now so can't re-check for a bit. Will advise.