Qantas disinterest

[JessicaTam]

I'm sure the Qantas systems could tell them that!

Whilst I think the OP is a self funded flyer, it would be interesting to hear from corporate travellers if they are contacted by QF if their habits change.

 

[GalaxyNexus]

Not defending QF....but...

From reports, there are some 8 million QF members, ~60k of which are Platinum (don't forget Gold too).

60,000 (WP members) / 365 (days per year) = 164.38 (phone calls per day, everyday) - to your above question....unreasonable IMO...

Not all 60k Platinums are multi-years who left, it's just the number of all WPs (who, I would imagine, mostly are loyal customers). Let's say the average tenure of a WP is 5 years, then your number becomes ~32 calls per day, which IMHO is reasonable. If that's too much, they can even randomly sample and most likely still get the valuable feedbacks.

Now, even if the majority of people who left are not coming back even with the call, you would imagine they would want to learn more on why people left, and hopefully do it better for the remaining WPs so they don't eventually leave too. I think it's the general feeling of the airline "don't really care enough to find out and improve" that many people here are unhappy about.

 

[AirKat]

This thread feels like the OP broke up with Qantas but didn't really want to and expected Qantas to chase them... Qantas hasn't and now they are even more upset and perhaps regretting the decision? If you're perfectly happy with the decision and feel you've done better elsewhere, why on earth would you waste your time an energy coming on here all these months later to moan about Qantas not chasing you?

In terms of the chasing lapsed WPs conversation, I know more people who gain WP for one or maybe two years than those who keep in consistently. And nearly all of those are because they had short term travel needs for work. I'd expect this would make up a larger number of WPs who lapse than disgruntled lovers who passive aggressively start dating another airline hoping QF will chase them...

 

[JohnK]

$25K average spend of WP * 60,000 WP members = $1.5B / 365 (days per year) = $4.1m/day..... not unreasonable to want to hold on to that revenue

That is a very high average.

I don't spend that much but there are others who spend even less than me by taking advantage of Any seat awards and double SCs offers.

Platinum status is now extremely cheap both from the frequent flyer perspective and Qantas.