Qantas doesn't care about priority boarding

[doublecatered]

It's encouraging that ground staff are taking ownership. Cabin crew should not be expected to take on even more duties in an environment that is not even under their jurisdiction

 

[TheInsider]

It's encouraging that ground staff are taking ownership. Cabin crew should not be expected to take on even more duties in an environment that is not even under their jurisdiction

They are the ones who board the thing. They need to send people back.

 

[watashi]

QF29 EX MEL to HKG today.
ZERO effort to prioritise anyone.
Full 787-9, it was was just one long queue, with a large portion of the lounge joining the end of the queue I suspect. (I was at the gate earlier)
After enduring the queue, down the escalator at gate 11 there was a very friendly qantas team member directing people "any lane is fine"... which was of course the extent of the priority boarding, i.e. none.

 

[trippin_the_rift]

There is something very humbling and powerful about being shamed and sent to the back of a line.
We as humans don't learn from words. We learn from feelings and actions.

Probably cheaper for QF to buy a tech integration that auto-rejects boarding passes that don't have elite status/biz class for the first 10-minutes of boarding.
The computer can reject.

 

[Tropic]

Group boarding works for other carriers, why not QF?

 

[watashi]

Group boarding works for other carriers, why not QF?

Indeed. In my 1 year (~ 7 flights) experience with SQ, their boarding groups work well, and the process well managed. For example 1) signs up to mark the head of each boarding group queue. 2) If you try and queue jump you are politely diverted like sheep in a drafting race off to the side.... to wait your turn.

Why can't QF get it to work? I'm not sure, possibly needs more investment and attitude.

 

[juddles]

.........Why can't QF get it to work? I'm not sure, possibly needs more investment and attitude.

I have given up on this topic. But I did actually state way back the real reason - it is due to the Communists.

Time has proven my theory better than anything else....

 

[couchlife]

I experienced priority boarding Qantas style twice in recent weeks (QF761 and QF521) and both times, it happened the way it should have.

I am not normally a QF flyer so I did not realise they had not been doing PB until recently but in my two cases, it went well.

 

[kermatu]

Fail as usual in CBR today. The priority sign was out but not actually aligned to a boarding lane. As a result, one queue, no turn backs best I could tell.

MEL very clear announcement and in my 30 second observation seemed to be well understood by pax.

 

[GoldCanyon340]

Hi everyone, been away for a few months in the wilds of Europe. Haven't had much domestic travel but when I got back my first flight was MEL-PER. CL pax in front of me got bumped from the priority line for carrying too many in-cabin bags, I had a quick word with the gate staff and they said they were happy with the new rules.

 

[pauly7]

5 star premium boarding service tonight ex PER -> MEL.

Positive email fired off.

 

[RichardMEL]

MEL seems to be dropping the ball a bit lately it seems.

Yesterday was a fail for MEL-BNE - both queues run at same time (ie: the old way)

BNE-MEL worked as per the new system with the Y queue roped off and Premium run from two scanners.

 

[justinbrett]

MEL seems to be dropping the ball a bit lately it seems.

Yesterday was a fail for MEL-BNE - both queues run at same time (ie: the old way)

BNE-MEL worked as per the new system with the Y queue roped off and Premium run from two scanners.

Christmas casuals perhaps?

 

[tdimdad]

The queue policing can work well when executed right.
I was coming back HKG-SYD on CX and they had four queues: first/OWE, business/OWS, PE/Marco Polo, and economy. Number of passengers were sent to other queues, some upwards, like myself and from my new queue couple of pax to the OWE queue. "Sir, you are welcomed to board using that queue" was all that was needed to direct people and everyone was sorted.

Once QF domestic has practiced having two queues in the first place, perhaps they can do an excursion to see well-run operations...

 

[jase05]

ADL-SYD last night worked a treat. Fired off positive email whilst in flight

 

[RichardMEL]

oh yeah forgot to add queue policing was in effect in BNE. A gate agent (not cabin crew) walked along the Premium queue checking BP's. Did not see anyone turfed out, but he was definitely checking.

 

[moa999]

. CL pax in front of me got bumped from the priority line for carrying too many in-cabin bags

Interesting.
Hadn't seen that rule.

 

[FL360]

It is random, I have seen this being

1. enforced completely at SYD / MEL.
2. partially enforced at SYD/MEL , partially means priority group start boarding 5 seconds before the others..
3. and completed ignored, at DRW.

 

[Rangalad]

The queue policing can work well when executed right.
I was coming back HKG-SYD on CX and they had four queues: first/OWE, business/OWS, PE/Marco Polo, and economy. Number of passengers were sent to other queues, some upwards, like myself and from my new queue couple of pax to the OWE queue. "Sir, you are welcomed to board using that queue" was all that was needed to direct people and everyone was sorted.

Once QF domestic has practiced having two queues in the first place, perhaps they can do an excursion to see well-run operations...

OT
Reminds of British Airways staff suggesting DYKWIA type passengers “join the far-queue”. Went straight over their heads.

 

[VPS]

ADL-SYD at lunch time today done correctly.