UP4014
Senior Member
- Joined
- Jul 22, 2008
- Posts
- 6,900
I suspect they aren't crowded because of non travel customers.Good. The lounges are too crowded.
I suspect they aren't crowded because of non travel customers.Good. The lounges are too crowded.
I suspect they aren't crowded because of non travel customers.
I've submitted email complaint into QF ([email protected]) - suggest you all do the same. 10seconds of effort. ChatGPT great for drafting letter:
"Dear Qantas Customer Care,
I am writing this letter as a long-term Platinum member [#Member Number] of Qantas, with deep disappointment and concern regarding the recent update to your Qantas Lounge access policy. I have been an ardent supporter of Qantas for several years, appreciating the exceptional service and benefits that come with being a loyal Platinum member. However, the decision to implement this policy change effective from 15 June 2023 has left me feeling let down and dissatisfied.
The existing Qantas Lounge access policy has been a defining factor in my choice to remain a loyal Platinum member. Its comprehensiveness and flexibility have not only provided me with a comfortable and productive environment before my flights but also allowed me to extend the same privilege to my guests or travel companions. This policy has been a testament to Qantas' commitment to customer satisfaction and recognition of their loyal patrons.
The newly announced policy, which restricts access to Qantas-operated and eligible partner flights departing on the same day, is a significant deviation from the existing policy that has served the needs of Platinum members so well. By narrowing down the eligibility criteria, it feels like Qantas is diminishing the value of our loyalty and disregarding the preferences of its most dedicated customers.
As a Platinum member, I have always held Qantas in high regard for its outstanding service, and I have proudly recommended the airline to my colleagues, friends, and family. However, this change in the lounge access policy leaves me with a sense of disillusionment and compels me to question my continued loyalty to the brand. It is disheartening to witness a shift away from customer-centric policies, especially when it affects long-standing patrons who have consistently chosen Qantas over other alternatives.
I implore you to reconsider this policy change and preserve the existing lounge access policy for Platinum members. By maintaining the current guidelines, Qantas can continue to foster a sense of exclusivity, reward loyalty, and enhance the overall travel experience for its most esteemed customers. Such a decision would reaffirm Qantas' commitment to its Platinum members and set the airline apart from competitors.
I would greatly appreciate your prompt attention to this matter and a comprehensive response outlining Qantas' stance on the lounge access policy change. Additionally, I kindly request that you take my concerns into serious consideration and convey them to the appropriate decision-makers within the company.
Thank you for your time and attention. I hope that Qantas will reconsider this policy change, acknowledging the impact it has on long-term Platinum members like myself. I look forward to hearing from you soon and to continue my valued association with Qantas.
Yours sincerely,
[Your Name]"
Judging by some of the complaints in this thread, they might be.
I’m actually gutted.
I regularly guest my family and friends into the lounges who are usually not travelling with me when flying out of MEL and PER. Flying weekly-fortnightly and mostly at weeknights or on weekends, we’ve spent many special moments and quality time together in the lounges. It gives us an opportunity to connect and keep in touch when we otherwise wouldn’t due to work and travel schedules. It’s practically a family tradition here, savouring the NP inspired delights, plane watching.
For me personally this is actually some of the biggest value I get from QFF status. Earn a lot of points but find it so hard to redeem for the flight rewards you actually want! Can’t easily plan/book a break ahead of time (they’re always last minute when I can fit it in) so usually always paying cash! But what can we do? Domestic flying will never be the same come 15th June!
I think the issue is another reduction in benefits, important to fight every reduction as sooner or later QF might get to the benefit you like most.
Agreed - lounge crowding is more likely due to endless free status extensions and double status credits.I suspect they aren't crowded because of non travel customers.
It’s a reduction in benefits that doesn’t personally affect me so no I won’t be complaining.
Anything that reduces lounge over crowding is a positive thing IMHO.
No the change specifically states guests.Will this remove arrivals access for platinum members?
Am planning to do so.Write a letter, put it in writing to them.
If no one complains there will be some manager in QF being back slapped for doing a good job with no customer complaints about it.
I’m actually gutted.
I regularly guest my family and friends into the lounges who are usually not travelling with me when flying out of MEL and PER. Flying weekly-fortnightly and mostly at weeknights or on weekends, we’ve spent many special moments and quality time together in the lounges. It gives us an opportunity to connect and keep in touch when we otherwise wouldn’t due to work and travel schedules. It’s practically a family tradition here, savouring the NP inspired delights, plane watching.
For me personally this is actually some of the biggest value I get from QFF status. Earn a lot of points but find it so hard to redeem for the flight rewards you actually want! Can’t easily plan/book a break ahead of time (they’re always last minute when I can fit it in) so usually always paying cash! But what can we do? Domestic flying will never be the same come 15th June!
It's a jungle out there...Nothing stopping you from continuing to do this, just outside the lounge precint.
I have no problems with the change, maybe even extend it to exclude JQ pax
Agreed - lounge crowding is more likely due to endless free status extensions and double status credits.
New status members are getting a help up with double status credits why none of the existing status members are ever dropping off due to all the handouts. I think even members with status ending June this year will still get a COVID extension to next year plus up to 50% head start on the 2025 year end status requirements ….
AFF Supporters can remove this and all advertisements
3.2 Qantas Loyalty will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit Benefits:
(a) where the Benefit is provided by Qantas, to give Members at least three months notice ...
I imagine density could easily be reduced by removing the Chairmans Lounges.Lounges were plenty crowded pre-Covid too.
Can't blame everything on Covid.
This has been a boiling frog situation for many years that keeps getting progressively worse. I half expected they'd completely discontinue paid Qantas club to alleviate the crowds.