American Express is committed to assisting our customers and the general public impacted by the Victorian bushfires. American Express has taken the following actions to assist our impacted customers:
• Established special procedures for cardmembers to address additional spending needs.
• Established special merchant procedures to address concerns with fees, payments and disputes.
• Reached out to impacted travel customers to coordinate alternative travel plans
Available American Express Phone Services
• For financial, medical, and lodging assistance, cardmembers can contact the Global Assist hotline at 01-800-847-2639, 24 hours a
day, 7 days a week. Services also include assistance with medical referrals and prescription replacement.
For cardmember account servicing, please use the following phone numbers:
• To obtain an emergency replacement card, please call 1300736659
• To discuss making a payment, please call 1300737456
For all other servicing, including updating your current contact information, please call the specific number on the back of your card; if you no longer have your card, please call 1300132639.
For merchant account servicing, please call 1300363614.
Available American Express Website Services
Cardmembers can make payments, request additional and complete statement reviews by logging into the American Express secure website.