Update from last night.
6.10pm - got no missed call but a voicemail msg from Todd who said he will call me back.
8pm - Waited 2hours by the phone and a different lady called me from Auckland but she didn't seem like she knew what she was doing. At first she thought my booking was through a third party agent but I told her it was an classic OWA.
While she was on the phone with me, i opened my PNR and to our surprise, it looks like Todd fixed the first schedule change by requesting JL to open (U) seats HND- GMP for the next day.
I didn't want this because I have booked things in Korea already.
I asked the Lady on the phone, if she could put me on QF87 instead, a direct flight, and also told her we don't mind leaving a day earlier if loadings were better as long as we are in Korea by 22nd Dec. She was confused at first but said she will try email the request through and come back to me tomorrow. I said sure! No problems and thanked her for the call.
11pm - I receive a new eticket with confirmed JL flight for the next day.
I'm surprised this was approved so quickly because I'm still waiting for QR to approve another involuntary change.. this has been since end of August.
Today, I was waiting for the call back but have given up hope.
6.10pm - got no missed call but a voicemail msg from Todd who said he will call me back.
8pm - Waited 2hours by the phone and a different lady called me from Auckland but she didn't seem like she knew what she was doing. At first she thought my booking was through a third party agent but I told her it was an classic OWA.
While she was on the phone with me, i opened my PNR and to our surprise, it looks like Todd fixed the first schedule change by requesting JL to open (U) seats HND- GMP for the next day.
I didn't want this because I have booked things in Korea already.
I asked the Lady on the phone, if she could put me on QF87 instead, a direct flight, and also told her we don't mind leaving a day earlier if loadings were better as long as we are in Korea by 22nd Dec. She was confused at first but said she will try email the request through and come back to me tomorrow. I said sure! No problems and thanked her for the call.
11pm - I receive a new eticket with confirmed JL flight for the next day.
I'm surprised this was approved so quickly because I'm still waiting for QR to approve another involuntary change.. this has been since end of August.
Today, I was waiting for the call back but have given up hope.
