Qantas Feedback actually worked!

[nlagalle]

Well i have to admit I was a little stunned yesterday morning when i drove to work and received a phone call from QF customer care.

The story goes like this:

I was flying back to MEL from ADL the other week and it was an evening flight on a friday night.. I'd managed to bag 4D on the 738 so i was pretty happy. Anyway the cabin crew were pretty lively that night and when we were served with dinner, the lady who served us 9who was probably in her 50's), said to us "Tonight's dinner is Rissoles... Oh geez that sounded rather like the Castle!" and proceeded to joke about it and the reference to the scene in the movie.

Anyway for the rest of the flight she was fluttering around cracking jokes with pax and generally enjoying herself. The Cabin manager was doing the same and it made the flight one of the best I've had in recent months.

So i jotted down their names so I got home I decided to send in an email from the QF website telling them about the service.

Back to the phone call. They rang me to thank me for my email comments and they would let the cabin crew know. I said it was worth the time to pass on the comments as the crew truely made the flight enjoyable. And the fact people will more readily complain about something than compliment.

And to top it off i got a reply back to my email about the change in the website about the arrivals/departure page changes!

 

[tuapekastar]

were served with dinner, the lady who served us 9who was probably in her 50's), said to us "Tonight's dinner is Rissoles... Oh geez that sounded rather like the Castle!" and proceeded to joke about it and the reference to the scene in the movie.

And The Castle, complete with rissole lines, was on the box in MEL tonight!

 

[misstam]

Ahh, the serenity!

 

[Bundy Bear]

Did the meal look like this.

And its good to know that Qantas will respond.

 

[Flashback]

Did the meal look like this.

And its good to know that Qantas will respond.

It sure would have!

 

[simongr]

Is that a good or a bad thing that it looked liked that?

Always good to give good feedback when a job is done well.

As you're on a roll youcould get them to make teh iPohone app useful

 

[Flashback]

Is that a good or a bad thing that it looked liked that?

Always good to give good feedback when a job is done well.

As you're on a roll youcould get them to make teh iPohone app useful

A good thing, a number of people have had that meal in whY and found it to be v. tasty.

 

[Batesy]

I quite often give QF feedback by email. Both positive and negative. I almost always get a response either phone call or e-mail. I praised great service in J SYD to PER last week and got a call to say thanks for the feedback and that the mentioned FA's and their managers would be informed of the feedback. One FA actually got me a green tea out of her own carry on as they didnt have any as part of the breakfast service. Great service!!

 

[Evan]

A good thing, a number of people have had that meal in whY and found it to be v. tasty.

I will agree, its a tasty one
QF meals generally are pretty good, i have been very discusted by a few SQ ones recently in whY, as in un-eatable ! and my travel partners felt the same.

Anyway back OT, i have also given positive feedback when i get outstanding service, i think its good people are recognised for doing there best possible job. Customer service jobs are generally thankless.
E

 

[Grooba]

ahh I just love those rissoles!

 

[JohnK]

Anyway for the rest of the flight she was fluttering around cracking jokes with pax and generally enjoying herself. The Cabin manager was doing the same and it made the flight one of the best I've had in recent months.

Sounds very familiar. Was her name Debra or Debbie?

Back to the phone call. They rang me to thank me for my email comments and they would let the cabin crew know. I said it was worth the time to pass on the comments as the crew truely made the flight enjoyable. And the fact people will more readily complain about something than compliment.

I have sent a compliment about staff to Qantas a number of times. Once I received a call thanking me for my feedback and how the staff member would really appreciate it and the other times I received an email thanking me for my positive feedback.

Reminds me I need to send more positive feedback about friendly staff....

 

[nlagalle]

Is that a good or a bad thing that it looked liked that?

Always good to give good feedback when a job is done well.

As you're on a roll youcould get them to make teh iPohone app useful

Actually it tasted pretty good!!! Their dinner meals have been pretty good lately..

One must have an iPhone to send feedback!

 

[nlagalle]

Sounds very familiar. Was her name Debra or Debbie?

No. I think it was Carol I've got the details at work, as I threw the ticket holder out that i had written their names on.

 

[JohnK]

I think I will get a response from QF with the latest feedback provided about constant delays. I may have touched a nerve somewhere in Customer care.

 

[Warks]

I gave positive feedback to CityRail once. They came straight back to me! Must have been the first time!


If you want the worst company in the known universe for giving feedback to I can go no further than our very own:


Telstra.:evil:

 

[nlagalle]

I think I will get a response from QF with the latest feedback provided about constant delays. I may have touched a nerve somewhere in Customer care.

John, You've reinforced the view that I shall never travel with you!!!

 

[significance]

I can't believe people actually like the Qantas rissoles. It's the only meal that I absolutely refuse to eat.

 

[nlagalle]

I can't believe people actually like the Qantas rissoles. It's the only meal that I absolutely refuse to eat.

LOL!! I actually enjoyed them.. wasn't a bad feed for airline food.

 

[JohnK]

John, You've reinforced the view that I shall never travel with you!!!

You just never know which flight I will be on. I wonder if my father will feel the same after the RTW trip?

By the way the excuse I got at BNE check-in was severe weather delays in Sydney and as far as I am aware apart from light showers the weather has been OK.

 

[nlagalle]

You just never know which flight I will be on. I wonder if my father will feel the same after the RTW trip?

By the way the excuse I got at BNE check-in was severe weather delays in Sydney and as far as I am aware apart from light showers the weather has been OK.

I'm keeping an eye out for you from now on!! He may never fly with you again!!

There has been heavy rain and storms in Melbourne, not sure if anything was affected by it though..