Qantas Feedback actually worked!

[serfty]

... There has been heavy rain and storms in Melbourne, not sure if anything was affected by it though..

Train services were severely disrupted through the afternoon.

MEL (airport) had 8 mm of rain in 7 minutes.

 

[drron]

Train services were severely disrupted through the afternoon.

MEL (airport) had 8 mm of rain in 7 minutes.

You call that rain!We had ~400mm up here yesterday.All MCY flights diverted to BNE.Some quite dramatic flooding just north of Noosa.

 

[oz_mark]

Train services were severely disrupted through the afternoon.

What doesn't disrupt Melbourne trains?

 

[JohnK]

I'm keeping an eye out for you from now on!! He may never fly with you again!!

I think you are wise to stay away from my flights. We ended up in SYD just over 2 hours late but it may have something to do with Melbourne weather for a change,

 

[pauly7]

As you're on a roll youcould get them to make teh iPohone app useful

+1 - to more useful app.

Better than nothing I suppose, I'm still amazed how many major companies (ahem) don't have anything yet

 

[nlagalle]

I think you are wise to stay away from my flights. We ended up in SYD just over 2 hours late but it may have something to do with Melbourne weather for a change,

Not unless i want to sit back and drink copious amounts of booze in the QP!

 

[nlagalle]

What doesn't disrupt Melbourne trains?

Won't get started on that one... falls squarely on the government...

 

[straitman]

What doesn't disrupt Melbourne trains?

I think the only excuse they have not used is to blame the passengers :!:

 

[nlagalle]

I think the only excuse they have not used is to blame the passengers :!:

Ironically Passengers are the main reason for delayed trains.. Just ask my mate who is a driver...

 

[oz_mark]

I think the only excuse they have not used is to blame the passengers :!:

Actually they have. Passengers that don't eat breakfast and pass out on the train. Passengers that hold doors open for other passengers (and in more than one case, broke the door!) etc etc.

They must be gagged from doing so, but I don't seem to recall them blaming the government for under investing in the network.


Anyway, as for the rissoles, I got them on my last flight. Yes, quite tasty,when it had cooled down to something that didn't burn my mouth! (I think they left them in the oven a bit long!)

I have mentioned it before, but sometime late last year the cabin crews on my flights seemed to be chirpier than they were before, and this has extended into the few flights I have had this year. If nothing else, they seem to have been enjoying their jobs more than they had in the past.

 

[Durin's Bane]

I gave positive feedback to CityRail once. They came straight back to me! Must have been the first time!

Ha ha...

I've provided positive feedback a few times recently, with the Qantas reps calling or emailing back to thank me.

Amazing what a difference great service makes on a 14 hour flight...

 

[thewinchester]

I have mentioned it before, but sometime late last year the cabin crews on my flights seemed to be chirpier than they were before, and this has extended into the few flights I have had this year. If nothing else, they seem to have been enjoying their jobs more than they had in the past.

Shame the same improvements haven't occurred in ground handling/back office staff, who are still the same cheery bunch of people who haven't bought into the idea of delivering a unified positive experience.

I shipped them off some polite feedback after having four flights in a row where my (priority-tagged) luggage was literally last onto the baggage belt. First time I've ever had a response to feedback from Qantas, and it only took them 60 days to respond with a standard form letter, not even signed and sent via snail mail.

 

[pauly7]

Shame the same improvements haven't occurred in ground handling/back office staff, who are still the same cheery bunch of people who haven't bought into the idea of delivering a unified positive experience.
.

In your opinion they haven't....
Conversely I have had extremely friendly check in agents my last two trips where I have needed to use them (1 dom / 1 intl). Very chatty, helped to get the best seats and overall great - I might actually fire off some positive feedback myself