Qantas forgot to deduct points?

[cocaman]

Hi guys,

There was an issue with where my flight was cancelled on a rewards booking with a partner airline. I had to rebook on another date for myself and my family.

For my son, I decided to “upgrade” him by topping up the miles on the new flight to J class. This was all done with the ‘senior’ agent based in Auckland and the ticket was issued. The extra YQ was also paid with my credit card.

It’s been 48 hours and the miles for the top up has yet to be deducted but the ticket is confirmed (ticket issued and remains ‘OK’).

Should I remind them or leave it as is? I called the general line and the agent has no clue but said the ticket has been issued and there’s no problem.

Should I be concerned?

 

[cjd600]

The points will likely go through in their own good time.
If the ticket is issued, just leave it

 

[DAC1]

Hi guys,

There was an issue with where my flight was cancelled on a rewards booking with a partner airline. I had to rebook on another date for myself and my family.

For my son, I decided to “upgrade” him by topping up the miles on the new flight to J class. This was all done with the ‘senior’ agent based in Auckland and the ticket was issued. The extra YQ was also paid with my credit card.

It’s been 48 hours and the miles for the top up has yet to be deducted but the ticket is confirmed (ticket issued and remains ‘OK’).

Should I remind them or leave it as is? I called the general line and the agent has no clue but said the ticket has been issued and there’s no problem.

Should I be concerned?

Have you got a ticket number starting with 081? If you do not, I would be calling back ASAP to make sure it has been ticketed (especially given it involves a partner airline and many have had experiences with those being cancelled if they are not ticketed).

 

[Princess Fiona]

Hi guys,

There was an issue with where my flight was cancelled on a rewards booking with a partner airline. I had to rebook on another date for myself and my family.

For my son, I decided to “upgrade” him by topping up the miles on the new flight to J class. This was all done with the ‘senior’ agent based in Auckland and the ticket was issued. The extra YQ was also paid with my credit card.

It’s been 48 hours and the miles for the top up has yet to be deducted but the ticket is confirmed (ticket issued and remains ‘OK’).

Should I remind them or leave it as is? I called the general line and the agent has no clue but said the ticket has been issued and there’s no problem.

Should I be concerned?

Was this ticket also on a partner airline ? Or QF metal

 

[cocaman]

It was through Finnair and yes I do have the 081 number. Just felt that it’s a pain to call QF and wait for hours to rectify their mistakes for not debiting my points but hey I wouldn’t mind the extra 20K points in my account

 

[DC3]

It’s been 48 hours and the miles for the top up has yet to be deducted but the ticket is confirmed (ticket issued and remains ‘OK’).

QF will do what’s needed in their own sweet time. 48 hours and no points deduction means nothing, really. QF needs no reminding. Anyway, it’s ticketed, so probably best to leave things well alone.

Patience Grasshopper.

 

[veganftw]

A friend and I booked award flights for the same route at the same time last year - his points were gone the next day while mine took several months to be deducted. So I don't think there is much to worry about

 

[DC3]

A friend and I booked award flights for the same route at the same time last year - his points were gone the next day while mine took several months to be deducted. So I don't think there is much to worry about

I was ‘gifted’ over 100,000 QFF points some years back, following a booking change

 

[puchu]

I was ‘gifted’ over 100,000 QFF points some years back, following a booking change

Likewise, but about 250k… didn’t argue with that!

 

[blackcat20]

Its not unheard of, as long as you have a ticket I wouldn't be concerned.

 

[Ade]

I was ‘gifted’ over 100,000 QFF points some years back, following a booking change

Likewise, but about 250k… didn’t argue with that!

What am I missing? FC rules apply I take it?

 

[andye]

What am I missing? FC rules apply I take it?

Mistakes happen
If in favour keep schtum
If not in favour post on AFF how you'll never fly them again

 

[levelnine]

What am I missing? FC rules apply I take it?

Sometimes there are bank errors in your favour. Some airlines are particularly generous in this regard. Best not to question it and move on.

 

[dylarr]

For some types of bookings the phone agents can't deduct the points themselves. If there is a need for the ticket to be issued urgently (imminent travel, partner airline ticketing time limits etc), the agent will create a dummy points transaction against the reservation to enable the ticket to be issued then queue the booking to an "Awards" team who will deduct the actual points at a later time.

 

[djkelly69]

FC rules apply I take it?

Exactly.

 

[am0985]

I got an accidental 318,000 oneworld award points refund at the final stage of booking. Entire booking went through fine, all travel done several months ago, points never got deducted.

 

[ozflier]

I would have thought it would be good sense to remove these posts about inadvertent points refunds to members .
To be fair , I have seen the opposite happen as well but sometimes it is best to be quiet - there may be some way of identifying the lucky recipient and clawing the points back !

 

[Mr H]

I would have thought it would be good sense

Plus it highlights a need to improve systems to prevent this happening again in the future.

 

[Ouabain]

A colleague of mine apparently shared a name with someone from Cricket Australia and ended up getting a whole bunch of status credits credited to their FF account.