Qantas Frequent Flyer refusing to credit Alaska flight as operated by Skywest

[Andy72]

I fly often and use OneWorld partners for the benefits. I recently fly Alaska from LAX to Kelowna direct, a great flight, and much better that west jet. It's a new flight and not in the calculator. My previous flights and a subsequent flight with Alaska operated by sky west credited with no issues but they are refusing to credit AS3425. It's a similar deal to the qantas link flights, painted in Alaska colours with crew wearing alaska uniforms. I even visited the American lounge pre flight. Its only 40 sc credits but the frustration and inability to so anything other than follow a script leaves a disproportionate sour taste in my mouth. I spoke to Alaska and they confirm it is a one world flight. Any suggestions or just take it on the chin.

 

[Kerrodt]

How did you contact QF? The call centre?

If so, try emailing them instead at [email protected] and set out your situation. Include all relevant information, include your boarding pass(es) and your flight booking details. If it really is a new flight then politely point that out in your email. Keep the emotion out of the email and just stick to the facts. Generally, this works if it is a valid claim.

 

[Andy72]

Emailed and called. Sent Eticket and boarding passes. Not working despite the fact that a flight a week later credited

 

[Kerrodt]

What reason did they give on the email and the call?
Was the flight in a fare bucket eligible for SC's?

 

[Andy72]

D class paid fare. They said It wasn't an Alaska flight. It was a code share. It was the only code on the flight

 

[Andy72]

How did you contact QF? The call centre?

If so, try emailing them instead at [email protected] and set out your situation. Include all relevant information, include your boarding pass(es) and your flight booking details. If it really is a new flight then politely point that out in your email. Keep the emotion out of the email and just stick to the facts. Generally, this works if it is a valid claim.

I did. They refused as said it’s not an Alaska flight

 

[_TheTraveller_]

I did. They refused as said it’s not an Alaska flight

Who was it codeshared with?

 

[GrahamBRI]

I note from Flight Aware that Alaska Airlines 3425 shows as "Operating as SkyWest 3425". If it is operating as SkyWest 3425, then maybe this is the issue?

 

[_TheTraveller_]

I note from Flight Aware that Alaska Airlines 3425 shows as "Operating as SkyWest 3425". If it is operating as SkyWest 3425, then maybe this is the issue?

I don't think it should be a problem. I think it's the same arrangement as Qantas/Qantas Link.

 

[justinbrett]

I did. They refused as said it’s not an Alaska flight

It is an Alaskan flight. It was not codeshared (operated by SkyWest for Alaska, similar to Alliance for Qantas).

They’re most likely telling you this because the flight isn’t in their database.

My advice is to file a complaint with Qantas. If they still knock you back then file a complaint with the airline advocate. They eventually will credit you even if they have to do it manually.

I went through this early last year on an AA flight from a new airport (XPL). It took months to resolve.

 

[Andy72]

Even with Status they won’t help. You are correct, it’s not in the calculator like the other flights operated by Alaska Skywest. They just follow a script. It’s even on the one world website,

 

[trippin_the_rift]

Side note: Codeshares are toxic and benefit nobody except for the airlines involved. Buyer beware.

 

[Andy72]

Side note: Codeshares are toxic and benefit nobody except for the airlines involved. Buyer beware.

Agree, but this is the only way to get there. No diffrent to Alaska mainline. Just a regional jet like alliance to cairns

 

[justinbrett]

Side note: Codeshares are toxic and benefit nobody except for the airlines involved. Buyer beware.

It’s not a codeshare. It has nothing to do with this problem.

I’ve had this problem with AA mainline.

 

[Andy72]

It’s not a codeshare. It has nothing to do with this problem.

I’ve had this problem with AA mainline.

What excuse did they give

Post automatically merged: Tuesday at 3:10 PM

definition of code share is

codeshare agreement, also known simply as codeshare, is a business arrangement, common in the aviation industry, in which two or more airlines publish and market the same flight under their own airline designator and flight number (the "airline flight code") as part of their published timetable or schedule

There was only one flight number. This flight was not sold by anyone else, certain not Skywest.

 

[justinbrett]

What excuse did they give

Post automatically merged: Tuesday at 3:10 PM

definition of code share is

codeshare agreement, also known simply as codeshare, is a business arrangement, common in the aviation industry, in which two or more airlines publish and market the same flight under their own airline designator and flight number (the "airline flight code") as part of their published timetable or schedule

There was only one flight number. This flight was not sold by anyone else, certain not Skywest.

It’s just because the flight isn’t in their database. They’ll come up with anything to fob you off.

 

[elanshin]

Basically politely counter their points and keep pushing.

"This is not a codeshare flight. This is an Alaskan Airlines flight operated by their own subsidiaries.

It is in the same situation as Qantaslink flights that is operated by national jets.

Please ask your team leader or supervisor. "

Type of email. Alternatively call up and ask as well.

 

[moa999]

And if probably add that it is a new flight, only commenced 19 December 2024, so it might not be in their database.

 

[equus]

Side note: Codeshares are toxic and benefit nobody except for the airlines involved. Buyer beware.

Mostly - but there are some exceptions. Different marketing carriers having different ticketing deadlines can sometimes (I can remember one specific instance) be useful to the customer. Circle Pacific fare - JL required ticketing (and hence payment) pretty much straight away. but the CX codeshare on the flight allowed payment to be deferred for a few months.

 

[SYD]

Side note: Codeshares are toxic and benefit nobody except for the airlines involved. Buyer beware.

Skywest is a recognised “affiliate” airline of AS (so no difference if it were AS mainline).

Alaska Airlines - oneworld Member Airline

Alaska Airlines is now a member of the oneworld Alliance. Together with its affiliate airlines, Alaska Air flies to more than 100 destinations. Learn more.

www.oneworld.com

I’ve flown several “Skywest” operated AS sectors without drama but yep, this one will take perseverance.