Qantas international flights - adjusted by 1 minute

[pyffii]

work experience for the kids !!!!

 

[RichardMEL]

Given their propensity for screwing up tickets with the slightest change, why would they go thru this charade?

I suspect this is a bit different. Now I've not had a reissue (and I see no reason for one tbh - time changes do not usually require reissue) as of yet, but the email did indicate one would come.

Reason I would suspect it to be different, if there are reissues, is that this would be a mass automated process.

All the reissues that appear to have had (sometimes terrible) problems have been due to manual changes made by an agent either due to pax requested change, or to "fix" some other screwup caused by a flight change or cancel. Usually though there's a human factor of some sort involved.

I'd be fairly confident that any tix reissued in this situation would (ahem.. "should") go through pretty smoothly.

imo.

 

[NM]

I suspect this is a bit different. Now I've not had a reissue (and I see no reason for one tbh - time changes do not usually require reissue) as of yet, but the email did indicate one would come.

Unless a new E-Ticket number is included, I suspect that most of the reports may actuially be a re-validation of the E-Ticket (same ticket number) and a resend of the eticket information via email. Receiving a new email with E-Ticket Itinerary and Receipt details does not necessarily mean the E-Ticket has been re-issued. Remember that the email or even a PDF is NOT an E-Ticket itself. An E-Ticket, by its very nature, is something that only exists inside the computer systems, referenced by the E-Ticket number (in Qantas' case, starting with 081 followed by 10 digits) and linked to a booking reference (6 characters). The email and the PDF are representations of the itinerary and payment receipt information contained in the E-Ticket, not the E-Ticket itself. The email and PDF received is an E-Ticket Itinerary and Receipt showing the flight and payment details.

If the E-Ticket number has not changed, the the E-Ticket has not been re-issued. It have likely been re-validated and the E-Ticket Itinerary and Receipt has been emailed again, verifying the information contained within the E-Ticket in the computer system.

If the E-Ticket has been re-issued, then a new E-Ticket number will be represented on the E-Ticket Itinerary and Receipt.

 

[djkelly69]

I suspect that most of the reports may actuially be a re-validation of the E-Ticket (same ticket number)

Mine both had new e-ticket numbers and issue dates.

 

[NM]

Mine both had new e-ticket numbers and issue dates.

Then that is definitely a re-issue. Which leads me to wonder why a re-issue and not just a re-validation? I guess we will be left guessing ...

 

[stm1sydney]

now waiting on a new eticket....

Uh-oh.

 

[actpossie]

Complete chaos these changes ...I just recently had a connecting SYD/CBR flight from DUB (which did allow more than 90mins) changed to a SYD/CBR connection that is now only 60mins for end of Sept. !!! They have totally lost the plot.

 

[smckay]

I'm on QF1 next Tues... Does the heart no good to see an email and text from QF telling me the flight has changed yesterday.
It's leaving one minute later, with a new ticket issued (can't be bothered checking if it is the same number)
Luckily I am still on the flight, in the same seats and nothing has changed.
Although it looks like it is full in J so I will not relax until I am in my seat, doors closed and pushing back. Or should I go to DEFCON 1 and say once wheels are up?

 

[The Astronomer]

The most memorable change notification from Qantas I ever had was (by SMS) a difference of zero minutes and no change of flight number for my MEL-LST flight. I received the message about two hours before flight time. But when I arrived at the airport to check in I found that my flight had indeed changed - to a Jetstar flight . After walking down to the Jetstar terminal in MEL I then found that they had no record of this and it took them 30 minutes and various phone calls to sort it out!

 

[Jean Prouvaire]

Although it looks like it is full in J so I will not relax until I am in my seat, doors closed and pushing back. Or should I go to DEFCON 1 and say once wheels are up?

I dunno. They might still kick you off the plane mid-flight.

 

[smckay]

I dunno. They might still kick you off the plane mid-flight.

Well that's DEFCON 2 and another forum thread.

 

[Julesmac]

I dunno. They might still kick you off the plane mid-flight.

Yhey might. But one of the cost cutting measures also introduced is NO PARACHUTES.......

 

[FlyingFiona]

As this is all due to minimum connection times being lengthened in some ports, has anyone with an affected journey been contacted by Qantas to rebook on an earlier connecting flight? (My brother is in this situation and with 70mins now has a connection that is less than the minimum 90 mins, and as we all know what contacting Qantas proactively is likely to result in I'm wondering if he's better off waiting a little longer in the hope/expectation they will pick up on his flight not meeting minimum requirements and contact him.)

 

[Princess Fiona]

As this is all due to minimum connection times being lengthened in some ports, has anyone with an affected journey been contacted by Qantas to rebook on an earlier connecting flight? (My brother is in this situation and with 70mins now has a connection that is less than the minimum 90 mins, and as we all know what contacting Qantas proactively is likely to result in I'm wondering if he's better off waiting a little longer in the hope/expectation they will pick up on his flight not meeting minimum requirements and contact him.)

When is the flight ?
Is his ticket booked directly with QF online ?

 

[FlyingFiona]

When is the flight ?
Is his ticket booked directly with QF online ?

Nov. Yes.

 

[Mr H]

All the reissues that appear to have had (sometimes terrible) problems have been due to manual changes made by an agent either due to pax requested change, or to "fix" some other screwup caused by a flight change or cancel. Usually though there's a human factor of some sort involved.

I'd be fairly confident that any tix reissued in this situation would (ahem.. "should") go through pretty smoothly.

imo.

My problems were not triggered by manual intervention - QF simply did not issue a new ticket when one of the airlines changed a flight time. I lost seven of the 14 flights on the ticket and six of them did not come back.

 

[Princess Fiona]

Nov. Yes.

They should be automatically rebooked and email sent.
Given QF IT woes recently I wouldn’t rely on this but as it’s November no need to rush to call now.

 

[FlyingFiona]

They should be automatically rebooked and email sent.
Given QF IT woes recently I wouldn’t rely on this but as it’s November no need to rush to call now.

Thanks, I'll get him to keep an eye on things.

 

[RichardMEL]

My problems were not triggered by manual intervention - QF simply did not issue a new ticket when one of the airlines changed a flight time. I lost seven of the 14 flights on the ticket and six of them did not come back.

Fair point. I shouldn't have written "all" - my bad.