Qantas IT - Seat selection issues

[Batterytraveller]

I couldn’t find an appropriate thread, but please merge if there is one.

Since at least 2019 I have had issues selected Qantas seats through MMB online and the app. I’ve been WP the whole time but I never (rarely?) get access to the seat map I just get the screen that lets me preference window and aisle. When I’m on a booking together with the my partner (Gold) we can select seats, including ones normally only available to WP members and the assignment sticks. I have no issues selecting seats at check-in.

It’s not really been much of an issue through the pandemic but I’m starting to travel again and want to get it sorted.

As I write this it seems to date back to me first joining business rewards under my own ABN and then being booked flights under a clients BR account. There was a period where they couldn’t complete a booking with my FF number in the account.

I could ask if anyone has a number or email address of anyone who might care to read a detailed bug report on act on it. But given the likelihood of any action I’ll just comfort myself that I have whinged into the wind.

 

[Townsend]

I couldn’t find an appropriate thread, but please merge if there is one.

Since at least 2019 I have had issues selected Qantas seats through MMB online and the app. I’ve been WP the whole time but I never (rarely?) get access to the seat map I just get the screen that lets me preference window and aisle. When I’m on a booking together with the my partner (Gold) we can select seats, including ones normally only available to WP members and the assignment sticks. I have no issues selecting seats at check-in.

It’s not really been much of an issue through the pandemic but I’m starting to travel again and want to get it sorted.

As I write this it seems to date back to me first joining business rewards under my own ABN and then being booked flights under a clients BR account. There was a period where they couldn’t complete a booking with my FF number in the account.

I could ask if anyone has a number or email address of anyone who might care to read a detailed bug report on act on it. But given the likelihood of any action I’ll just comfort myself that I have whinged into the wind.

I had the exact thing last week. On one flight it corrected as soon as checkin opened.

 

[mbell1510]

Not sure if this is related, but my flight from HNL to SYD tomorrow on QF104 has no seat selection map available. Says you can select a preference. I've already selected a seat luckily. Seat map for business and economy also doesn't show up in ExpertFlyer. Wonder if it is a full flight of something.

 

[justinbrett]

Not sure if this is related, but my flight from HNL to SYD tomorrow on QF104 has no seat selection map available. Says you can select a preference. I've already selected a seat luckily. Seat map for business and economy also doesn't show up in ExpertFlyer. Wonder if it is a full flight of something.

I can see it on EF. Looks pretty full, all seats either occupied or blocked.

 

[Seat0B]

How did you go @stevenaive?

 

[Batterytraveller]

Clearly whinging works, albeit briefly.

I had a flight booked for me by my employer and when it popped up in my profile I was able to select a seat. 31K, perfect. I logged back in today and I’m back with the preference screen.

Possibly I enraged the QFF gods as I asked for some new QTags (I seem to have lost the set I got when I turned WP many years ago). This seems to have prompted an identity verification process. I may not be who Qantas thinks I am.

 

[Must...Fly!]

booked for me by my employer

Does the booking involve more than just Qantas as the carrier?

 

[Batterytraveller]

Does the booking involve more than just Qantas as the carrier?

Nothing complicated, just Mel-Syd-Mel