Qantas leaves some bags behind on SYD-WLG

[RooFlyer]

Qantas still hasn't sorted out the art of actually telling customers about it, and instead rely on pax to see their bags not turn up on the other end. I can attest that there was no Qantas staff present at the baggage claim area and no announcement on the flight or during boarding regarding this. The baggage services desk at the airport was unmanned.

So Qantas knows that 60 bags aren't on board, yet there is no one at the other end to deal with the certain enquiries. Yeah, right.

So - basically we're back to ops normal for airline bags.

Not really newsworthy.

Of course not. See above. Not newsworthy at all - happens every day

As @justinbrett said - not newsworthy in the whole scheme of things

 

[drron]

Well much more newsworthy than what some obscure reality contestant did yesterday which can be seen in virtually every news outlet.

 

[JohnK]

Can formula not be in hand luggage ?
I noted that loss of formula was a major deal

We usually take a small container of formula and water.

I'm going against the flow here.

As an airline if you're going to have weight issues going to WLG, then block 6-12 seats from sale and ensure that all luggage goes on same flight. Asking passengers to prepare for the worst while you maximise every single possible profit$ is not a good look.

 

[Quickstatus]

yet there is no one at the other end

Reminiscent of DFW,? Is "no one at the other end" a common theme?
The pilots and perhaps the cabin crew would have known.
What is the problem with making a simple announcement?
Letting the passengers find out for themselves which is what happened here is not good customer service

weight issues going to WLG

The weight issues are a dynamic issue. It is not an everyday occurence.
If we all agree that passengers should carry on important items like formula and water, medications, then it is also a simple matter of making an announcement so the passengers are informed of the matter.

When passengers feel that they have been unfairly treated - (whether valid or not) by a service provider, they will often complain to the media and the story will be amplified especially especially when the service provider is not listening to them and they get a sense that no one at the service provider actually cares. People basically want someone to hear and care about their story and they want an acceptable resolution. Lately, QF is being portrayed as an organisation that does not care and maybe even does not listen. A nameless faceless customer service agent over the phone after a long hold on the phone is not in my opinion going to be an effective empathetic listener.

 

[kangarooflyer88]

Call me perverted, but I actually love it when airlines lose my bags (hasn't happened to me personally...yet!) A shopping spree on the airline's dime? I'm game! Especially for international trips between countries who are signatories to the Montreal Convention where airlines are obligated to provide compensation for interim expenses, let's go!