Qantas lost my bookings

[Walloper]

There is no line in CMT for a ticket number anymore (there was on he last booking but not this one).

Name OK on e-ticket and in CMT.

Just been in to all airline websites and been allowed to select seats successfully for all flights (which is the point at which I discovered the QF error on the previous flights).

Looks ridgy-didge to me! Of course, that doesn't mean much - I thought "confirmed" was "confirmed" before!

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ADDENDUM - correct e-ticket number showing in printed version of CMT (still not on web version). Selected seats also showing on CMT web and print versions. I'm now very confident that she got it right this time - even with the extra flights and travel time!

Tks for advice re checking though.



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[exLXCXFF]

Does anyone know what the grace period is for CX awards booked via QFF? Booked one 1 hour ago, still no eTicket (neither email nor CMT).

Calling (incl HIACA) only gets me to “it’s in the queue - wait 24-48 hours”…

 

[OATEK]

Reference post #9 above ...

Thanks to encryptededdy I didn't rely on the checkmytrip page and called a QF call-centre again.

After a 2:40 hour call I have had a modicum of success, albeit at at cost of an additional $195 and 9K QF points and one extra flight with an extra overnight connection! The trip is now ADL-BNE-SIN-KUL-HND-SFO-LAS and for only 2.5 times the points and two days longer than a direct(ish) booking would be (if there was one to be had)!!

I now have a new confirmation and e-ticket pdf issued and in-hand (although the new e-ticket number is not on my checkmytrip page the new flights are all there) - but - I have the new pdf. Today's operator had me stay on the line until the pdf actually hit my inbox.

can you elude to this? do you not see any ticket number under your trip in CMT?

Does your logged in account name (Firstname Middle Name(s) Lastname) in CMT match with the FULL name on the Qantas ticket?

I found I had to delete the trip from CMT and then add it back to overcome this problem earlier this year.

 

[Graham Storer]

What I read in the above about Qantas and particularly the issues of ticketing partner airline and taking responsibility for non-action rings strong with my UK experience. Newcastle UK on a flight booked through Qantas but operated by Emirates. Arrived at the Emirates desk following automated countdown messages from Qantas. Nasty surprise was that a flight booked directly with Qantas through the London number but (after many unanswered calls) it was answered by the office in South Africa. Why did I not book online myself? It was because it involved a flight credit from the beginning of Covid-19 lockdown. After several calls (always answered by a different person) the person took the matter on board and managed to book flights for September 2022 (5 months hence). All seemed well and the flights showed on the Qantas booking right up iuntil we stood at the Emirates desk.

It came to light that we were on the Emirates booking (they could see us) but Qantas had failed to "ticket" (I learnt that meant pass money over for) the flight. Emirates pulled out all the stops ending up themselves with South Africa (that time of day). Different people each time. Different statements as to what they were trying to do. Emirates attempts (no special channels of communication between airlines it seems) led to Qantas saying they could/would do nothing. They said they had decided to refund the credit.

Upshot was we could not travel but we did manage to get the last two seats on the flight a few days later. Cost me £4000 as a late booking. Qantas took several weeks to respond and I was then back in UK. Only offer was to suggest refunding the flight credit which was of course my own money. No admission that any of what had gone on over several months was their fault at all.

I had also booked a grandson on Qantas to come for this Christmas. Money paid by his parents for being an under 16 (Qantas rule although Emirates allow travel over 12). His parents called Qantas to check to they had full details of me as the one receiving him when Qantas said it was up to the parents to deal with Emirates themselves. No correspondence to say this was required and after a panic and stating that Qantas had been paid for the service it was eventually put in place though it could only be checked at the airport desk in Melbourne.

There is something seriously wrong with Qantas service when it comes to their involvement with a partner airline. Also the difficulty of accessing any continuity of staff when trying to negotiate problems. There is no fault attached to Emirates in any of the above. They spent 90 minutes with us in phone calls but there was complete intransigence from Qantas. Just abandoned.