QANTAS "Loyalty"? lol

[Dmac59]

However, I understand (correct me if I am wrong) Government workers get no FF benefits from the relationships.

As a Commonwealth Government employee (recently retired), I was entitled to SC when flying for business, but not FF points.

 

[Pushka]

Isn't it more that Gold has several levels above it for people that are more loyal and spend a lot more such that some golden triangle flights greater than 30% of passengers are "statused". Also there are far less J seats on any one flight that statused passengers and on every flight there will be contention for what is available.

I have no idea what you are saying . We were both WP and one was also Lifetime Gold.

 

[RichardMEL]

I take no aim at FIFO workers. It is the rod QF has created for their own back. However, I understand (correct me if I am wrong) Government workers get no FF benefits from the relationships.

i believe they get status credits, but no points (happy to be corrected on that).

Still majority if the FIFO workers work for private companies, so insure of the link you're making?

Not too sure how doing business is a "rod" QF has made for itself? This seems like a bit of sour grapes tbh. I don't quite get it.

 

[justinbrett]

I understand (correct me if I am wrong) Government workers get no FF benefits from the relationships.

You are wrong. The Federal government (WoAG) allows pax to accrue Status Credit points, but they cannot accrue Frequent Flyer points.

Back in the day frequent government travellers could get lounge access funded, so keeping status is a way of saving the government money (if you travel enough to need a lounge, the airline will give it to you for free).

 

[MEL_Traveller]

Customer service has declined, no doubt. But it’s not really fair to say airlines don’t value loyalty. Those who have achieved lifetime status - by being loyal - get handsomely rewarded… buy the cheapest economy fare and you get business class check in, preferred seating, lounge access and priority boarding… for life. That’s not a bad return on investment.

Yes, it would be nice if that extended to personalised care during irrops… but I’m not sure any airline outside the USA excels on that unless you have the very highest of status? Call centre wait times are long and computerised systems allocate new flights, sometimes which aren’t suitable. Not a lot we can do about that, and it works for the majority of cases. It would be truly hopeless if all 300 pax had to be individually called every time there was a schedule change or cancellation.

 

[ntn001]

i believe they get status credits, but no points (happy to be corrected on that).

Still majority if the FIFO workers work for private companies, so insure of the link you're making?

Not too sure how doing business is a "rod" QF has made for itself? This seems like a bit of sour grapes tbh. I don't quite get it.

I would have thought QF now has more points debt than it can honour. That's the point I'm making.

Anyway, the steam is no longer coming from my ears and if there is a way to delete this thread, I'd happily do so.

It's clear I don't know how the airline industry works, I only know how I perceive it and I foolishly believed the decisions I made to fly QF was of a greater value than the sum of it parts. When valuing a company there is an intangible element called "goodwill" and QF is pissing it away.

 

[RichardMEL]

I would have thought QF now has more points debt than it can honour. That's the point I'm making.

There are plenty of toasters to buy with points...

You seem to like to change the "point" (no pun?) you are making as this goes on though..

What do the points liability have to do with either the gov workers(who don't get them) or private FIFO workers who would.. just like you have when you pay for flights?

talk about shifting goal posts.

Anyway, the steam is no longer coming from my ears and if there is a way to delete this thread, I'd happily do so.

because you don't like the responses?

It's clear I don't know how the airline industry works, I only know how I perceive it and I foolishly believed the decisions I made to fly QF was of a greater value than the sum of it parts. When valuing a company there is an intangible element called "goodwill" and QF is pissing it away.

They may well be. You've suffered customer service failures clearly. Many have unfortunately. It's not good enough.

However what "goodwill" are you looking for exactly? You said you didn't want compensation (but you did get some - though I understand you value it very little).. so what is your expectation here?

You still have a lot of points you absolutely can use. Gold status gives you some access to more availability (but yes, higher status has more). Don't throw out the baby with the bathwater after seemingly a poor situation caused by an unfortunate cancellation.. (and remember, you DID get the upgrade before the cancel.. your Gold WAS recognised!)

 

[ntn001]

Re responses? Not at all. I could care less what keyboard warriors want to shovel in anonymity. I wanted and needed to vent. I've done that.

Changing the point.? Hardly. That was a direct response to your direct question. So perhaps it's comprehension lessons QFF Store should offer and you may wish to purchase.

Anyway I'll leave this circle jerk and return to the comfort of my "privilege" I guess.

 

[RichardMEL]

So you are Gonza too huh? Happy travels

And don't forget to ask ".. But what have the Romans ever done for us?"

 

[downgraded]

When valuing a company there is an intangible element called "goodwill" and QF is pissing it away.

That I can't disagree with!

 

[justinbrett]

Ah, Avatar killed. Probably worked out others can do a reverse google image search. Unfortunately that pic was used by The Australian.

Not that it changes anything.

 

[Pushka]

Much ado there. Interesting that posts that were semi supportive or understanding were ignored and only those who disagreed were commented on.

 

[CaptJCool]

Setbacks and delays are inevitable within the international airline eco-system.

It’s how the Service Recovery is performed and back in ‘23 QF WAS TERRIBLE much like the results of the Rugby teams games
Most of all they banked $4,500 Y airfares as a direct result of all the Rugby followers going to the world cup in France, unhelped by flight bookings open on cancelled flights, your bundle of “rights” and plenty of missing baggage etc etc

The new VH CEO has highlighted they need improve their Service Recovery (but events like fog in Adelaide this morning are out of their control) particularly if they’re running the fleet 24/7 with little wriggle room for mishaps like the 787 that’s been “sitting in Perth” for a week or two (?) or major foreseeable but unplanned maintenance

This doesn’t make loyalty a? two way street for its after all a business transaction for services rendered where one party PAYS (the least they can) and the other EARNS (the most they can)

It would be helpful if QF showed signs via their premium class seats prices that they acknowledged they been overcharging for what’s become a less than perfect service
Like F sale to LHR pre-COVID Was $9,999. NOW YOURE LUCKY to see it 5 years later for $13,501
Like a 35-50% increase in 5 years on an ageing inventory ??

The enduring reduction on domestic J seats proves since august 23 was a good start but they really do need do more to cut the prices on their international J & F
Now that would be a sign of “goodwill” to their supposed “loyal” customers

 

[TheInsider]

The enduring reduction on domestic J seats proves since august 23 was a good start but they really do need do more to cut the prices on their international J & F
Now that would be a sign of “goodwill” to their supposed “loyal” customers

Why would they need to reduce their fares? I reckon nearly all of the international flights in the past year have been completely full. To the point where staff travellers are very rarely getting upgrades

 

[CaptJCool]

Why would they need to reduce their fares? I reckon 99% of international flights in the past year have been completely full

That may well be true
FY24 seat loadings

QFi had more seats filled (83.0) than QFDom (76.0)

The BITRE figures were enlightening as Most of QF PAX numbers are Trans-Tasman where AIR NZ are the main competitor
And JQ within the group but not part of QFi are solid too

would note the number of flights to Europe are much more competitively based so QF share is boosted by the direct flights to LHR, Paris & Rome

 

[p--and--t]

Why would they need to reduce their fares? I reckon nearly all of the international flights in the past year have been completely full. To the point where staff travellers are very rarely getting upgrades

It would be helpful if QF showed signs via their premium class seats prices that they acknowledged they been overcharging for what’s become a less than perfect service
Like F sale to LHR pre-COVID Was $9,999. NOW YOURE LUCKY to see it 5 years later for $13,501
Like a 35-50% increase in 5 years on an ageing inventory ??

The enduring reduction on domestic J seats proves since august 23 was a good start but they really do need do more to cut the prices on their international J & F

Supply and demand driven industry.

If every seat sells and there is zero inventory left because demand is intense you can charge whatever the market will bear.

Just like the property market, the only way they will go down is when there is an oversupply and buyers stop paying higher prices.

That's how a capitalist economy works.

Airlines in general need to increase inventory if prices are to come down.

QF doesn't have a spare plane at present to even maintain their current schedule fully if there is a hiccup let alone increase.

 

[CaptJCool]

Supply and demand driven industry.

If every seat sells and there is zero inventory left because demand is intense you can charge whatever the market will bear.

Just like the property market, the only way they will go down is when there is an oversupply and buyers stop paying higher prices.

That's how a capitalist economy works.

Airlines in general need to increase inventory if prices are to come down.

QF doesn't have a spare plane at present to even maintain their current schedule fully if there is a hiccup let alone increase.

Which suggests flyers should stop being so DEMANDING

There’s always some movie star willing to pay for the QF safety record

Sarcasm done

 

[Supersonic Swinger]

I only know how I perceive it and I foolishly believed the decisions I made to fly QF was of a greater value than the sum of it parts.

There are hundreds of people on every flight and your loyalty status is only one factor an airline can use to determine their priority of service (cabin class and fare class being the main ones) when flights run to schedule, let alone in IRROPS.

Making assumptions about the value of your status beyond anything officially published is bound to lead to disappointment and unnecessary elevated blood pressure levels, as it has clearly done here.

 

[33kft]

"Do you have credible verifiable evidence of that?" I spoke with everyone in the two rows surrounding my seat and polled people.

If we ever have the misfortune of being seated within polling distance of each other, I hope one of the options in your poll involves evacuating my space and minding your own business.

Just the thought of someone being entitled enough to approach and ask how I was able to secure my seat.....

Don't do this. If you think you are angry at Qantas, you should see how some of us respond to some dykwia invading our personal space over some perceived sleight that we couldn't care less about.

 

[RichardMEL]

If we ever have the misfortune of being seated within polling distance of each other, I hope one of the options in your poll involves evacuating my space and minding your own business.

Just the thought of someone being entitled enough to approach and ask how I was able to secure my seat.....

Don't do this. If you think you are angry at Qantas, you should see how some of us respond to some dykwia invading our personal space over some perceived sleight that we couldn't care less about.

I think you should show more goodwill to a LIFETIME Gold !