Qantas online Mall, cookies and points

[mannej]

Not really; you're claiming it is reliable, and accusing me of being misleading because you seem to think "completely unreliable" somehow means that it never works. That's not what it means. There's no semantic difference between "unreliable" and "completely unreliable"; they both mean that you can't rely on it to always work, which unless you're accusing all of us of lying, is clearly the case.

I am being semantic, but there are a number of members on here who haven't had an issue with their base points posting.
I find it funny the accusations your are throwing at me, as that isn't the case. If you were to take another sample, they may or may not agree about the reliability due to experience.

 

[opusman]

I find it funny the accusations your are throwing at me, as that isn't the case.

Sorry, which accusations?

 

[mannej]

Sorry, which accusations?

That I called you a liar. No, I am suggesting that a number of us haven't had issues with points posting, not calling you a liar.

 

[opusman]

That I called you a liar. No, I am suggesting that a number of us haven't had issues with points posting, not calling you a liar.

I didn't accuse you of that at all.

 

[burmans]

Which is exactly what you are doing when ignoring those who haven't had an issue.

No I am taking those who haven't had an issue into account, clearly you did not read my above post. To be unreliable there has to be inconsistency in experience, so agreeing it is unreliable clearly means I must have taken those who don't have an issue into account.

Once again, if it always fails that's reliable, it reliably fails. I'm not making that claim, I'm suggesting its unreliable.

 

[Iza]

My bonus points for all three of my DJ's orders have now been posted to my QF account

My extra points have posted too.

 

[deejo77]

My DJ bonus points also posted today

 

[clazman]

I now have received by full 10 points per dollar on my gift vouchers

 

[Princess Fiona]

I now have received by full 10 points per dollar on my gift vouchers

Ssshhhh !!!!

 

[clazman]

Not using my real name

Curious if the points were given becuase I ordered a $7 gift box for the gift card

 

[burmans]

Not using my real name

Curious if the points were given becuase I ordered a $7 gift box for the gift card

I have always been of the belief that "mixed" purchases have a better chance of success than gift card only in general terms, talking in general terms where the "no gift card" exceptions are in the T&C's (i.e. not only for the mall).

 

[opusman]

This morning I had a call from a nice fellow at the Qantas Mall regarding the query I sent about my missing points. Surprisingly he seemed open to the possibility that there was a problem rather than just assuming that I'd done the wrong thing, so it will be interesting to see how it's resolved.

My second purchase from the mall, from Apple, did result in a Qantas email approximately 24 hours later. So my strike rate is now 50%

 

[sergeyvzn]

I an very unimpressed with the Qantas Mall. I made a purchase via qantaspoints.com.au in November - cookies were enabled, got redirected to David Jones fine, got an email confirmation from David Jones but nothing from Qantas. I patiently waited for 30 days and rang QF FF at the end of December to enquire about the missing point and was told "not to worry, promotional points will take up to 60 days to appear in your account". I mentioned then that I had never actually received a confirmation email from the Qantas Mall in the first place but the lady on the phone was like "oh what are you taking about, don't worry, you'll get it".
Of course I never received anything.
So this morning I rang QF FF again and told the whole story to another customer service girl, she first sounded incredulous but relented after I mentioned I had read about the site being faulty and never registering David Jones purchases so I've an email confirmation from DJ I received in November and a proof of purchase and will be waiting...
To add insult to injury I thought I'd give it another ago so a couple of hours after this morning call I went online to the QF shopping portal site and made another purchase from David Jones...mind you, this time I was taking screenshots of the whole process. The result was again that the purchase went through OK, a confirmation email from DJ arrived in 2 minutes and nothing from Qantas so far. Something is telling me I'll never receive a confirmation email from my favourite carrier so I've just sent a rather sarcastic letter to QF FF including a file with screenshots. Let's see what will transpire

 

[MrJetset]

The Qantas Online Mall is a joke. I've had 2 small transactions credit from eBay, both less than $50 but my $700 jeans from Nordstrom and my $1200 iPhone6 have not credited. QF have said they have a record of when we log in and to which store we visit, even without a transaction. Yet they couldn't find my login to Nordstrom or the Apple store.

I have never ordered from Nordstrom until I clicked from the QF mall but they deny that there is any record, even after sending them the receipt. Then they said the iPhone6 is not eligible for points for the month after release. What a joke.

 

[Speedbird001]

Identical experience. Got the template response - 'computer says no' - not relenting. Red Roo, can you please look in to this? This does brand damage.

 

[MrJetset]

I actually had several conversations with agents which culminated with a supervisor leaving me a voicemail that the iPhone was ineligible and no comment on Nordstrom.

Pathetic, clunky and simply does not work.

 

[Cool Cat Phil]

I made two separate online Transactions with David Jones via the Qantas Mall website on December 25th & both transactions have posted on my Qantas Activity Statement exactly 1 month later on January 25th with the regular 5 points per dollar spent.

Although during the Christmas period The Qantas Mall was offering double points at David Jones, so now waiting on the bonus points to post.

 

[burmans]

I made a purchase via the Qantas Mall portal in early December on Ebay. No email from Qantas. It was largely a small enough transaction that I just decided to right it off and use portals that actually work.

Then last week (after no using the portal again) I get an email saying thank you for your recent(??) purchase on Ebay. And the day later points suddenly arrive. Sounds to me like they know there is a problem and their IT team are scrambling to correct without acknowledging there is such a problem!

 

[Madam Mina]

I have used the QF mall several times mostly with DJs or Netaporter. I have had no trouble with DJs and received all my emails and their respective points and bonus points. Netaporter however I have used through QF mall 3 times and until this morning I had received an email and points for only one transaction. Then all of a sudden this morning I received the emails for both the other Netaporter transactions. I never bothered to chase the emails up with QF so it isn't triggered by my actions I don't think. Funny thing is they are dated and look like they were sent at the time of the transaction. This is really obvious to me because my QF year ends at the end of Jan and I lost all of last years status credits and dropped from WP to SG on the 31st Jan yet the emails I just received show my status credit balance prior to Christmas and still refer to me as platinum. Beats me where these emails have been for the last 2 months but it really looks like they have been lost in cyberspace somewhere . I will be interested to see if I actually receive the points and bonus points these emails have now promised me and to hear if any one else randomly got their lost emails.

 

[burmans]

I have used the QF mall several times mostly with DJs or Netaporter. I have had no trouble with DJs and received all my emails and their respective points and bonus points. Netaporter however I have used through QF mall 3 times and until this morning I had received an email and points for only one transaction. Then all of a sudden this morning I received the emails for both the other Netaporter transactions. I never bothered to chase the emails up with QF so it isn't triggered by my actions I don't think. Funny thing is they are dated and look like they were sent at the time of the transaction. This is really obvious to me because my QF year ends at the end of Jan and I lost all of last years status credits and dropped from WP to SG on the 31st Jan yet the emails I just received show my status credit balance prior to Christmas and still refer to me as platinum. Beats me where these emails have been for the last 2 months but it really looks like they have been lost in cyberspace somewhere . I will be interested to see if I actually receive the points and bonus points these emails have now promised me and to hear if any one else randomly got their lost emails.

Yes, in my instance just prior to yours the emails were backdated (or correctly date then just lost in the system for 6 weeks). I suspect the first rather than the second.