Qantas online Mall, cookies and points

[opusman]

I got the same boilerplate response. Pathetic attitude to what is clearly a systemic problem.

 

[RooFlyer]

I can only encourage everyone who has been stiffed by the on-line mall to complain to their state consumer affairs department. It may not be successful, but if it creates a blip on their screen, they may do something, even if it's only to query QF mall.

Please don't let "go away" be the end of it.

 

[eclectic_boogaloo]

Thieves. I'm expecting the same kind of response as I was already told once on the phone "it's our policy not to award points retrospectively for online purchases".
Not buying anything from them ever and will discourage everyone here and all other friends and acquaintances from ever dealing with Qantas Online Mall

I'm mainly annoyed that it took so long to review and the answer was essentially "we can see that you went through all the right steps, but something went wrong halfway through, and since we don't want to admit fault we'll just pretend we didn't say you may have been in the right".

 

[WeeWillyWonka]

So I decided tried the online mall again (for ****z and gigglez), this time with eBay - and it worked seamlessly (I used the same way for David Jones but no dice)

Still not heard anything from them regarding DJs. Might give them a call again to see why no communication has been made...

 

[sergeyvzn]

well guess what? After a very long saga with not getting points credited due to the DJ transaction trails disappearing from Qantas's IT logs - today after more than a few weeks of silence I got a phone call from Qantas from a supervisor who basically said "it's been taking too long time, you were giving wrong information in the very beginning and it seems impossible to get anything out of our IT department so how about I just credit you the missing points?". She was very apologetic and sounded like a reasonable person who understands customer service principles quite well...

I said I was more than happy to get the points (which I already have, they've been manually credited to my account 5 minutes after the conversation was over) and I will say something about it on the AFF, which I just did

I'm quite happy with the outcome, mainly with the recognition of the fact that DJ transactions have been a problem, Qantas IT sucks and an apology was due. It's good to know that common sense has prevailed after all

 

[henleybeach]

Ive bought 3 items from DJs through the online mall and not one has come through, they were all separate purchases at different times,
annoying, because all three were over $1000 and I went out of my way to get it online to get the points

 

[madrooster]

I'm quite happy with the outcome, mainly with the recognition of the fact that DJ transactions have been a problem, Qantas IT sucks and an apology was due. It's good to know that common sense has prevailed after all

The problem is actually not Qantas IT, it's Incentive Networks' IT. My case has gone to them to investigate and still no reply from Qantas' enquiries with Incentive.

 

[chelzmalee]

I used DJ's during double points before Christmas and had no problems getting my points (used my Qantas Card for extra points), and used eBay yesterday which I am more dubious of whether I will get my points (despite it being double points ATM!). Wait and see I guess. A bit worried after seeing so many problems on here now... :/

 

[eclectic_boogaloo]

well guess what? After a very long saga with not getting points credited due to the DJ transaction trails disappearing from Qantas's IT logs - today after more than a few weeks of silence I got a phone call from Qantas from a supervisor who basically said "it's been taking too long time, you were giving wrong information in the very beginning and it seems impossible to get anything out of our IT department so how about I just credit you the missing points?". She was very apologetic and sounded like a reasonable person who understands customer service principles quite well...

I said I was more than happy to get the points (which I already have, they've been manually credited to my account 5 minutes after the conversation was over) and I will say something about it on the AFF, which I just did

I'm quite happy with the outcome, mainly with the recognition of the fact that DJ transactions have been a problem, Qantas IT sucks and an apology was due. It's good to know that common sense has prevailed after all

I've also received good news from Qantas, and had the missing points credited to my account.

For those still waiting, try lodging a complaint with your state's Fair Trading body. I sent mine off to NSW Fair Trading a couple of weeks ago after a very poor rejection email (and a couple months of waiting for 'investigations' to run their course), and I started getting phone calls from a different (and significantly more friendly) staff member within a week of applying. Not to mention that right after yesterday's call from Qantas letting me know that they'll credit the points and sort out their issues with retailers internally, I got a call from Fair Trading asking if it had been resolved.

Coincidence? Perhaps, but it never hurts to get a government department on side when these situations arise!

 

[RooFlyer]

I can only encourage everyone who has been stiffed by the on-line mall to complain to their state consumer affairs department. It may not be successful, but if it creates a blip on their screen, they may do something, even if it's only to query QF mall.

Please don't let "go away" be the end of it.

I've also received good news from Qantas, and had the missing points credited to my account.

For those still waiting, try lodging a complaint with your state's Fair Trading body. I sent mine off to NSW Fair Trading a couple of weeks ago after a very poor rejection email (and a couple months of waiting for 'investigations' to run their course), and I started getting phone calls from a different (and significantly more friendly) staff member within a week of applying. Not to mention that right after yesterday's call from Qantas letting me know that they'll credit the points and sort out their issues with retailers internally, I got a call from Fair Trading asking if it had been resolved.

Coincidence? Perhaps, but it never hurts to get a government department on side when these situations arise!

Absolutely agree! Like I said, the govt agency may not always result in a win (AKA getting what you paid for), but if there enough complaints about a particular merchant / website, it should get noticed, eventually.

 

[MrJetset]

So I tried the QFF mall again. Needed some Fred Perry polos and The Iconic was the only retailer that had the colours I wanted in stock.

Allowed all cookies in Safari, logged in, went to The Iconic, made the purchase and applied the QFF 15% discount currently on offer. I am AMAZED that they offer delivery in 3 hours on a weekday. As it's a weekend I opted for Monday and got free shipping as well.

Today I got an email that my points are on the way. I think they've been working behind the scenes to remove the issues.

Meanwhile, I restored my normal stealth security settings and all I get on Facebook and other sites are ads for Fred Perry polos! This is why I hate cookies.

More impressed with The Iconic than the QFF mall, to be honest.

 

[jackthomas]

Just used Online Mall for the first time to take advantage of the double points offer..
One order from David Jones and another from The Iconic... Hopefully points arrive smoothly.

 

[mediocrity]

Made 2 purchases totalling $3,500 on eBay through the online mall on Sunday. Followed instructions to a T (paused adblock, enabled cookies), so not expecting any problems. No email as of Tuesday morning, but will update when I hear. Also used Qantas Cash, so should get an extra 2000 points if there isn't some rule about double dipping.

 

[chelzmalee]

mediocrity I use Qantas Cash for my purchases thru the mall and have never had an issue - I think they even encourage you to do so. My purchase on Thursday from eBay thru the mall got the confirmation of points email only on Sunday, so I guess it takes some time to register.

Fingers crossed for you

 

[mediocrity]

mediocrity I use Qantas Cash for my purchases thru the mall and have never had an issue - I think they even encourage you to do so. My purchase on Thursday from eBay thru the mall got the confirmation of points email only on Sunday, so I guess it takes some time to register.

Fingers crossed for you

Thanks chelzmalee! Just received my email confirmation. Convinced myself I did something wrong, but looks like the points are on their way. Now to wait and see if they honour the double points bonus.

 

[jackthomas]

One email confirmation has come in... For the purchase I made 2 days after the first.
Hopefully they both worked...

 

[opusman]

Well I had given up all hope but a couple of weeks ago I got an "automated" email from Qantas telling me my points are on the way (for the DJ's purchase I did in November), and sure enough the points (plus the bonus) have now posted.

So whether they fixed their DJ's glitch or this was just done manually I don't know, but nice that it was eventually resolved positively

 

[madrooster]

Well I had given up all hope but a couple of weeks ago I got an "automated" email from Qantas telling me my points are on the way (for the DJ's purchase I did in November), and sure enough the points (plus the bonus) have now posted.

So whether they fixed their DJ's glitch or this was just done manually I don't know, but nice that it was eventually resolved positively

I wouldn't be surprised if they went back and reviewed everyone's DJ's purchases after the persistence from me for my 35000 points. They did mention that I had uncovered a problem that had been going on for a number of months.

 

[burmans]

I wouldn't be surprised if they went back and reviewed everyone's DJ's purchases after the persistence from me for my 35000 points. They did mention that I had uncovered a problem that had been going on for a number of months.

Haven't had this experience with DJs but have had with EBay, email well after the purchase!

 

[madrooster]

Haven't had this experience with DJs but have had with EBay, email well after the purchase!

With most of the stores in the online mall, the email is up to 72 hours, after the time at which the seller marks your purchase as posted. I assume that you mean it was well after the purchase was marked as posted?

I had an Apple order held for 3 weeks (lack of stock) and the email came about 2 days after they had shipped the order 3 weeks after my initial order.