Qantas Original Routing Credit due to Involuntary Rerouting

[Rourke]

Is there a way to refuse Original Routing Credit? I missed a connection and was re-routed the long way (DXB-SIN-MEL instead of direct). Nothing had appeared in my account three weeks later. Tickets on that route would have earned an extra 20SC, but when I claimed for the flights I took it was rejected. Qantas will only let me have the original route, even though all flights in the itinerary and the re-route were ticketed as QF.

 

[Sprucegoose]

As others have said, you are entitled to the points & status credits for the flights originally booked.

Bear in mind that you need to contact the Frequent Flyer Service Centre, not he regular Customer Care department. Emailing is the easiest way, and make sure you've attached all of the relevant documents to the email for faster processing.

Agree agents can be hit and miss especially the younger ones. Emailing and attaching the relevant information will get the best outcome

 

[mannej]

Is there a way to refuse Original Routing Credit? I missed a connection and was re-routed the long way (DXB-SIN-MEL instead of direct). Nothing had appeared in my account three weeks later. Tickets on that route would have earned an extra 20SC, but when I claimed for the flights I took it was rejected. Qantas will only let me have the original route, even though all flights in the itinerary and the re-route were ticketed as QF.

Correct me if I’m wrong, but if the DXB-SIN-MEL flights are on the same flight number, wouldn’t you earn as per the Direct route?

 

[Sprucegoose]

Correct me if I’m wrong, but if the DXB-SIN-MEL flights are on the same flight number, wouldn’t you earn as per the Direct route?

Agree it’s actually the ORC in action !!

 

[Rourke]

Thanks, I had forgotten that loophole with the common flight number (QF8404). All good.

 

[Pushka]

Agree agents can be hit and miss especially the younger ones. Emailing and attaching the relevant information will get the best outcome

How long does it take to get a response other than the auto one?

 

[Cynicor]

Only a couple of days normally. They then deny you, you resubmit, asked to provide evidence again. They deny it a few more times due to their confusion, and eventually you get angry and passive agressive and they may, in a few months, decide to credit you points.

 

[Pushka]

Only a couple of days normally. They then deny you, you resubmit, asked to provide evidence again. They deny it a few more times due to their confusion, and eventually you get angry and passive agressive and they may, in a few months, decide to credit you points.

Thanks. I sent it Tuesday morning and so far crickets. I sent everything I could think of. It also involved a DSC but those have posted already too but for the reduced (involuntary) route. I’m out by 60 credits.

 

[blackcat20]

Thanks. I sent it Tuesday morning and so far crickets. I sent everything I could think of. It also involved a DSC but those have posted already too but for the reduced (involuntary) route. I’m out by 60 credits.

Give it time, it can sometimes take a couple of weeks.
I never got a response to my claim though they did apply the missing DSC.

 

[hm520]

Would also recommend try contacting them with Facebook messenger via the Qantas page - I've had many issues resolved quickly through that.

 

[Pushka]

Would also recommend try contacting them with Facebook messenger via the Qantas page - I've had many issues resolved quickly through that.

I’ve just done a private tweet but if that doesn’t work I’ll also message.

 

[kermatu]

Patience, young grasshopper.

 

[Pushka]

Patience, young grasshopper.

Ergh I detest that phrase. Our business went into partnership with another one and that business CE became our business CE. We’d been in business for over 20 years by then and we knew it whereas this was their first foray into our line of work. We could see some worrying trends and alerted the CE that we needed some corrective action. He used that phrase. 6 months later THEIR business went bust and almost dragged ours down with it. 12 months of toughness followed because of decisions he’d made for our business.

 

[kermatu]

Um, OK. Sure didn't intend my comment bring back a traumatic experience.

 

[Pushka]

Um, OK. Sure didn't intend my comment bring back a traumatic experience.

All good.

 

[Pushka]

In the end impatience won out. Waited for a day over the week and decided to call up. I had a reference number. Put on hold for a while and operator came back and said the invol reroute credit would be granted and within the day. Kind of worrying seeing credits disappear and not being replaced. But after a few hours all is good and everything granted. A bit worrying given there was a DSC offer as well.

 

[mrsterryn]

@Pushka So the double status credits came through ok ?

 

[Pushka]

@Pushka So the double status credits came through ok ?

Indeed. They came through after 3 days for the original flights but were based on the invol route so not as many as original booking. But today original routing credits and original DSC’s came in. I’m happy. Just a few more needed to retain WP by end of April 2019. MrP had already retained last week for same date coz he flies so much. In Y domestically.

 

[sxc]

Do ORC claims usually work when your original flight was a oneworld partner?

I was booked on a JL flight which was cancelled, and they put me on another airline to get to where I needed to go. Will it be difficult for me to submit the JL ticket and cancellation details and get the JL credit to QF program?

 

[Danger]

Do ORC claims usually work when your original flight was a oneworld partner?

I was booked on a JL flight which was cancelled, and they put me on another airline to get to where I needed to go. Will it be difficult for me to submit the JL ticket and cancellation details and get the JL credit to QF program?

You shouldn't have an issue, provided you have appropriate documentation.