Qantas Original Routing Credit due to Involuntary Rerouting

[AFF Editor]

How do you know this? and not challenging your knowledge about it, but would like to understand how this became known?

I personally know Qantas staff who read AFF. They tell me that they often see other staff browsing AFF while at work, as well.

That said, I think they're more interested in reading feedback and identifying systematic issues on a much more macro level - I don't think anyone at Mascot really cares that much about a one-off glitch here or there

 

[soliloguy]

Flow forwarded today given the ongoing network issues ex MEL.

Instead of NRT-MEL-SYD-HBA have been changed to NRT-MEL-HBA.

Didn’t say no given it gets me home earlier - but will I still get ORC + DSC?

 

[AIRwin]

Flow forwarded today given the ongoing network issues ex MEL.

Instead of NRT-MEL-SYD-HBA have been changed to NRT-MEL-HBA.

Didn’t say no given it gets me home earlier - but will I still get ORC + DSC?

You'll need to contact Qantas Frequent Flyer to request for ORC

 

[soliloguy]

You'll need to contact Qantas Frequent Flyer to request for ORC

Yep defo! Just worried they wouldn’t credit it but sounds like that won’t be an issue. Will drop them an email post flight. Thanks all

 

[sudoer]

Yep defo! Just worried they wouldn’t credit it but sounds like that won’t be an issue. Will drop them an email post flight. Thanks all

Should be straightforward. Keep your BPs (or take photos of them now)

 

[soliloguy]

Should be straightforward. Keep your BPs (or take photos of them now)

Come to think of it - if this had been a request due to an international to domestic connection (they tend to be more flexible with these changes) and not a weather related flow forward would they have done ORC?

 

[MEL_Traveller]

Come to think of it - if this had been a request due to an international to domestic connection (they tend to be more flexible with these changes) and not a weather related flow forward would they have done ORC?

Anything involuntary gives a basis for ORC.

Voluntary, then no.

So if you missed your domestic due to a late inbound, you’d still be eligible for ORC.

 

[sudoer]

Voluntary, then no

Voluntary before day of travel, sure.

The team handling missing points claims isn't aware of conversations that take place at the lounge...

 

[shaun_b]

How long should I wait after submitting an ORC claim email to follow up? I submitted a week ago but no response except for the automated acknowledgement message with a reference number. Should I call?

 

[MEL_Traveller]

How long should I wait after submitting an ORC claim email to follow up? I submitted a week ago but no response except for the automated acknowledgement message with a reference number. Should I call?

Depends how urgently you need to points? Or for status credits, if your membership year is about to expire?

I’d give them a couple weeks if not urgent.

 

[shaun_b]

Depends how urgently you need to points? Or for status credits, if your membership year is about to expire?

Not urgent as such, but getting the missing SC would move me up to Gold, and that would be really handy for a trip I have next Monday.

 

[sudoer]

Should I call?

Yes.

 

[MEL_Traveller]

Not urgent as such, but getting the missing SC would move me up to Gold, and that would be really handy for a trip I have next Monday.

Good idea to call then

 

[RB001]

Data point for turnaround:
QF4 cancelled for 26/11 sailing from AKL-SYD. Rebooked onto LA801.
28/11 5pm Bali time - to the frequent flyer email, sent small spiel plus copies of original booking, cancellation notice, rebooked itinerary and photo of Latam paper boarding pass. Received auto response within a couple of minutes.
29/11 8.30am - received first of a couple of back and forths regarding file formats.
29/11 11am - confirmed full serve of SC and points in account, received email to same effect a few minutes later.

 

[Cessna 180]

What would be the recent consensus on the following example.

Booking a flight that involves a connection. (Domestic)
There is a direct departing at similar time to final destination.

Politely ask at check in if there are seats on the direct, which if granted then apply for ORC.
I don’t exactly know if check in staff have the power to do this unless exceptional circumstances.

To further complicate things there may be flight credits involved booked during DSC….

This potential example is not exactly involuntary

 

[AIRwin]

This potential example is not exactly involuntary

You may have involuntarily answered your exact question?

 

[sudoer]

Politely ask at check in if there are seats on the direct

I think you mean you were asked to move for operational reasons?

In which case you'll have no issue getting ORC + DSC

 

[elanshin]

What would be the recent consensus on the following example.

Booking a flight that involves a connection. (Domestic)
There is a direct departing at similar time to final destination.

Politely ask at check in if there are seats on the direct, which if granted then apply for ORC.
I don’t exactly know if check in staff have the power to do this unless exceptional circumstances.

To further complicate things there may be flight credits involved booked during DSC….

This potential example is not exactly involuntary

Breaking this down - if you booked this properly during DSC then I'd have no qualms about trying this.

If you have done one of the alternate methods, I wouldn't necessarily be asking for the DSC on an ORC. Make of that as you will given I'm not sure what the circumstances are.

Also unless there's an operational reason, I'm not sure if the staff would even move you.

For reference, I haven't enquired about missing DSC from one of my flights that ended with an iRRoPs situation because I didn't want to draw attention to when it was actually booked.

 

[exLXCXFF]

Breaking this down - if you booked this properly during DSC then I'd have no qualms about trying this.

If you have done one of the alternate methods, I wouldn't necessarily be asking for the DSC on an ORC. Make of that as you will given I'm not sure what the circumstances are.

Also unless there's an operational reason, I'm not sure if the staff would even move you.

For reference, I haven't enquired about missing DSC from one of my flights that ended with an iRRoPs situation because I didn't want to draw attention to when it was actually booked.

I was once in the situation that I booked SYD (7am) - ADL - MEL - SIN on DSCs. At domestic check-in in SYD, the staff wanted to proactively move me onto SYD - MEL direct; I did not even ask.

I told the staff that this is a very nice gesture but that this run and combo will give me Platinum and I don't want to risk anything. Hence, politely declined as proactively and did my full itinerary.

 

[Cessna 180]

Thanks Sudoer. I like your thinking. This is exactly what I was thinking. It is all in the wording !

However, I do agree with Elan below.
If having used one of the alternative methods, is it really worth it for the sake of a couple of hours earlier at the destination, if needing a few extra SC to maintain P.

A bit of a quiet week and just looking in to a few options.