Qantas Original Routing Credit due to Involuntary Rerouting

[sudoer]

Also unless there's an operational reason, I'm not sure if the staff would even move you.

They lounge agents can and will if there are seats and you're HLO. Have done it a few times e.g. SYD-BNE-CNS changed to SYD-CNS direct.

 

[hypebeast]

Can anyone give me any tips to get an original routing credit claim pushed through?
Equipment change on OOL/MEL leg of a J double SC flight has left me out of pocket 90 SC.

Have been trying for about 14 months since original contact. I get a reply every few months along the lines of:

Our relevant team is still working on the error that we encountered when rejecting the incorrect credits on the account.
Once we fix the error we can proceed with the process to reward the correct Qantas points.

"We sincerely apologize for the delay regarding your request. We recognize that it has been quite some time since you reached out. Our IT team has prioritized this matter and is working diligently to resolve the issue as quickly as possible."

I'm WP if it helps

 

[Kerrodt]

Who are you contacting and how? What information have you provided them with? What changes occurred that led to you being out by 90 SC's?

Bear in mind that if the eventually do reinstate the SC's then it is most likely that they will only tally against your lifetime total. Because the flight was 14 months ago the SC's would be posted, immediately backdated 14 months to when the flight was taken and then immediately expired as all SC's expire annually.

 

[hypebeast]

I’m using [email protected]

Equipment change meant a forced downgrade (no biz class available, it was a Dash 8 or E190)

 

[FlyingCasually]

Hi all,

Some of you might have seen my earlier post on the DSC thread regarding my MEL-BNE-AKL J DSC status run getting changed to MEL-AKL Y.

I've successfully claimed the ORC for the flight except for the DSC component. Does anyone have any experience with getting that across the line? Does it normally happen a day or two later per the usual DSC process? Do I need to provide some kind of evidence to support my eligibility for DSC?

Cheers,
FC

 

[sudoer]

I've successfully claimed the ORC for the flight except for the DSC component. Does anyone have any experience with getting that across the line? Does it normally happen a day or two later per the usual DSC process? Do I need to provide some kind of evidence to support my eligibility for DSC?

It needs to be done manually. You should send a copy of your DSC registration email and ask for it to the FF email address.

 

[FlyingCasually]

It needs to be done manually. You should send a copy of your DSC registration email and ask for it to the FF email address.

Gotcha thanks

 

[CaptainCurtis]

Here's one. I had originally booked QF11 in Economy / S class through work with a connecting flight on AS up to SFO from LAX. At this point I would have expected to earn 60 + 10 = 70 SCs. Note that this booking was originally made during the recent DSC promotion. Prior to the departure date, I purchased an upgrade from Economy to Premium Economy - note that this was not a bid upgrade, it was a full exchange of the ticket and my new invoice showed T class (i.e. discount Premium Economy). At this point I would have expected to earn 90 + 10 = 100 SCs. While largely irrelevant (I believe), I subsequently had a Classic Rewards points upgrade come through from T to J.

QF11 ended up getting delayed for 29 hours last Monday, and was ultimately cancelled. Prior to cancellation, I was re-routed onto the direct QF73. I was re-accommodated in J. A few days later, I had a regular 90 SCs post (unclear whether this was for QF73 in T or QF11 in T). The correct DSC's of 90 posted a few days later.

Here's where it get's hairy. I put in an ORC as I needed the 10 SC's for the LAX-SFO leg on AS, as this is the difference between making Platinum from my return trip to SYD, and waiting for my subsequent departure back to LAX in a few months time. The ORC for 10 SCs was provided, but they have downgraded the original 90 SCs (but not the DSCs) to 60 SCs. They are insisting I was originally booked in Y for QF11. Surely the paid exchange/upgrade to T trumps this???

Multiple emails and pleas for help on Facebook, but I'm getting nowhere.

 

[elanshin]

Here's one. I had originally booked QF11 in Economy / S class through work with a connecting flight on AS up to SFO from LAX. At this point I would have expected to earn 60 + 10 = 70 SCs. Note that this booking was originally made during the recent DSC promotion. Prior to the departure date, I purchased an upgrade from Economy to Premium Economy - note that this was not a bid upgrade, it was a full exchange of the ticket and my new invoice showed T class (i.e. discount Premium Economy). At this point I would have expected to earn 90 + 10 = 100 SCs. While largely irrelevant (I believe), I subsequently had a Classic Rewards points upgrade come through from T to J.

QF11 ended up getting delayed for 29 hours last Monday, and was ultimately cancelled. Prior to cancellation, I was re-routed onto the direct QF73. I was re-accommodated in J. A few days later, I had a regular 90 SCs post (unclear whether this was for QF73 in T or QF11 in T). The correct DSC's of 90 posted a few days later.

Here's where it get's hairy. I put in an ORC as I needed the 10 SC's for the LAX-SFO leg on AS, as this is the difference between making Platinum from my return trip to SYD, and waiting for my subsequent departure back to LAX in a few months time. The ORC for 10 SCs was provided, but they have downgraded the original 90 SCs (but not the DSCs) to 60 SCs. They are insisting I was originally booked in Y for QF11. Surely the paid exchange/upgrade to T trumps this???

Multiple emails and pleas for help on Facebook, but I'm getting nowhere.

It does, but you're dealing with people who aren't taking the time to check every detail. They see in original e-ticket Y + Y and are done with the ORC.

You can argue to their supervisor that you didn't "upgrade". But instead purchased/changed your ticket to PE. Using the word upgrade would really muddle things up as it implies a very different thing.

 

[CaptainCurtis]

It does, but you're dealing with people who aren't taking the time to check every detail. They see in original e-ticket Y + Y and are done with the ORC.

You can argue to their supervisor that you didn't "upgrade". But instead purchased/changed your ticket to PE. Using the word upgrade would really muddle things up as it implies a very different thing.

I have been very clear in all comms that it was an exchange - the invoice from Navan clearly says 'Flight exchange' too. I guess I'll have to keep at it.