Qantas passengers "forced" to travel on JetStar

[Kiwi Flyer]

Tend to agree with NM, seems reasonable. In this instance, my main concern would around FF points/SC's - if downgraded like this does one still earn FF points on JQ? If not the $60 compensation seems pretty meagre compared to the potential FF point/SC earn on SYD-HNL route (especially if any status was held).

I'd ask for the points/SCs after travel anyway (assuming they don't credit automatically). Whether or not I'd get them is a good question, but I would ask.

 

[adrian]

I wonder what happenned to the AA customers, who booked the QF flight under the AA flight number. Would they have been offered the Jetstar flight also? I'd probably be a bit peeved, particularly if I was doing the AA Platinum Challenge.

Having said that, apart from the issue with points for QF and AA passangers, I don't think there would be a lot to complain about on the Jetstar flight (altho I have never travelled them...)

 

[serfty]

... And they would have received AVOD via a personal movie player with JQi, and would only have had the main screen projector to watch on a QF 767 on the HNL-SYD route. So I don't see it as a big issue for this particular situation.

Not quite correct; while they would have received headphone to watch the main screen entertainment. They still would have needed to pay additional ($12?) for the Personal AVOD unit.

 

[serfty]

... Having said that, apart from the issue with points for QF and AA passangers, I don't think there would be a lot to complain about on the Jetstar flight (altho I have never travelled them...)

One big difference with the seats I find is that, with all other things being equal (e.g. Pitch/Width), that the leather seats can get quite 'sweaty'.

I would recommend if travelling on JQi that any traveller should pack a lightweight tracksuit or "sloppy joe" into their carry-on and change into them before trying to sleep. (Change back before descent commences) This will keep your day clothes far fresher than would otherwise be the case. This is true for StarClass as well.

 

[NM]

Tend to agree with NM, seems reasonable. In this instance, my main concern would around FF points/SC's - if downgraded like this does one still earn FF points on JQ? If not the $60 compensation seems pretty meagre compared to the potential FF point/SC earn on SYD-HNL route (especially if any status was held).

If moved to a QF codeshare on the QF operated flight (as I would expect to be the case) then no issues at all for QF FF points and SCs. Perhaps an issue for AA miles, but AA are pretty good about providing miles compensation in such events and I would think it would be resolved with a phone call to AAdvantage. But would probably leave any AA Candy thieves a little short. But I very much doubt this was the case with the person in the media article.

 

[NM]

Not quite correct; while they would have received headphone to watch the main screen entertainment. They still would have needed to pay additional ($12?) for the Personal AVOD unit.

Thanks for the correction. So the "included" IFE would be the same for QF 767 and JQ A330 - though the A330 screen is probably easier on the eyes than the old tri-gun projectors on the QF 767s.

I would be investing $12 of my $60 compensation for a personal player and feeling that I was still ahead.

 

[d15.in.oz]

...the leather seats can get quite 'sweaty'....

I have to agree, a big difference to fabric seats.

Don't forget that JetStar has run a heap of adverts recently stating - StarClass is business for the price of economy .... so, with that in mind, if I had paid for a QF economy price range ticket, I would be expecting star class treatment!

In regards to AA - interestingly, JQi makes the standard QF OneWorld welcome on the intercom! They also welcome codeshare passengers from other airlineS (but don't mention which carriers they are).

 

[d15.in.oz]

...JetStar has run a heap of adverts recently stating - StarClass is business for the price of economy...

Sorry, slight misquote, just saw the ad on TV again last night - "business class for the price of standard economy" – builds the same customer perception though!

Also, makes me wonder why they called the back cabin "economy" - does that mean if you pay standard economy on JQ, you get upgraded to StarClass?