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Good to get the quick reply -- but did they actually influence anything as far as you know? When I've been in that situation on other carriers (EK, AA and AY) I've had the "sorry, nothing we can do" response (which is completely understandable, but also pretty frustrating as they are in an alliance and a 'special' team should be able to help in these circumstances). But I guess this is an improvement.
I have had this situation connecting QF to BA. The SST did rebook me on a different BA flight. It failed in the execution but they did try. I was eventually able to sort it myself at LHR. Have to say, the end result would have been the same without their intervention I believe.