I must concur. My dealings with the new VIP Service Team recently have been excellent. Everyone with whom I have spoken has gone over and above trying to be helpful. Long may it continue this way!Pretty happy with my VIP Service call recently. The QF material isn't very specific on what they can or won't do but it sounded like 'whatever they can' within reason to help with anything which is fine by me.
I'm even willing to forgive the fact that after a while on hold while they were looking at the bookings, I was suddenly cut off and punted to the survey. I was called back shortly afterwards which is good - my experience with call centres is generally very mediocre; you'd think with all my details there it would be a straightforward affair to call back, but this time I really felt like they were valuing and trying to look after me.
Ultimately got my bookings and upgrades sorted the way I wanted so very happy with that.
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Bit off topic but has anyone figured out exactly what a double upgrade is? I confess to be totally befuddled by rental car classes. I know that previously I've booked a Camry, only to be presented with a Hyundai SUV and informed that I've been "upgraded". I've extensive experience of both and I know very well which I prefer if I've a few thousand kilometers ahead of me!
Is there an agreed upon list of car types and grades that defines where each make and model sits?
Here's Avis table with cars ordered by classes.Bit off topic but has anyone figured out exactly what a double upgrade is? I confess to be totally befuddled by rental car classes. I know that previously I've booked a Camry, only to be presented with a Hyundai SUV and informed that I've been "upgraded". I've extensive experience of both and I know very well which I prefer if I've a few thousand kilometers ahead of me!
Is there an agreed upon list of car types and grades that defines where each make and model sits?