Qantas Platinum One experiences?

Kangol said:
Waited half an hour on the phone to get an Auckland call centre agent who performed like a "teapot made of chocolate".
Didn't listen to what I said, got cities, travel class and dates wrong. This was an award seat release request.
Apparently my details weren't authenticated despite me putting the correct numbers in.
Has any other P1 received a negative service like this recently?
As the saying goes, you (a company) are as good as your weakest member.
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Only deal with HBA.
 
defurax said:
Source?
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The was a series of announcements made at a BA high status gathering in LON today.

BA Showcase 2024. (Confirmed announcements) - FlyerTalk Forums

British Airways | Executive Club - BA Showcase 2024. (Confirmed announcements) - Please post any confirmed news here, either from the media event tonight or the customer event tomorrow at 11.
www.flyertalk.com

Sprucegoose said:
What recognition are you seeking on behalf of P1's dear Mod?
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A couple spring to mind:

OWE can't choose the front row of J. GGL can, so it would be good if that extends to P1. Just like as a GGL I can't choose the front row of Y or J until t-80 with QF.

GGLs have access to the CCR (Concorde Room), so that would be a good addition to P1.
 
JessicaTam said:
The was a series of announcements made at a BA high status gathering in LON today.

BA Showcase 2024. (Confirmed announcements) - FlyerTalk Forums

British Airways | Executive Club - BA Showcase 2024. (Confirmed announcements) - Please post any confirmed news here, either from the media event tonight or the customer event tomorrow at 11.
www.flyertalk.com


A couple spring to mind:

OWE can't choose the front row of J. GGL can, so it would be good if that extends to P1. Just like as a GGL I can't choose the front row of Y or J until t-80 with QF.

GGLs have access to the CCR (Concorde Room), so that would be a good addition to P1.
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Yes, useful suggestions.

As a OWE, I find CX provide the most tangible recognition (even over QF in service), including selecting prime J/F seats at any stage.

Do you believe the Brits are in a cultural state of mind to reward the colonies?
 
Received a personalised P1 welcome note on my flight today. Which is curious, as I'm not P1. I wonder if they just had a bunch of spares that needed to be used?
 
Not sure if there was a change in SOP but I was travelling in Y and was preboarded on QF24 via an escort from the boarding area to the plane before boarding announcements were made.

And that's where the recognition stopped. No greeting from the CSM, not that it matters much but what was jarring was 2-3 travelling crew/staff (based on conversations they had with crew) had PJs given, wines from J and meals an hour before everyone else (I knew this because we had the same option).

I don't have expectations as a P1 travelling in Y but this kind of behaviour puts a bad taste in my mouth.
 
_TheTraveller_ said:
I don't have expectations as a P1 travelling in Y but this kind of behaviour puts a bad taste in my mouth.
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You are entitled to have expectations of travelling as a P1 regardless of class.

I think you should make your views known to Qantas. I had a similar experience on QF1 where a couple got engaged, and the CSM and crew thought they were filing Farmer Gets a Wife or something... totally forgetting their usual high standard of customer care.
 
Couple of P1 firsts for me this week. Received an email a few days out saying the VIP team was monitoring my upcoming QF4 flight from AKL. Clearly automated but fine. Nothing about my flights before this one of course. .
When I did take the flight had some problems with my transit arrangements which I emailed the team about before departure. 4 hours later and all I got was effectively “try your luck at the airport”. Fortunately Sydney airport ground staff saved the day for me. Not sure the point of the random email especially when there is no follow through. (Though I do acknowledge it was the middle of the night in Hobart when I contacted them - perhaps don’t send emails for such flights).

Second a simple but happier experience. On QF4 after takeoff received a visit from CSM Serena. After a brief chat she presented me with a little gift from the crew. A lovely hand-written note signed by a few of them. Put a smile on my face. Even more so now after receiving absolutely fantastic service onboard. Every crew member friendly, kind and engaged. Lots of chats and upon disembarking 3 of them came out of their way to wish me. Will be keeping that card.
 
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Thankyou. I booked that with Air NZ 5 years ago but due to a cascading set of problems starting with cancelled flight was put in economy ☹️ happy to pay full Business or first on long haul to get the flat bed.
 
Admittedly flying F but nevertheless superb service with P1 acknowledgments along the way in SYD on the ground, in the F lounge, and an early escort onboard QF1 with Karen. We got held up on the bridge for a few minutes so had a good chat She promised to call Singapore and ensure I was looked after.

Sure was. Met by Evan as I disembarked. Assisted with my bag, took me through immigration, collected my duty free, grabbed my suitcase and saw me into a taxi. Fabulous and greatly appreciated service.
 
kermatu said:
Admittedly flying F but nevertheless superb service with P1 acknowledgments along the way in SYD on the ground, in the F lounge, and an early escort onboard QF1 with Karen. We got held up on the bridge for a few minutes so had a good chat She promised to call Singapore and ensure I was looked after.

Sure was. Met by Evan as I disembarked. Assisted with my bag, took me through immigration, collected my duty free, grabbed my suitcase and saw me into a taxi. Fabulous and greatly appreciated service.
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Wish I had the same exp flying F from SYD-LAX a few days ago 😅
 
goldstar00 said:
If only the (as yet unopened) Four Pillars Summer Gin gift wasn't labelled as such. My (19 yo) daughter decided it was fair game to take back to University with her because "It was free anyway Dad..."
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I wonder who told her about it being ‘free’?
 
goldstar00 said:
If only the (as yet unopened) Four Pillars Summer Gin gift wasn't labelled as such. My (19 yo) daughter decided it was fair game to take back to University with her because "It was free anyway Dad..."
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My various gifted Taittinger CdC are displayed prominently on the QF 747 bar cart along with the gin bottles with a DND sign 😂
 
kermatu said:
Couple of P1 firsts for me this week. Received an email a few days out saying the VIP team was monitoring my upcoming QF4 flight from AKL. Clearly automated but fine. Nothing about my flights before this one of course. .
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Intrigued as to what they monitor. Recently had an issue and could not get through to the number.... 10min on hold and ..eventually resolved myself (helps to have screenshots from their own website).
 

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