Qantas Platinum One experiences?

[ReLoad]

I received the Krug last night, very much appreciated, thanks P1 team.

Likewise, thanks P1 you are an awesome Santa!

 

[boomy]

Got the Krug as well, awesome gift thanks P1!

 

[747800intercon]

I hope QF changes the courier company they are using - in Sydney they are using "Direct Couriers" and they are the shonkiest operation ever to the point where I think they've now stolen the item which was meant to arrive on Saturday - lots of phone calls everyday. Always a new excuse. Spoke to a manager at Direct Couriers who said "you weren't even meant to know you were getting anything so what's your problem". So 6 days later and no parcel.

 

[pagingjoan]

I hope QF changes the courier company they are using - in Sydney they are using "Direct Couriers" and they are the shonkiest operation ever to the point where I think they've now stolen the item which was meant to arrive on Saturday - lots of phone calls everyday. Always a new excuse. Spoke to a manager at Direct Couriers who said "you weren't even meant to know you were getting anything so what's your problem". So 6 days later and no parcel.

That's fascinating. I'm in Melbourne but the same company was used and my experience mirrors yours, right down to the attitude - but not the possible theft, I should add.
I did give (rather gentle) feedback to QF. It seemed churlish to go into detail but QF should know that their efforts have really been spoiled - for some of us, at least - by the courier company.

 

[747800intercon]

At the moment the article is listed as "lost"...so I am not sure what that means. I really, really doubt I will get anything now.

 

[747800intercon]

So everyone can avoid them please avoid at all costs using Direct Couriers tel in SYD 02 - 8347 7777 or nationwide 13 16 10.

 

[Per_Travels]

.....and a bottle of Krug for me too - thanks Qantas, great Xmas present.

 

[esquire]

Ditto Vintage Krug - how acceptable
I did appreciate the accompanying letter - which acknowledged me as a Long-Standing Platinum One Member. I wonder if this made a difference as to what was received?

 

[pagingjoan]

Ditto Vintage Krug - how acceptable
I did appreciate the accompanying letter - which acknowledged me as a Long-Standing Platinum One Member. I wonder if this made a difference as to what was received?

Nice try - but I don't think so.
How "Long-Standing" are you. (Is that really how it was written? Quite formal. Maybe there is a new unannounced. P1 category? )

 

[esquire]

I hope QF changes the courier company they are using - in Sydney they are using "Direct Couriers" and they are the shonkiest operation ever to the point where I think they've now stolen the item which was meant to arrive on Saturday - lots of phone calls everyday. Always a new excuse. Spoke to a manager at Direct Couriers who said "you weren't even meant to know you were getting anything so what's your problem". So 6 days later and no parcel.

Don't give up - my parcel was supposed to arrive last Saturday - (I received an email with a GPS tracker) - so I tracked - there was no "we missed you" or notification. I was advised the driver tried numerous times - asked for the times - not able to supply... "oh he must have been very busy"..probably Sunday .... then was was promised Monday - never turned up. So I rang after-hours - it appears to go to a mobile phone of someone who can make thing happen. I was told yes - delivery today after 4pm as I was flying in from CNS - of course it arrived at 1130am and LEFT in the publicly accessible mail room of my apartment building. Thankfully a neighbour bought it inside!!

I think I would have preferred the option of picking it up at the Sydney QF Business Lounge .....

 

[esquire]

Nice try - but I don't think so.
How "Long-Standing" are you. (Is that really how it was written? Quite formal. Maybe there is a new unannounced. P1 category? )

The letter starts: "As one of our long standing Platinum One members since its launch in 2011..." (which is quite weird to hear it that way - I am not long term for QFF however - I have only been a member of QFF for 8 years)

 

[Per_Travels]

Nice try - but I don't think so.
How "Long-Standing" are you. (Is that really how it was written? Quite formal. Maybe there is a new unannounced. P1 category? )

Mine said "As one of our long standing Platinum One members, since its launch in 2011,........". Didn't really think about the wording (was too busy goggling at the wine).

 

[kermatu]

Perhaps the first confirmation that not all P1s are equal. Which is fair enough. Would be nice if expectations were a bit better managed. Perhaps QF could tell lower level plebs like me that I am one their most valuable customers and accordingly will receive enhanced service at every opportunity - then I'd know anything was a bonus.

i am in awe of those of you that have been P1s for several years in a row. Huge amount of travel. Qantas is right to look after you. No (more) complaints from me.

 

[nauta1]

My letter says "As a valued Platinum One member......"

 

[ReLoad]

My letter says "As a valued Platinum One member......"

me too, only P1 for 3 years.

 

[boomy]

If anyone isn't happy with their champagne I still have all the books from last year in mint condition. That's all I can say without breaching AFF T&Cs

 

[Per_Travels]

Perhaps the first confirmation that not all P1s are equal. Which is fair enough.

My total SC count has been pretty constant for the last two membership years - around 5400. Last year I didn't get anything at Christmas, this year I got the Krug. I suspect that the change is because I've earnt more SCs that have a ~ and hence have increased my value to QF - which kind of makes sense and is in agreement with the comment around different levels within the P1 category.

 

[boomy]

Sorry to burst the bubble about different levels of P1 but I re-qualified with exactly 3,600 SCs, most from Dom Y red-e-deal flights.
Hardly the most valuable P1 member.

 

[esquire]

Sorry to burst the bubble about different levels of P1 but I re-qualified with exactly 3,600 SCs, most from Dom Y red-e-deal flights.
Hardly the most valuable P1 member.

On the contrary - it appears you and I are very valuable P1 members - we are both domestic air warriors - So we are classified: "eats mainly packets of nuts/pretzels or defrosted cake and rarely uses the First Class Lounge therefore saves QF lots of money in champagne and food" - so our bottle is in appreciation for the money we have saved them.

I did ~155 sectors domestically/NZ on QF last year but 80% of mine are flexis. If your P1 is on dom red-e-deals I bow my head to you in reverence!

 

[pagingjoan]

Sorry to burst the bubble about different levels of P1 but I re-qualified with exactly 3,600 SCs, most from Dom Y red-e-deal flights.
Hardly the most valuable P1 member.

Wow, Boomy! How many Dom Y flights a week are you doing? 3600 SCs worth is stunning. That cannot be fun, in any way.
My P1 SCs may cost a lot but most of them come from long haul at the pointy end. All are self-financed, so it is a total indulgence.

I feel feel I should send my QF Krug on to you!