Qantas Platinum refused arrival access at Singapore

[Red Roo]

Apologies for any confusion. I am pleased that the staff allowed you access.

The access policy is:
Next onward flight that day must be on a Qantas or British Airways flight number.
One guest allowed if travelling on a Qantas operated and marketed flight. [SUP]^[/SUP]
[SUP]^[/SUP] A Qantas marketed flight refers to a flight with a Qantas flight number eg. QF545. A Qantas operated flight refers to the actual aircraft or ‘metal’ on which you fly eg. Qantas aircraft

I will have Qantas.com updated for consistency.

 

[Austman]

Apologies for any confusion. I am pleased that the staff allowed you access.

The access policy is:
Next onward flight that day must be on a Qantas or British Airways flight number.
One guest allowed if travelling on a Qantas operated and marketed flight. [SUP]^[/SUP]
[SUP]^[/SUP] A Qantas marketed flight refers to a flight with a Qantas flight number eg. QF545. A Qantas operated flight refers to the actual aircraft or ‘metal’ on which you fly eg. Qantas aircraft

I will have Qantas.com updated for consistency.

So no access if your onward flight is Jetstar and your connection happens to fall technically into the next day?

 

[Happy Trails]

Apologies for any confusion. I am pleased that the staff allowed you access.

The access policy is:
Next onward flight that day must be on a Qantas or British Airways flight number.
One guest allowed if travelling on a Qantas operated and marketed flight. [SUP]^[/SUP]
[SUP]^[/SUP] A Qantas marketed flight refers to a flight with a Qantas flight number eg. QF545. A Qantas operated flight refers to the actual aircraft or ‘metal’ on which you fly eg. Qantas aircraft

I will have Qantas.com updated for consistency.

Red Roo,

I trust your omission of Jetstar and Oneworld is an oversight and not another policy change?

 

[simongr]

Back in Singapore with a similar connection (meaning next departure is tomorrow morning) but with SQ this time. Was warmly welcomed into the T3 SilverKris lounge. And I'll go to the transit hotel again for most of the time. But what a difference! And the lounge is vastly better than the QF lounges too (ok I know they are being upgraded). Qantas ...on lounge access... No-one can follow your rules - not even the lounge staff.

Although it is possible to compare the lounges I am not sure it is fair. SIN is the home port for SQ so you would expect their lounges to be the best in the same way that CX are best in HKG, BA in LHR, EK in DXB and so on. Maybe be a fairer comparison would be to the SQ lounges in SYD?

 

[Moopere]

... and there you go. On the one hand a frustrating customer experience and on the other a pleasant one. This is the stuff that sways bookings in customers minds.

 

[jetlagger]

Back in Singapore with a similar connection (meaning next departure is tomorrow morning) but with SQ this time. Was warmly welcomed into the T3 SilverKris lounge. And I'll go to the transit hotel again for most of the time. But what a difference! And the lounge is vastly better than the QF lounges too (ok I know they are being upgraded). Qantas ...on lounge access... No-one can follow your rules - not even the lounge staff.

Agreed about the SilverKris Lounge @T3. Even though it is a flagship variety.. What a fantastic, spacious, well facilitated offering from SQ. Hope the refurbished QF variety comes up to a similar standard.. :shock:

 

[dajop]

Maybe be a fairer comparison would be to the SQ lounges in SYD?

Even that's probably not a reasonable comparison, as SYD is an origin only destination for SQ with 4 daily flights, whereas SIN is a hub for QF/BA with around 11 or 12 flights a day on the two carriers, plus supporting 3K & JQ flights and assorted QF codeshares. So QF in SIN should be somewhere in between SQ's lounges in SIN & SYD, which it sort of is.

Anyway back to the OP's original theme - problem is QF's rules for Platinums accessing international lounges (arrival access not allowed) is different to accessing domestic lounges (where arrival access is allowed).

 

[MelUser]

Qantas have an obsession with "that day". I had a day trip to Darwin last week and the flight returning left at 1:30am. Normally if I do MEL-SYD-MEL same day I can get all boarding passes. This trip I couldn't and was told that as the flight was the next day staff in MEL couldn't help.