Qantas Points Club Discussion

[ChrisMars]

Yes, but presumably you were NB the first QF flight you ever stepped on board?

Even then one needs a few “squiggles” (flight segments) to jump to SG.

Status match?

 

[SYD]

Status match?

Pretty rare for QF (also requires existing status elsewhere) but definitely can be gifted by a high flying benefactor!

 

[aidan059]

Pretty rare for QF (also requires existing status elsewhere) but definitely can be gifted by a high flying benefactor!

gold accelerator corporate deal

 

[SYD]

gold accelerator corporate deal

Ah, a Corporate benefactor! Nice.

 

[bussyboy]

Any July year expiry pc+ members get their status credit roll-over yet??

Yes, my rollover arrived on the 2nd of August

Oh wow, mine very late then, might have to call up

Sorted next day once i made the call, too easy... feeling well and truely on track now for Gold this coming year

 

[Fausaken]

I just hit points club 2 days ago, how long until I see benefits like the wine and hotel vouchers? Also waiting on the lounge invitations but the website says up to 14 days for them, is it the same for the other benefits?

 

[SYD]

I just hit points club 2 days ago, how long until I see benefits like the wine and hotel vouchers? Also waiting on the lounge invitations but the website says up to 14 days for them, is it the same for the other benefits?

Is it your first time or have you retained PC for a 2nd or 3rd year?

First time it should be a few days. Keep an eye out for the lounge invites appearing in your account.

2nd year and beyond the next round of benefits start to land a few days after your QFF anniversary date.

 

[Cbl25]

I just hit points club 2 days ago, how long until I see benefits like the wine and hotel vouchers?

I got my hotel voucher a few days after hitting it. You just reminded me that I still haven't got the wine voucher though . Does that usually come via email similar to the hotel voucher?

Edit: I've logged in online and I can see the voucher. Doesn't look like they email you about it?

 

[SYD]

I got my hotel voucher a few days after hitting it. You just reminded me that I still haven't got the wine voucher though . Does that usually come via email similar to the hotel voucher?

I received an email the other day (about 1 wk after my QFF anniversary rollover) with both hotel and wine vouchers. They’re now appearing on my PC dashboard (online). The lounge passes arrived within days of member year ticking over.

I requalified PC about 6 mths ago.

 

[mitti]

Has anyone had recent experience with PC status credits being credited for QF flights but booked through a partner airline? I flew MEL-SYD J last night on QF after having booked on Asia Miles, but the points haven't credited yet. I made sure to add my QFF to the booking, just can't remember if they should come through instantly like regular status credits or there is a delay with PC. Or, alternatively, if they have clamped down on bookings through alternate sources??

 

[levelnine]

Or, alternatively, if they have clamped down on bookings through alternate sources??

I've had no problem getting status credits as well as double status credits from QF award flights booked using BA Avios. Instant credit of initial status credits and credit of double status credits 1-2 days later.

 

[XPOSE]

I reached points club a couple of weeks ago my membership year is 1 October 2022 - 30 September 2023. Does this mean the passes will be issued after September 30?

 

[SYD]

I reached points club a couple of weeks ago my membership year is 1 October 2022 - 30 September 2023. Does this mean the passes will be issued after September 30?

First time PC or requalified? If 1st, you should have them by now or very soon. If requalified, then yes after 30 Sep.

 

[XPOSE]

First time PC or requalified? If 1st, you should have them by now or very soon. If requalified, then yes after 30 Sep.

Requalification - Thanks for the info.

 

[exLXCXFF]

Has anyone had recent experience with PC status credits being credited for QF flights but booked through a partner airline? I flew MEL-SYD J last night on QF after having booked on Asia Miles, but the points haven't credited yet. I made sure to add my QFF to the booking, just can't remember if they should come through instantly like regular status credits or there is a delay with PC. Or, alternatively, if they have clamped down on bookings through alternate sources??

My PC+ ones WLG - SYD return on QF metal booked via AM/MP came through instantly. I hope we did not give them ideas to improve their algorithms by talking about it here

 

[kpro]

I've now contacted the call centre to try and get this resolved.

• The lady had a look at my account and told me that she could see I attained Points Club on specific year. She could see that I retained Points Club for every year following that.
• However, unfortunately the system is showing that I didn't earn enough Status Credits (sic) to retain Points Club for 2023-2024.
• She then told me she was unable to manually check my "Status Credits" earnt in 2022-2023 and that I'd have to email in any evidence. I expressed my disappointment in their system and their support process for this issue.
• I emailed the screenshots, but within 20 mins she called me back, told me she was able to find over 150,000 "Status Credits" from 2022-2023 and that she'd be escalating it to another team.

I'm now waiting for a further call back.

Update. Still no resolution. I'm thinking the only way to get real traction on this might be to send an email to some executive contacts?

Since my original call early August, I've called back weekly for a total of 3 follow-ups, and spoke to a supervisor during the last call. The issue is still unresolved and is seemingly awaiting someone from their back-end team to action.

Call #1 - As per quoted above

Call #2 - 10 August

• Was advised that the matter is already with the back-end team, but 'rest assured' the issue will be resolved soon and someone will call me back.

Call #3 - 17 August

• Advised by call center staff that there was no update, and the back-end team have yet to respond to the ticket as they are busy. However, they have already followed up with them, and they will do it again.
• Was told that no escalation path or direct communication method exists with this back-end team and therefore nothing further could be done to expedite resolution.
• Upon indicating my disappointment and request for a supervisor, was told that one would call me back within 24 - 48 hours.
  • No call from supervisor.

Call #4 - 25 August

• Call center staff continue to advise that there is no update, and there is nothing they can do to escalate the matter.
• Asked what happened to the call back from the supervisor. Was then put on hold for 15 mins and transferred to a supervisor.
• Supervisor understood concerns that a month is too long to resolve the matter given I am not receiving the benefits during this period and the resolution is seemingly straightforward.
• Supervisor promised to escalate the matter, and to give her until Monday (28th August) morning to resolve it. Advised she would call me back on Monday morning around 11am.
  • No call back from supervisor.
  • Account is still showing that I do not have Points Club.

 

[Port Power]

Update. Still no resolution. I'm thinking the only way to get real traction on this might be to send an email to some executive contacts?

Since my original call early August, I've called back weekly for a total of 3 follow-ups, and spoke to a supervisor during the last call. The issue is still unresolved and is seemingly awaiting someone from their back-end team to action.

Call #1 - As per quoted above

Call #2 - 10 August

• Was advised that the matter is already with the back-end team, but 'rest assured' the issue will be resolved soon and someone will call me back.

Call #3 - 17 August

• Advised by call center staff that there was no update, and the back-end team have yet to respond to the ticket as they are busy. However, they have already followed up with them, and they will do it again.
• Was told that no escalation path or direct communication method exists with this back-end team and therefore nothing further could be done to expedite resolution.
• Upon indicating my disappointment and request for a supervisor, was told that one would call me back within 24 - 48 hours.
  • No call from supervisor.

Call #4 - 25 August

• Call center staff continue to advise that there is no update, and there is nothing they can do to escalate the matter.
• Asked what happened to the call back from the supervisor. Was then put on hold for 15 mins and transferred to a supervisor.
• Supervisor understood concerns that a month is too long to resolve the matter given I am not receiving the benefits during this period and the resolution is seemingly straightforward.
• Supervisor promised to escalate the matter, and to give her until Monday (28th August) morning to resolve it. Advised she would call me back on Monday morning around 11am.
  • No call back from supervisor.
  • Account is still showing that I do not have Points Club.

It took me until June 27th to resolve for me, three months after I first emailed QF. (Feb 28th anniversary.). So good luck! Just keep emailing until it is resolved. NB. I am still battling to have reward flight SCs applied.

Next year I am going to take a screen shot of my points and status credit just before the end of Feb.

 

[kpro]

It took me until June 27th to resolve for me, three months after I first emailed QF. (Feb 28th anniversary.). So good luck! Just keep emailing until it is resolved. NB. I am still battling to have reward flight SCs applied.

Next year I am going to take a screen shot of my points and status credit just before the end of Feb.

Three months is beyond ridiculous IMO, especially for a high value customer.

I have a screenshot showing I retained PC too, this was already provided to the team.

 

[chaosboi]

Just hit points club, do you get status credits for classic reward flights booked on Jetstar?

 

[sudoer]

Just hit points club, do you get status credits for classic reward flights booked on Jetstar?

No.

Classic Flight Reward tables | Qantas Frequent Flyer

See how many Status Credits you’ll earn on Qantas marketed Classic Flight Rewards as a member of Points Club or Points Club Plus.

www.qantas.com

Status Credits will only be earned on Classic Flight Rewards if the flight is marketed or ticketed as ‘QF’, if the member is a Points Club or Points Club Plus member at the time of flying, and if the member’s Qantas Frequent Flyer number is added to the booking.

JQ awards are booked under the JQ flight number.