Qantas Points Expiry - Warning!

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We recently changed work buildings and everyone now has a smaller office (but with much better city views). When cleaning out my old office, any file etc I had not used for 18 months was binned (key stuff is stored electronically anyway), as they were no longer important or needed by me.
I guess QFF points can be like my old files: if you have not used / added to them in the last 18 months, they are not important to, or needed by, the QFF member.
 
Seems like I need to use the words "humble" and "pie"! I checked my deleted emails and yes, Qantas do give a warning amongst the info on points balance. However, the reason I looked at my account was that I had made a note in my diary to check around this time as I believed they were due to expire in 3 months, but there is no way of checking due to the fact that Qantas don't let you view the past 18 months even though that is their specified cut-off point. Why is this so?? As I have a hearing impairment it is very difficult to take up the issue on the phone. I await their email reply about the 18 month viewing issue, and have to kiss goodbye to my lost points.
 
Why do points have to expire in the 1st place???? You earnt them you keep them.
Because Qantas FF would rather not to have to continue to account for them as a liability.

Their program, their rules.
 
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I'm your email, have you asked to be given a points re-instatement challenge. Whilst not officially recorded in the T&C's, it seems as if QFF are using this more often as of late.
 
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I guess QFF points can be like my old files: if you have not used / added to them in the last 18 months, they are not important to, or needed by, the QFF member.

Rather like those CBA shares you bought 2 years ago with granny's bequest and hasn't done anything with since. ;)

.... and don't invoke the 18 month rule with your tax records :cool:
 
I've said it numerous times before, giving your login details to a third-party website is incredibly risky.
There is risk in everything.

However the login/security processes available for awardwallet are well over the norm.
 
I've said it numerous times before, giving your login details to a third-party website is incredibly risky.

Not had an issue and award wallet has some pretty good security on it..
 
I have just gone back and checked my monthly statements, because like others here I don't read them very closely. I can't see any reference in my statement to expiry of points. Can someone please point out to the impaired reader (me) where this is located in the email??
 
I wonder what the volume is of members with expiring points coming up ? Fairly small I would imagine and so it would be a good marketing exercise for Qantas to try and re-engage with people who haven't had any activity for 18 months. I regularly get wine vouchers like "we haven't heard from you for a while, here's $50 to spend". Come on Qantas, get on the front foot and win back a few customers with a simple email.
 
I wonder what the volume is of members with expiring points coming up ? Fairly small I would imagine and so it would be a good marketing exercise for Qantas to try and re-engage with people who haven't had any activity for 18 months. I regularly get wine vouchers like "we haven't heard from you for a while, here's $50 to spend". Come on Qantas, get on the front foot and win back a few customers with a simple email.

Your shopping history is everywhere, and almost every major corporation you deal with is selling your data, right now, today.

For example, Qantas and Woolworths do data sharing. They both know where you live, and using service station transaction data they can paint a map of your human foraging behavior (where you work, places you visit on weekends, the most common routes you take etc..) Qantas then looks at businesses along these paths and targets them to become partners, who will buy QF points and give to you as an inducement for your business.

That $50 voucher isn't luck. It's the result of a lot of (automated) calculations which understand who you are, what you do and how likely you are to change your behavior based on the right message at the right time.
You emotionally accept the voucher because it makes sense given where you've shopped and how you spend your money. It feels like a value-add to your everyday life.

Woolworths announced last week that they would be making customer data available to suppliers.

The only way Qantas will stop points expiry is if:
- Velocity makes the first move. It's logical to raise/lower the bar in line with the direct competition.
- QF loyalty finishes building out their 360-degree view of a customer. This will help them complete the puzzle on how many points you have with competitors, with banks, how much you fly competing airlines, and your potential future value to the program. Velocity are light years ahead in this area.
- Accounting standards are changed, or governments regulate virtual currency to -noexpire (similar to some North American states who are making it illegal for points to expire).
- QF discover an even larger revenue stream to leverage from expired points. For example, enabling you to re-purchase expired points, which would provide double the revenue impact of the points and re-engage the member, all while passing it off as a true benefit to the program and it's members.
 
I have just gone back and checked my monthly statements, because like others here I don't read them very closely. I can't see any reference in my statement to expiry of points. Can someone please point out to the impaired reader (me) where this is located in the email??

When was your last earn?
 
Not had an issue and award wallet has some pretty good security on it..

The one billion yahoo users whose login details were stolen had not had an issue right up until.. their login details were stolen.

There is risk in everything.

However the login/security processes available for awardwallet are well over the norm.

The login/security processes are irrelevant. You have no way of knowing how secure their system is.
 
FF Points expiring will always be an issue that will catch many "infrequents" unawares.

Reason being is that as they are infrequent, that they will also not monitor things regularly. So QFF emails etc will go unread. Even if they did read that points will expire in 18 months, if they have had no activity it will probably slip their minds.

Should points expire? Well from a business balance sheet reason yes points should not remain a liability "forever". When should they expire? Personally I think 18 months is to quick. 3 years is probably reasonable.
 
I get a bit be-willed how people can let their points expire, there are just so many simple ways to keep your account active without flying. Simple examples include:


  • QFF points earning credit cards every major bank has at least 1 so to many of the second tier banks once they are linked the points come across monthly and some of these cards have very low annual fees, or can be combined with a mortgage with no fees.
  • Use your Woolies rewards card, yes the earn rate is not that flash but with a transfer each quarter this also keeps the QFF account active.
  • Ebay shopping/ purchases
  • there any many other option just look at the Qantas website.

I totally agree with Dr Ralph and as Straitman stated they are a form of currency and you need to be responsible to manage them yourself.

I'm unsure what "be-willed" means, but I do concur with your simple solution to the problem. It strikes me that when someone posts a comment like the OP above, you have to wonder how much attention they pay to AFF quite apart from keeping an eye on their QFF account.
 
I'm unsure what "be-willed" means, but I do concur with your simple solution to the problem. It strikes me that when someone posts a comment like the OP above, you have to wonder how much attention they pay to AFF quite apart from keeping an eye on their QFF account.
Some people get caught even though they post fairly frequently.
 
The login/security processes are irrelevant. You have no way of knowing how secure their system is.
You take your risks ... I have done a risk analysis based on my needs and am comfortable in my use of this service.
 
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