Qantas Premier Platinum limited benefit for Darwinites

[rigram]

One of the "benefits" of the Qantas Premier Platinum Mastercard is the 20% discount (for 2 people) once a year. Currently QF have a sale on Business Class Fares ex Darwin that work out to be cheaper than FLEX economy... HOWEVER this is not bookable on many of the flights ex Darwin - as they are Qantaslink branded Alliance flights.

Spoke with the Concierge team to make a booking and they advised the planes are Alliance and not eligible for the benefit - Only Qantas & Qantaslink are. I informed her that the planes are Branded Qantaslink - but there was no movement her end to offer the published benefit.

As most of the flights out of Darwin now are Qantaslink/Alliance E190's this isn't good news. All other promotions work just fine with these flights - ie: DSC.

 

[TheInsider]

I think who ever you spoke to just doesn't have a clue.
The operating airline is Qantas. Wetlease requirements really mean nothing in this respect, and it's not a codeshare.
Call and see if you get someone else.

 

[rigram]

I think who ever you spoke to just doesn't have a clue.
The operating airline is Qantas. Wetlease requirements really mean nothing in this respect, and it's not a codeshare.
Call and see if you get someone else.

I agree - but the agent, couldn't proceed - she said "I tried to make the booking for you" but she couldn't proceed - Qantas Money has different system for making bookings..??
I lodged a complaint - but nothing heard...

 

[TheInsider]

I agree - but the agent, couldn't proceed - she said "I tried to make the booking for you" but she couldn't proceed - Qantas Money has different system for making bookings..??
I lodged a complaint - but nothing heard...

Qantas money wouldn't be Qantas for the booking AFAIK - I'm sure they would use some kind of travel agent. Could possibly be wrong though.

 

[rigram]

Qantas money wouldn't be Qantas for the booking AFAIK - I'm sure they would use some kind of travel agent. Could possibly be wrong though.

It would appear so - there aren't restrictions on Qantas - I look forward to hearing what happens from "complaint" I lodged...

 

[encryptededdy]

I know the Titanium card is switching to a self booking web portal later this year, is this the case for the Platinum too? Maybe you can try with the portal once it's out instead of relying on the call centre.