- Joined
- Feb 20, 2009
- Posts
- 345
Felicity for 300 & Essence for 50 today. Both very easy but had to think a little in Felicity.
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Project Early was all about milk products, consumption and new product ideas. Took way longer than 20 mins...plus I timed out and haven't got my points.
I received an email for Project Early survey this morning and along with others, attempted to complete them this morning.
Project Early was the last one I attempted. As this survey took much longer to complete than advised and anticipated, I had to stop completion mid way (and left it open). When I went back into the survey to finish (after a break due to a client meeting), I finished the questions and then sent the completed survey.
{redacted screenshot}
Now I can’t resume (as my Account page is telling me I must), as I have finished the survey and receive the following page (correctly):
{redacted screenshot}
Can you please advise whether this can be fixed and he points awarded for successful completion.
Red Planet Team said:Thanks for your patience while we have been looking into the technical issue you recently experienced on the Project Early .
We're sorry for the frustration and inconvenience this has caused and will be crediting your account with the 250 Qantas Points you would have received for completing the survey. This will appear as a 'Special Credit' in your Survey History table.
Please allow up to 10 business days for this to be reflected in your account.
If you have any questions, please don't hesitate to get in touch with us.
Kind regards,
The Red Planet Team
I had issues with this survey and fired off this email:
I got a reply this morning:
Wow, great service. Will wait patiently...
Me too. I've been waiting about a week nowNo points have come across for the last week ? I have pretty much had a survey every second day.
Anybody else had this issue?
Thanks