Qantas Revenue booking cancellations (under covid19)

[Danger]

Four months now for me, also.

 

[Mattg]

As a data point, I just called Qantas to enquire about a refund for a revenue booking that I had already requested more than two months ago.

The call centre rep told me that because the refund was requested more than 8 weeks ago, he was now able to request the refund be processed immediately, which he did. I'm told the money should now be returned to my credit card within the next few days.

So, if you've been waiting more than 8 weeks, I would suggest calling Qantas!

 

[Port Power]

As a data point, I just called Qantas to enquire about a refund for a revenue booking that I had already requested more than two months ago.

The call centre rep told me that because the refund was requested more than 8 weeks ago, he was now able to request the refund be processed immediately, which he did. I'm told the money should now be returned to my credit card within the next few days.

So, if you've been waiting more than 8 weeks, I would suggest calling Qantas!

Thank you. I am on the phone right now........

 

[Lynda2475]

Due to today's sudden Qld border closer, killing my trip to FNQ next week, I just called Qantas and amazingly got a lovely lady based in Hobart call centre who answered straight away (a first for me!) and we had lovely chat commiserating about cancelled plans. I now have yet another QF flight credit (good to dec 2021) to be used who knows when. Funny thing is QF cancelled my DSC flights (SYD-ADL and ADL-SYD in April), turned into credit voucher, which I redeemed for this latest cancellation (SYD-CNS and CNS-SYD) and now its a credit voucher again - probably no chance of the DSC when I eventually fly.

Also a win with non refundable hotel booked through Qantas hotel for the same trip being issued as a hotel voucher (for any hotel) instead.

 

[Lat34]

Refund for paid QF codeshare on EK after Qantas advised flight cancelled:
27/03 Qantas email "we've had to make some changes to your flight ... on 26 May 2020. We're sorting everything out for you..."
14/04 Qantas email advising Qantas has cancelled the flight, with Flight Credit automatically created; requested refund thought Manage My Booking (amount shown is ticket value, less card processing fee)
05/05 during above call to QF premium line received confirmation flight is cancelled and in the refund queue
08/05 Qantas email advising refund processed back to same form of payment
09/05 ticket charges EXCLUDING card fee show on Amex online
17/05 follow-up email sent to SHRQETREFUNDS asking whether card fee should have also been refunded

Way back on 17 May I sent a follow-up email to SHRQETREFUNDS asking whether the credit card fee on QF-cancelled revenue ticket should have been refunded.
Raised the CC fee refund during a follow-up call to the premium line on 16 June for another matter and was transferred to the Refund Team who told me the credit would be actioned.
Called the Premium line again on 1 & 7 July but eventually hung up after 20 minutes both times as I needed to do other things.
This email arrived on 30 July and refund has been received:

Hi Lat34,

Thanks for your patience.

I have now refunded the credit card fee, total AUD18.30.

I apologise for the oversight.

Please allow up to 7 days for the funds to become available.

Kind Regards,
Damien
Qantas Ticketing

 

[bPeteb]

After just under 10 weeks the refund for my J flight to South Africa landed back on my Amex on Friday night. Two transactions - base charge and card fees

 

[mrsterryn]

With the refunds was an email sent advising the refund on its way or did the funds just appear on the credit card ?

 

[JohnM]

With the refunds was an email sent advising the refund on its way or did the funds just appear on the credit card ?

I made two cancellations last week and the money just appeared with no email notification - within 24-48h.

 

[bPeteb]

With the refunds was an email sent advising the refund on its way or did the funds just appear on the credit card ?

Yes, I received the email earlier in the week

 

[mrsterryn]

Next question
When do you think Qantas will do their next lot of international cancellations ?
Have a booking mid Nov

 

[maroonone]

My 18 Jul international flight was cancelled 10 Jun, still awaiting refund. I expect my late Nove won,t be cancelled until mid to late October I can still do seat selection but the flight isn’t for sale nor has it been for about two months.

 

[MEL_Traveller]

i wonder if the reason for the excessive delays in refunds is because they have to get someone to manually carve out the credit card fee (for QF's benefit to keep)?

Otherwise it should be as simple as hitting 'cancel/refund'... for the full amount. Mucking around to keep the 1% could be causing these problems

 

[I love to travel]

Any recent experience using the special email address upthread? Flights cancelled 8 weeks ago emailed yesterday but no reply which was not my previous experience with the address.

 

[DC3]

... When do you think Qantas will do their next lot of international cancellations ?
Have a booking mid Nov

When I spoke to the Call Centre some weeks back, I was advised that bookings up until the end of October were progressively being cancelled, rolling through July, August, September and then October, in that order.

I would expect that they should get to you after that.

Edited

 

[Jean Prouvaire]

Any recent experience using the special email address upthread?

When I emailed the magic address (a couple of months ago?) to follow up on an overdue refund request there was no reply. Had better success ringing the call centre a few weeks later.

 

[Rich]

I cancelled a reward booking in late April. The points were returned immediately. I was later told 10 weeks for the money and I let it slide to 15 weeks, before disputing the credit card transaction with my bank. Lo and behold, QANTAS call the next day to check the booking number and after another day the money had been refunded.

 

[Blackadder]

Hi all just a question regarding a self cancellation, and associated voucher.
I cancelled a booking in March, flying in July LAX-BNE-SYD-LAX , a sale fare in whY around $1100 , now I went to look at my voucher value today , and it is just over $240 in value. Before I try and sort through it with QF , can anyone offer a possible explanation on how I've lost around $900 off the original voucher?

 

[mrsterryn]

@Blackadder sorry no idea however I was wondering how do you view the voucher value ?

 

[astrosly]

Hi all just a question regarding a self cancellation, and associated voucher.
I cancelled a booking in March, flying in July LAX-BNE-SYD-LAX , a sale fare in whY around $1100 , now I went to look at my voucher value today , and it is just over $240 in value. Before I try and sort through it with QF , can anyone offer a possible explanation on how I've lost around $900 off the original voucher?

If you self cancelled the booking then cancellation fees would apply. How much was the cancellation fee on your booking? About US$600? The voucher value may be the fare amount less the cancellation fee applicable to your original booking.

 

[MEL_Traveller]

If you self cancelled the booking then cancellation fees would apply. How much was the cancellation fee on your booking? About US$600? The voucher value may be the fare amount less the cancellation fee applicable to your original booking.

I just checked the original announcement, the free cancellation was to be done by 31 March, for flights up to 31 May. So if a flight in July was cancelled in March it might have been outside the window. I suspect, given the ACCC comments, that the OP might be able to rectify the issue.