Qantas ruined our rewards booking 2 weeks before flying

[DrGear]

I know the issue has been 'fixed' to some degree ...

But I had a similar low level issue, with changing the NAME on a J ticket from Sydney to Brisbane.

I had much the same 'run-around' with Call Centres.

My delay in getting the job done, was because I didn't have anymore QFF Points sitting in my account, to pay the 'change fees'.

When I had 14,000 points transferred into my account, they were 'taken' within a day or so ( 9,000 + 5,000 ).

I wonder if this scenario had any bearing on the original poster's situation ?

Shouldn't have as I still had like, 100K points in my account when I did the original change and by the time this leg of the saga began I had like 45K left.

 

[Rick93]

Shouldn't have as I still had like, 100K points in my account when I did the original change and by the time this leg of the saga began I had like 45K left.

Out of curiosty ...

How many points did they deduct for 'fees' ??

 

[DrGear]

Out of curiosty ...

How many points did they deduct for 'fees' ??

Still haven’t received my points back yet that are due. Apparently it was supposed to be a 5000 point fee for the cancellation of that flight.

 

[Rick93]

Plus, you'll pay for the use of their 'phone customer service' ... which is 5,000 points.
I got charged 9,000 points for a 'change of name', plus 5,000 points for doing it over the phone.
( it could have been the other way round ? )

 

[elanshin]

Plus, you'll pay for the use of their 'phone customer service' ... which is 5,000 points.
I got charged 9,000 points for a 'change of name', plus 5,000 points for doing it over the phone.
( it could have been the other way round ? )

phone fees you can regularly get waived if it's stuff you cant do online. theres very little resistance on that one.

 

[Rick93]

phone fees you can regularly get waived if it's stuff you cant do online. theres very little resistance on that one.

In my case, I couldn't change passenger name online.

 

[dajop]

Of course there should be negative change fees when QF have messed up, as the case is with the OP. Change fee's shouldn't even form part of the equation.

 

[Seat0B]

In my case, I couldn't change passenger name online.

So if it is a recent event, engage with them and ask for the "telephone help fee" to be waived. If you could be bothered, that is....

 

[Seat0B]

Typical of course.

It's like that song says

"Some crews will. Some crews won't.
Some crews need a bit o' prompting, and some crews don't
Well, I know I've got the drink but I don't know why
Some say they will and some crews hide."

Did you mean to put this piece of hilarity into the pre-departure drinks thread, @RichardMEL??

 

[RichardMEL]

Did you mean to put this piece of hilarity into the pre-departure drinks thread, @RichardMEL??

Yeah. My bad. Dunno what happened there. Fixed