My question is “Why is Qantas on the nose these days”?
Answer to that is relatively straightforward:
- Declining quality in food & drink, both in the lounge and on board (look at complaints about declining quality of First lounges, terrible NP salads on board, etc)
- Increasingly variable service (sometimes good, sometimes indifferent, sometimes terrible)
- 'Enhancements' of the QFF program (simpler & fairer, recent devaluation, etc)
- Increasingly ludicrous spin from the CEO that is ever more disconnected from reality (see the thread of the Qantas advantage in First)
- Longer and longer waits on the phone with fewer and fewer competent staff available
- Inability to enforce their own rules (eg denying people access to lounges contrary to oneworld rules)
- General tight fistedness (eg incredibly stingy 'compensation' for involuntary downgrades)
- Far superior options (especially internationally) for the same or less cost