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- Mar 5, 2019
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Agreed. However, in the example of someone flying the golden triangle for work, they not be able to take the cancellation ... they'd have to be in that city, that day, to do that work ... so they'd have to suck it up and fly on the next service (or an earlier service) ... they may choose another airline to fly, but quite frankly, it is easier to just move the meetings or appointments .. this is my personal view though.Cancelled flight also means a full refund if you want it
We'd also have to take into account those that might not have the financial flexibility to book a last minute ticket on the competition because the airline they were booked in originally, cancelled on them ... If it was work travel, I'd leave my work travel team to deal with the cancellation, but, imagine those that are on personal/leisure travel, with other things (tours, accommodation, transfers etc) booked and paid for, they might not have the funds to cover a *new* (and expensive as it is booked on the day of travel) booking ...
On top of all that (regardless of work/leisure travel), the stress that is added to the pax ... For instance, my VA out of CBR last night was delayed by 45 mins. 15 mins into the delay, I started looking other options, as it was work travel. But there were quite a few folks with families, kids, elderly pax who simply won't be able to whip out the company card and pay for an expensive alternative. Luckily VA was able to fix the issue and we were on our way shortly after.
All above are personal views/experiences.