Qantas Cabin Baggage Survey Results Email

kpro

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In regards to the somewhat new hand luggage piece and weight enforcement, there was a survey I received a couple of months back asking for my thoughts. I think I indicated I wasn't too happy with the not very consistent enforcement of rules around weight of bags, and that checked in baggage needed a guaranteed arrival time at the belt in order for me to use it more.

Today I received the following summary response.

Thank you for recently completing the Qantas Cabin Baggage survey.

We’d like to share back some of the findings that you told us:

  • The majority of our customers want to travel with cabin baggage
  • Customers would like to see more enforcement of the policy to help make the boarding process faster and to help get you away on time
  • We also heard that improvements could be made on our speed of bags to belt once you have arrived - restoring trust in this system will help to encourage checking in your bags
  • The 1 up, 1 down signage and process at the airports is seen as a positive step in helping improve your experience, with the signage sending a clear and easy to understand message
  • Lastly, providing free check-in of bags at the gate for those that don't fit in the cabin is seen as helpful
We thank you for taking the time to provide us with this feedback, it is extremely valuable in helping us improve experiences for our customers.
 
Ummmm, prob dumb question... what is this:
The 1 up, 1 down signage and process at the airports is seen as a positive step in helping improve your experience, with the signage sending a clear and easy to understand message
 
Ummmm, prob dumb question... what is this:
The 1 up, 1 down signage and process at the airports is seen as a positive step in helping improve your experience, with the signage sending a clear and easy to understand message
Do you mean their instructions to put one carry-on bag above in the overhead locker and one under the seat in front of you?
 
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