Qantas to Remove Domestic Boarding Pass Printing from Kiosks

[willclan]

I get frustrated by the Qantas App, sometimes it works and other times it is useless. My trips appear one day, and the next time I look they are missing. There is no reliability with it, so if my trip is missing how am I meant to get a boarding pass?
I really wish Alan Joyce would fix all the tech issues that seem to plague Qantas and improve the customer experience for all, it only makes me look elsewhere for air travel.

 

[Batterytraveller]

I’ve been watching this thread with interest. I always prefer a mobile pass, but totally understand why people would want a paper one.

One of the things that is deeply frustrating is that the way the Qantas mobile BP system is implemented is deeply flawed and very frustrating.

I moved to australia 10 years ago, but before then I was in the US and a loyal delta flyer. Even back then one of the things that kept me loyal to delta was the quality of the app. In 2011 or so they implemented apple wallet BPs and it was great. What happens is the BP appears as a persistent notification on the Lock Screen, based on time and/or location. It pops up a few hours before the flight or as you approach the airport. Get to the connecting point and the next BP pops up.

the important point is you don’t have to unlock the phone to show your BP, and it’s very easy to do one handed.

(I sent this as a feature request to Qantas not long after starting to be an FF here, and it appears to have been handled with all the due consideration Qantas IT give to everything else)

 

[jpp42]

the important point is you don’t have to unlock the phone to show your BP, and it’s very easy to do one handed.

You can turn this on on a per-BP basis on iPhone by going into the pass's details/settings and choosing "Suggest on Lock Screen" . I think the only difference is that Delta and other airlines turn this on by default, whereas it's off for Qantas. Note: the phone will only suggest it within a certain time range of the departure.

Also, not to beat a dead horse here, but this works fine for Jetstar mobile boarding passes, the "Suggest on Lock Screen" option is enabled by default, and worked fine on a recent Jetstar flight for me.

 

[Batterytraveller]

You can turn this on on a per-BP basis on iPhone by going into the pass's details/settings and choosing "Suggest on Lock Screen" . I think the only difference is that Delta and other airlines turn this on by default, whereas it's off for Qantas. Note: the phone will only suggest it within a certain time range of the departure

I just went hunting for this setting. Couldn’t find it for my Qantas no for today. Could find it for a 2 year old BA BP.

 

[jpp42]

I just went hunting for this setting. Couldn’t find it for my Qantas no for today. Could find it for a 2 year old BA BP.

Interesting, this used to work. Seems like the ever-present work experience kids at Qantas IT have managed to block that feature in their configuration of the mobile BP's...

 

[Moopere]

I don't need stress and confusion when I've travelling, particularly not for leisure. 10 Years ago (was it really that long?) when QF first introduced the kiosks I stopped flying with them when there was a viable alternative. I ended up doing no more than perhaps half a dozen flights during that whole period with QF.

VA didn't introduce theirs until quite a bit later and by then I was Plat with VA and used their business checkin which was always staffed.

The amount of milling about, confused looking faces and general unhappiness I see going on with these kiosks is just laughable. A classic case of pushing frustration and confusion back onto customers without a care - a monopoly thought process by the way.

I don't travel to the USA so can't comment, but everywhere else I travel the checkins are staffed in the traditional way and life moves forward in a predicable and more or less fuss free fashion.

So now that QFF is proposing to make their horrible machines even less user friendly than before (!!!) I honestly couldn't care less. Take them away altogether and see if I care (lol).

 

[Lynda2475]

I don't travel to the USA so can't comment, but everywhere else I travel the checkins are staffed in the traditional way and life moves forward in a predicable and more or less fuss free fashion.

I've had to use self check in kiosks when flying BAi from LHR, QFi from SIN, Domestically with AA & Delta in US - its not that unusual. I dont mind self check in via kiosk, especially when my preferred seats are all sorted.

So I was at an event yesterday and the guy I was sitting next too works part time for QF at SYD T3 (one of the roving CSAs that helps people trouble shoot self check in etc). He said the initial 1/3 of self check-ins will be modified to do bag tags only by the end of this year, but the other 2/3 are at least 2 years away from disappearing and that they are getting new ipads to help customers check-in who have failed to do so online ahead of arriving at the airport.

 

[PumaPilot]

How to alienate your elderly Pax, BAD move Qantas, very bad move.

I'm a Plat FF and I HATE with every fibre in my body this poxy self checkin modules then the baggage drop off things. Please please go back to the normal work

9 times out of 10, I arrive at the kiosk to checkin and find that 1) Its offline, 2) it crashes when I use it, 3) I can't find a staff member to help me when it does crash as they are all busy fixing crashed kiosks

 

[TheInsider]

I don't need stress and confusion when I've travelling, particularly not for leisure. 10 Years ago (was it really that long?)

Actually more than 10.

 

[JohnK]

Sounds like Ryanair....

 

[PumaPilot]

I've flown RyanAir several times and Q isn't far behind them on a few items

 

[RichardMEL]

Kiosk check in in the US is very common but they still provide BP's and other services one would expect. Of course there is a bit of a difference to Oz domestic travel in that to get through TSA one needs to show a BP and ID, now sure, that BP can be on a mobile device if it scans at the TSA checkpoint that's fine, but otherwise you absolutely require a BP of some sort to get through security, unlike in Oz where there is no checking.. so I think it's a slightly different thing.

Plus at major hubs where Kiosks are mainly sed (vs smaller staffed outstations in my experience) there's usually a staff member or two at the kiosk/bag drop desk roving and they can/do do the bag tag part and generally assist. It's kind of what QF aims to do but better organised in my experience anyway.

 

[RooFlyer]

I'm a Plat FF and I HATE with every fibre in my body this poxy self checkin modules then the baggage drop off things. Please please go back to the normal work

Fly out of Hobart - adequate # of check-in agents, no 'bag drop' mchines. I think there my be kiosks now, but never used 'em.

 

[PumaPilot]

Broome still has the old style checkin, staff there to help but THE WORST Q lounge

 

[Must...Fly!]

Fly out of Hobart - adequate # of check-in agents, no 'bag drop' mchines. I think there my be kiosks now, but never used 'em.

There are kiosks at HBA

Post automatically merged: May 6, 2022

Broome still has the old style checkin, staff there to help but THE WORST Q lounge

Never been but hard to imagine it's much worse than Hobart...

 

[Port Power]

There are kiosks at HBA

Post automatically merged: May 6, 2022

Never been but hard to imagine it's much worse than Hobart...

It is not worse than HBA! Unmanned, but I thought it pleasant. And spacious. Come on, it’s Broome! Drinks in the unlocked fridge with a sign like, “Bar not open until 12:00pm”.

Juices and soft drinks through the left door of same fridge. Evidently a security camera to keep us honest. Otherwise a kettle and a Nespresso machine, and milk in a smaller fridge under the bench. Snacks but no hot food. At least the space has a/c, comfy seats, toilets and WiFi.

 

[Port Power]

Broome still has the old style checkin, staff there to help but THE WORST Q lounge

See above. I have not discovered how to use two quotes.

 

[justinbrett]

Broome still has the old style checkin, staff there to help but THE WORST Q lounge

Is it actually marketed as a Qantas Club?

Back in the day these used to be known as Qantaslink Regional Lounges.

The one in Rockhampton was a living room with a bar fridge.

 

[RooFlyer]

Juices and soft drinks through the left door of same fridge. Evidently a security camera to keep us honest. Otherwise a kettle and a Nespresso machine, and milk in a smaller fridge under the bench. Snacks but no hot food. At least the space has a/c, comfy seats, toilets and WiFi.

Well!! HBA has - get this - a sandwich maker! Unveiled with some QF fanfare in February 2016. But I am happy for HBA to take the honours as the worst QP in the country.

 

[Must...Fly!]

Well!! HBA has - get this - a sandwich maker! Unveiled with some QF fanfare in February 2016. But I am happy for HBA to take the honours as the worst QP in the country.

The urine soaked floor in the gents toilets is not a sight nor smell I will soon forget. I don't think it was any particular patrons fault either, the thing was leaking like...well, yeah. It was leaking.

But thankfully we have app boarding passes! Complete with advice from the lounge dragon as she was announcing boarding to check that your app boarding pass will load and if not, go see her so she can print one out...