Hi all,
Applying for a Vaccinated Travel Pass (VTP) for entry from Australia to Singapore via the Vaccinated Travel Lane (VTL) is relatively straightforward if all goes well with the SafeTravel webform (
Safetravel Portal).
Here's a bit more insight into what happens if you are unable to successfully complete the webform, which I expect 99% of the time is associated with you not being able to successfully upload your International Vaccine Certificate QR code via the webform.
Applying for a VTP is designed to be a fully automated process, whereby upon successful completion of the webform, you are immediately issued a VTP. In my case, when I tried to attach the QR code (I tried both attaching the entire International COVID-19 Vaccination Certificate PDF file generated by the Medicare app as well as cropping the QR code itself as a PNG file and uploading that separately), I received a "Vaccination certificate is not issued in the VTL country/region you are departing from" warning, and was not able to submit the webform successfully.
There is a SafeTravel Enquiry Form (
SafeTravel Enquiry Form) which can be filled out in the event that you encounter problems with the VTP application portal. If you encounter any issues with applying for your VTP, use this form and be sure to attach your International COVID-19 Vaccination Certificate. I used the Enquiry Category of "Technical Issues relating to Safe Travel online application" and Enquiry Sub Category of "Error filling up application details".
Please note the following:
* Upon successful submission of the Enquiry Form, you will not be sent an acknowledgement email of any kind (this information is correct as of 3 November 2021 but there are constant improvements being made so this may change in the future).
* It took 4 days for me to receive an email response from STO (Safe Travel Office) acknowledging that they had received my query and that it had been handed over to the relevant department. Obviously there is a big backlog of requests to the STO at the moment so please be patient and do not submit multiple Enquiry Forms as this will simply add to the backlog. Note that in the email acknowledgement from STO, the subject line will be a unique case number that has been assigned to your query - it is of the format CAS-2021xx_xx_ where xx_xx_ is 6 unique digits.
* It took one more day for me to receive an email from Safe Travel Office, which contained a letter from the Civil Aviation Authority of Singapore (CAAS) referring to an appeal for the nominated traveller in the original enquiry (ie myself). The instructions were to use an Appeal Reference Number, which was provided within the letter from CAAS, back in the original SafeTravel VTP application portal (
Safetravel Portal).
Once you go back to reapply on the SafeTravel VTP application portal, you will notice that as soon as you enter your traveller name and email address, a new screen will pop up asking you to enter in your Appeal Reference Number. Once you enter that, you continue on with filling out your application webform, but it is a simpler webform which no longer requires you to upload a QR code.
Once you have completed all this, your VTP is issued immediately.
I hope this information is useful to anyone encountering issues with the SafeTravel VTP application portal, particularly on the lead times that are currently being experienced to resolve any issues encountered, as well as an insight into what happens in the end to get your VTP successfully issued. It is always a little bit stressful when what is supposed to be a simple process does not go as planned. The key takeouts are to be patient and plan ahead of time as there is obviously a well-established process for resolving any issues that come up.
The VTL to Singapore opens today, 8 November 2021, and I am sure there are plenty of people who would like to take advantage of it to head off to Singapore.
Cheers and happy flying,
jc1jc1