Qantas website down all day?

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AndrewWScott

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Is it just me or has Qantas' website been down all day? I need to change a booking and am even considering picking up the phone!
 
Been working for me (although I haven't tried to manage a booking, but the rest has been ok)
 
AndrewWScott said:
Is it just me or has Qantas' website been down all day? I need to change a booking and am even considering picking up the phone!
Click to expand...
Does the problem involve getting to the last page (where you put in CC details), it looks likes its processing, then it comes up with an error?
 
Blackswan said:
Does the problem involve getting to the last page (where you put in CC details), it looks likes its processing, then it comes up with an error?
Click to expand...

No. The problem involves typing Qantas' URL into an IE browser window and getting absolutely nothing. Just a progress bar going on and on forever with white space on the page.

I have been online all day and going to many other websites with no problem.
 
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I have noticed there are periods when the flights searches or displaying individual bookings have not worked since yesterday morning.
 
Skoogle,

Have you tried deleting your shortcut and cookie for the Qantas web site and setting them up again :?:

Previously I've found it works for some sites.
 
I have noticed the Qantas website to be very unstable but getting worse the last few weeks. Is Qantas doing some development to their website? This has been happening both on the work computer and my laptop so I am guessing it is not related to cookies.

Some of the issues are the aircraft details do not appear when clicking on flight number in my bookings, constantly getting connectivity issues when looking at award availability, when viewing a booking I need to backspace 3 times, or use the back tab on IE, 3 times to return to the list of bookings etc. Anyone else having these issues?
 
JohnK said:
... when viewing a booking I need to backspace 3 times, or use the back tab on IE, 3 times to return to the list of bookings etc. ..
Click to expand...
This particular one you are stuck with for now I'm afraid; it's not a bug - it's the effect of an enhancement!
 
serfty said:
....it's not a bug - it's the effect of an enhancement!
Click to expand...
You mean it was intentional? What could it possibly achieve, other than frustration, to make someone press the backspace 3 times to return to the previous screen? To put is simply if an enhancement produces an undesirable effect then this is a bug as far as I am concerned....
 
By clicking the "Go Back one Page" you go to a web page that auto forwards you again to the page which shows your booking.

This is a sample URL that does the auto forward:

[noparse]http://www.qantas.com.au/regions/do/dyn/checkmytrip?bookingRef=xx_xx_&surname=xx_xx_%20&ffnum=9999999&pageFrom=/regions/do/dyn/yourBooking[/noparse] (A copy of the source for this is below.)

and here's the one that shows your booking data:

[noparse]https://book.qantas.com.au/pl/QFServicing/wds/RetrievePNRServlet[/noparse]

I believe this may be a security measure.

So clicking back 'once' simply brings you back to show your booking again; clicking twice will bring you to the 'Your Bookings' page as long as the auto forward process from the fist back page has not commenced. Clicking three times quickly may even take you to whatever page you had before the "Your Bookings" page.

:idea: To get around this, I simply click the drop box beside the back button and select "Frequent Flyer - Your Account - Your Bookings" ...

HTML: 
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<link href="/styles/base.css" rel="stylesheet" type="text/css">
<link href="/styles/themes/red-dress/regions/common.css" rel="stylesheet" type="text/css">

<script language="javascript">
function doWork(){
var isBack;
isBack=(document.historyForm.field1.value==2);
document.historyForm.field1.value=2;
document.historyForm.field1.defaultValue=2;
if(isBack){
history.back();
}else{
document.getElementById('indicatorDiv').style.visibility ='visible';
if(true){
document.SubmissionDetails.submit();
}
}
var image = document.getElementById('indicator');
image.src='/img/icons/ani_waitingdots.gif';
}
</script>
<meta http-equiv="pragma" content="no-cache">
<meta http-equiv="cache-control" content="no-store">
<meta http-equiv="response-expires" content="0">
<meta http-equiv="expires" content="0">
</head>
<body onload="javascript:doWork();">

<form name="SubmissionDetails" method="post" action="https://book.qantas.com.au/pl/QFServicing/wds/RetrievePNRServlet">

<div id="indicatorDiv" align="center" style="visibility :hidden; position:absolute; left:0px; top:0px; height:100%">

<div id="wrapper">


 <div id="banner">
<img id="logobanner" src="/img/headers/logos/img_logoFlights.gif" alt="" />
</div>
<div id="pageContent" style="height:345px;">
<div style="text-align:center">
<div class="pageTitle">

Retrieving your booking

</div>

<img id="indicator" src="/img/icons/ani_waitingdots.gif" >
<br><br><br>

<span style="color:#FF6600; font-size:16px; font-weight:bold">Manage your booking online at<br/> qantas.com/yourbooking</span>

</div>
<br><br>

<p><img id="imgwaits" src="/img/page_graphics/graphics/flights/img_wait.gif" alt="" /></p>

</div>
<br>
<div id="footer">
<div class="footerLinks" align="left">

<a href="http://www.qantas.com.au/needhelp/dyn/contacts/index">Contacts</a>
<a href="http://www.qantas.com.au/info/privacy">Privacy & Security</a>
<a href="http://www.qantas.com.au/info/termsOfUse">Terms of Use</a>
<a href="http://www.qantas.com.au/info/viewing">Viewing Tips</a>
<a href="javascript:goHome()">Qantas Home</a>
</div>
<div class="footerCopyrightNotice" align="left"> &copy; Qantas Airways Limited ABN 16 009 661 901 </div>
</div>


</div>
</div>
</div>

<input type="hidden" name="ACTION" value="MODIFY">

<input type="hidden" name="LANGUAGE" value="GB">

<input type="hidden" name="DIRECT_RETRIEVE" value="TRUE">

<input type="hidden" name="SKIN" value="P">

<input type="hidden" name="PROVIDER" value="1A">

<input type="hidden" name="ENC" value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

<input type="hidden" name="ENCT" value="1">

<input type="hidden" name="SITE" value="QFQFQFSD">

<input type="hidden" name="PAGE_FROM" value="/regions/do/dyn/yourBooking">


</form>

<form name=historyForm>
<input name="field1" type="text" value="1" style="visibility:hidden"/>
</form>
<!-- SiteCatalyst code version: H.1.
Copyright 1997-2005 Omniture, Inc. More info available at
http://www.omniture.com -->
<script language="JavaScript" src="/js/sitecatalyst.js"></script>
<script language="JavaScript"><!--
/* You may give each page an identifying name, server, and channel on
the next lines. */
s.pageName=""
s.server=""
s.channel=""
s.pageType=""
s.prop1=""
s.prop2=""
s.prop3=""
s.prop4=""
s.prop5=""
/* s.prop7 is set to document.title by Shub on 04.11.05 */
s.prop7=document.title;
/* E-commerce Variables */
s.campaign=""
s.state=""
s.zip=""
s.events=""
s.products=""
s.purchaseID=""
s.eVar1=""
s.eVar2=""
s.eVar3=""
s.eVar4=""
s.eVar5=""
/************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/
var s_code=s.t();if(s_code)document.write(s_code)//--></script>

<script language="JavaScript"><!--
if(navigator.appVersion.indexOf('MSIE')>=0)document.write(unescape('%3C')+'\!-'+'-')
//--></script>
<!-- End SiteCatalyst code version: H.1. -->

</body>
</html>
 
serfty said:
This is a sample URL that does the auto forward:

[noparse]http://www.qantas.com.au/regions/do/dyn/checkmytrip?bookingRef=xx_xx_&surname=xx_xx_%20&ffnum=9999999&pageFrom=/regions/do/dyn/yourBooking[/noparse] (A copy of the source for this is below.)
Click to expand...

</start rant>
While not as bad a job as Qantas has done previously with passing some data via URL, I still believe that passing the booking reference, surname and FF number is a security issue.

Had noticed that recently, but never got around to emailing Qantas about it. Information like that should not be passed via a URL but sent encoded within the data itself.

</end rant>
 
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