Qantas Website won't let you pay!

[Mistress]

I was able to complete three bookings, but at 11pm at night! i am noticing that the website seems to be happier today!

 

[Revenge]

I managed to go get a booking done today but had to refresh some jammed screens a few times.

 

[Ade]

I also got the error page over a dozen times, but was lucky to get to QF Premium CC line in under 2 mins. The agent explained that the issue, in my case was due to the complex routing I was choosing.

I was going to make the best use of the DSC offer, so I drew up some complex routings on the QF website using multi city tool. As QF website couldn't marry the itineraries, it threw that sorry page.

The agent on the phone was able to stitch the routes together

Also sometimes, if the bookings involves 5 seats or less, Y in my case, the error surfaces. QF couldn't explain why a pax can't book a seat if only 5 or less seats are available in the cabin (or the fare class, in my case, H)

 

[justinbrett]

Did a sale end between the weekend and now?

I just requoted the trip I booked on the weekend, the price has gone up by $1000 yet according to EF the exact same fare classes as I got are all still available for each leg.

I wonder if QF forgot to jack the prices up before launching DSC? I couldn't book my trip directly due to the payment errors as others have got above, required webchat to book for me for the same price. I wonder if there was a glitch in the system and I got it cheaper than I should have?

 

[sxc]

For me it seems the mobile web interface is more reliable than the desktop site.

 

[Franky]

I was able to complete three bookings, but at 11pm at night! i am noticing that the website seems to be happier today!

Not here it isn't - several different error codes depending on which way we try to book... (66002 and 4000)

 

[Batterytraveller]

I'm sorry but I have to use this thread to vent, but it happened again! And then, doing text chat to complete the booking the website decided to reload itself and now is slowly doing that.

Has anyone every managed to get anyone at Qantas to give a sXXt about this. Although the people on the phone and chat have been very nice, I've tried several attempts to find some escalation path back to Qantas IT and failed miserably.

Why does booking a flight to Sydney have to be so hard, it enough to make me consider switching to virgin.

 

[Batterytraveller]

Managed to complete two more booking through web chat. Zoe was very helpful and promised to log my issues.

 

[amidon7]

After trying for two days on the Qantas website with the same error message that prevented me from completing the booking, I finally managed to successfully book the flight I wanted via Amex Travel. According to the conditions, this should be honoured for the double status credit offer, as it is a QF flight with a QF flight number. Fingers crossed ....

 

[justinbrett]

After trying for two days on the Qantas website with the same error message that prevented me from completing the booking, I finally managed to successfully book the flight I wanted via Amex Travel. According to the conditions, this should be honoured for the double status credit offer, as it is a QF flight with a QF flight number. Fingers crossed ....

You can book with any travel agent. As long as a PNR is generated with a QF (081) eticket.

 

[cwd]

You can book with any travel agent. As long as a PNR is generated with a QF (081) eticket.

I don't believe it's conditional on it being a QF 081 ticket. It's certainly worked in the past when ticketed by others (AY for one). QF code booked and QF metal are the requirements.

 

[sxc]

I think the QF 081 ticket requirement is only for Qantas Business Rewards eligibility.

 

[peter_g]

I have found with a lot of trial and error a way around the payment problems.
First you must log out of qantas.com, and clear the browser cache. Your computer must have no knowledge of you or your QFF number.
Go to qantas.com. Do NOT log in.
Make a booking. Do NOT give your QFF details at all, anywhere. You will have to give your name, phone and email. Use a different email to one that is normally in your QFF profile.
Don't select seats.
You should now get the payment page rather than the error page. Pay for the flight. Make a note of the PNR just in case.
The payment will process, and you will get the "Thank You" page. At the bottom click on "Manage Booking".
Click on "Add frequent flyer number". Add you QFF number. Click on update details. Click on Qantas Home.
Now, and only now, log in to qantas.com. You will see your newly made and paid booking under "My Bookings". Now you can select your seats.
After all the trial and error I have a list of 30 PNRs that I have created. I wanted to create 4 bookings, and with this method I have done that, and I haven't been able to pay for 26 PNRs due to the errors. The PNRs that haven't been paid get automatically cancelled after an hour or so.
Note that these were all simple return tickets, not the multi-stop I really wanted to book. As these were all H class fully flex I can call back later and change these to the flights I really want.
Hope this helps someone with the same issues - you have about 4 hours left to get the double status credits.

I've logged these issues with website support. I encourage others with issues to do the same - only with our feedback can these issues be fixed.

 

[Franky]

I have found with a lot of trial and error a way around the payment problems.
First you must log out of qantas.com, and clear the browser cache. Your computer must have no knowledge of you or your QFF number.
Go to qantas.com. Do NOT log in.
Make a booking. Do NOT give your QFF details at all, anywhere. You will have to give your name, phone and email. Use a different email to one that is normally in your QFF profile.
Don't select seats.
You should now get the payment page rather than the error page. Pay for the flight. Make a note of the PNR just in case.
The payment will process, and you will get the "Thank You" page. At the bottom click on "Manage Booking".
Click on "Add frequent flyer number". Add you QFF number. Click on update details. Click on Qantas Home.
Now, and only now, log in to qantas.com. You will see your newly made and paid booking under "My Bookings". Now you can select your seats.
After all the trial and error I have a list of 30 PNRs that I have created. I wanted to create 4 bookings, and with this method I have done that, and I haven't been able to pay for 26 PNRs due to the errors. The PNRs that haven't been paid get automatically cancelled after an hour or so.
Note that these were all simple return tickets, not the multi-stop I really wanted to book. As these were all H class fully flex I can call back later and change these to the flights I really want.
Hope this helps someone with the same issues - you have about 4 hours left to get the double status credits.

I've logged these issues with website support. I encourage others with issues to do the same - only with our feedback can these issues be fixed.

Well done Peter....

 

[zig]

I have found with a lot of trial and error a way around the payment problems.
First you must log out of qantas.com, and clear the browser cache. Your computer must have no knowledge of you or your QFF number.
Go to qantas.com. Do NOT log in.
Make a booking. Do NOT give your QFF details at all, anywhere. You will have to give your name, phone and email. Use a different email to one that is normally in your QFF profile.
Don't select seats.
You should now get the payment page rather than the error page. Pay for the flight. Make a note of the PNR just in case.
The payment will process, and you will get the "Thank You" page. At the bottom click on "Manage Booking".
Click on "Add frequent flyer number". Add you QFF number. Click on update details. Click on Qantas Home.
Now, and only now, log in to qantas.com. You will see your newly made and paid booking under "My Bookings". Now you can select your seats.
After all the trial and error I have a list of 30 PNRs that I have created. I wanted to create 4 bookings, and with this method I have done that, and I haven't been able to pay for 26 PNRs due to the errors. The PNRs that haven't been paid get automatically cancelled after an hour or so.
Note that these were all simple return tickets, not the multi-stop I really wanted to book. As these were all H class fully flex I can call back later and change these to the flights I really want.
Hope this helps someone with the same issues - you have about 4 hours left to get the double status credits.

I've logged these issues with website support. I encourage others with issues to do the same - only with our feedback can these issues be fixed.

Congrats on your persistence, and thanks for sharing.

 

[HappyFlyerFamily]

Well done. At least you are all sorted.

My variation happened a few months ago. When paying for the booking, the system crashed. So I thought try again. But when making a second booking I found that my chosen seats were still locked, which made me curious. Then I found the ‘unpaid‘ booking in the manage booking section. No itinerary was sent through. No payment taken. But booking number remained. About a month before departure, I checked and could not get the booking emailed to me. Rang the customer service and they helpfully informed me I didn’t pay. They took credit card payment (but luckily waived the surcharges) and then the itinerary/e-ticket was sent through the next day I think.