QantasLink - Alliance operated services

[N860CR]

For the last few months, those of us frequenting ROK have had many services operated by Alliance.

My flight yesterday evening was, and a trend seems to be starting. QantasLink services (unlike mainline) have an afternoon bar service 7 days a week. For the second time, the crew on yesterdays flight advised that nothing was onboard. Frustratingly, there was no explanation, rather just no offer. It's starting to annoy me a bit that I'm paying a premium to fly on these QF services over DJ and the one benefit of QF doesn't seem to be on offer.

Given experiences with customer care, I don't see a great deal of point in raising it, but to satisfy my curiosity, has anyone else run into this problem? Have QFLink dropped the bar service, or are they just not keeping adequate tabs on their contractors?

 

[samh004]

I flew QFLink last weekend (to LRE vv) and definitely had the afternoon bar service. Was even offered a top up, which was very welcome compared to CityFlyer, but I had to decline as I was driving home

 

[markis10]

TSV to CNS had bar service last Monday.

 

[medhead]

I think a lack of bar service on Alliance would be related to the nature of their business. Don't they do a lot of FIFO, no doubt dry flights are a requirement of the mining companies. Certainly that is the case to OLP. It is probably just too hard to provide different stock on the various routes.

 

[GladstoneTim]

If that is the case I think QFLink are very much shortchanging their customers. If they say afternoon bar service is the norm, when they sub-contract the flights they need to outline the requirements that must be met.

 

[TonyHancock]

BNE to MCK, via ROK on the 14th November had a bar service. (FOC Beers and wine at least).

 

[DrGuinness]

I was on the PQQ to SYD last week and I was rather pleased with actually getting some bar service in the afternoon...

 

[farstar]

Given experiences with customer care, I don't see a great deal of point in raising it, but to satisfy my curiosity, has anyone else run into this problem? Have QFLink dropped the bar service, or are they just not keeping adequate tabs on their contractors?

I think it is good to hear about things like this but did you let Qantas know on Help - Feedback with your comments.

 

[fjc]

There has always been bar service on DBO afternoon flights. I can't indulge, because I have a 2 hour drive in front of me. Now if only they would offer a 2nd cup of tea .....................

 

[Standby]

In the past when QFlink used Alliance F100s on QLD coast it was announed as a company statement,which seems to indicate these are adhoc operations to cover aircraft unavailablility and as such if catering isnt planned in advance with these operators it just doesnt happen.The plus is the flight doesnt get canx leaving punters stranded or massively delayed. The downside sometimes the niceties arent there either.
Some sort of communication about why Alliance was operating on behalf of QF and an appology about services differences isnt hard to do and grumbles go away.
I suppose its not as easy to organise catering as it used to be when they threw a 50litre esky in the back of the Shorts-Flying sheds before they closed the door....coldest beer I've ever had on a plane

 

[Groundfeeder]

One simply MUST have the comp. wine on Crash-8"s to make the noise level bearable.

Long time since I was on a F100 - East West Airlines I recall

By the way I heard a Crash 8 had gear problems this morning at BNE resulting in PAN call.

 

[N860CR]

I could understand it if it was a one off emergency charter, however these services have been run by Alliance since August. They have the QantasLink catering boxes and the standard QF soft drinks so I really can't think of any reason why they aren't offering the full QF service (which is what the pax are paying for).

Regional standards seem to be slipping. Just 12 months ago the ROK QP, while small, at least had an acceptable self service bar. Now it seems the ground handlers just restock it at their leisure. On Saturday afternoon, with three flights still left for the day, the fridge held two mini bottles of wine and 4 light beers (still sitting in the cardboard 6-pack liner). All were warm.

I'll email customer care, although im pretty sure ive been blacklisted as the only person who dares ask them to do their job properly! Stuck on alliance again this week, so we shall see.

 

[Groundfeeder]

Regional standards seem to be slipping. Just 12 months ago the ROK QP, while small, at least had an acceptable self service bar. Now it seems the ground handlers just restock it at their leisure. On Saturday afternoon, with three flights still left for the day, the fridge held two mini bottles of wine and 4 light beers (still sitting in the cardboard 6-pack liner). All were warm.

Been there, endured that too many times:evil::evil:

 

[ajw373]

One simply MUST have the comp. wine on Crash-8"s to make the noise level bearable.

Long time since I was on a F100 - East West Airlines I recall
.

East West never had F100's. F28's yes, but not F100.

 

[Groundfeeder]

East West never had F100's. F28's yes, but not F100.

Thanks, I sit corrected, but they may be stretch-F28's in the same vein that B717's are known as DC9-GT's.

 

[Sprucegoose]

F 50's??

For memory I believe EW operated these before being acquired by Ansett?

 

[markis10]

Ansett had F50s, EW did not. EW operated F28-4000s and of course F27s.

http://www.aussieairliners.org/fokker/f50aust.htm

http://www.aussieairliners.org/fokker/f28aust.htm

Ansett was the launch customer of the F50, I remembered being invited to a VIP preview of it when I was a long time GW member.

 

[Groundfeeder]

I still remember the damn hard seats on F28's

 

[N860CR]

For interests sake, over a week later, no response from customer care. I thought SG/WP worked on a 48 hour turnaround. Good to see Qantas is winning the race to the bottom!

 

[serfty]

As a WP it took 3 weeks for Customer Care to respond to my recenlt complained about poor food.