QantasLink - Alliance operated services

[N860CR]

Really? Anything more than 2 days for a high status pax is unacceptable. Guess they really have 0 regard for those who pay the bills these days.

 

[N860CR]

Quick update. Over 3 weeks later, not a word from Qantas.

Interestingly, here I sit in the ROK QP again and they have no beers at all in the fridge (I just took the last one) and there are a few bottles of red sitting on the counter.

About to get on yet another Alliance operated flight (running an hour late so I've missed by connection) as well, so we shall see what happens...

 

[Bundy Bear]

Really? Anything more than 2 days for a high status pax is unacceptable. Guess they really have 0 regard for those who pay the bills these days.

I think the A380 issues have probably caused Qantas a long line of complaints or queries about poor service.

I sent a query last week so I won't be waiting by the phone to hear from them.

 

[N860CR]

Well finally got a call back from customer care. Disgusted doesn't cover it!

The lady who called obviously couldn't have cared less and sounded like she was about to fall asleep. Basically said we have an RSA, we can't have the bars stocked (odd how they can in all the Intl lounges though...) and she'll email the base manager. She then went to hang up!

When I asked about the query in regards to the Alliance services she asked "what about them". Obviously didn't even read the email! She had a quick read and pulled a few one liners out of her backside "It's a very short flight, how do you plan to have a drink on it anyway?"

When asked why it took four weeks to get a resonse all she could come up with was "we've been busy with other issues, we can't exactly put more staff on can we?"

Don't think I've ever had such a rude and disinterested response to a valid complaint before. Good to see my efforts have resulted in no action at all!