Qatar Agent made an error, now my flight has disappeared...

[mitch_scott]

Last year I made a J booking from MEL-BCN-DOH-MEL with a 1 week stopover in Qatar on the way back. Once in Qatar, I needed to fly to Saudi for business so spoke to an agent about changing my DOH-MEL flight. She said rather than me having to keep changing the date, she would make it an open ticket that was valid for 2 years. In the end I fly back to Melbourne from Saudi and left this ticket open.

I have just tried to book this DOH-MEL leg today, and I was told that the validity of the ticket was actually only for 1 year and that it was cancelled last month. He stated that the original agent had told me the incorrect information (which I don't think is true, as their covid travel policy had open tickets for up to 2 years).

I am now waiting for them to call me back, is there anything I can do from an Australian Consumer Law point of view? Or am I solely in the hands of QR now?

If it was just an economy ticket, I wouldn't worry, but it was Full Fare J

 

[odysseus]

Consumer law requires you to get what was sold to you - but if you only have something said verbally, it is obviously very difficult to prove and may wind up as there is only your word against theirs. It doesn't technically invalidate the claim - but if the claims have equal merit and oppose you then it is difficult get a favourable outcome.

However, if you have anything written to support your claim - or of course if the airline agrees you were told that - then it can be handled the standard way if not resolved directly with Qatar.