TheInsider
Established Member
- Joined
- Jul 7, 2010
- Posts
- 4,045
Lol, it's possibly a 20% stake. Really doesn't mean much at all.I really hope VA will have relentless focus on improving the customer experience, if Qatar enables that great, if it doesn't go ahead, I hope VA has a plan B.
Reading through this forum and others, so many Aussies are so fed up with Qantas, feels like there's a genuine opportunity to take sustainable marketshare.
Not saying their CX is bad, as a gold member its great in Aus and VA has been my airline choice for business travel over past 12 years, early days post Borghetti it was fantastic!
I dont have the answers as to what it would take to win the marketshare but I'm sure the clever people at VA and/or Qatar can think of innovative ways to improve or can identify the CX gaps that need plugging e.g. a more consistent loyalty experience across partner airlines, particularly when traveling in ports that are not a direct flight away from Aus - whether a partner model can consistently and sustainably enable this vs. alliance model, unsure!
Introducing the wide body plane again, particularly to destinations like Nadi and Denpasar, 5-6 hours is too long for me on a narrow body would be another one on my wish list!
Also some Aussies are 'fed up with Qantas', most are still fine with them.