Qatar - Transit in DOH - 45min? Really?

[SandyS]

What a great outcome. And what a huge difference to how Emirates and Finnair behave in these circumstances.

 

[LittleFokker]

What a great outcome. And what a huge difference to how Emirates and Finnair behave in these circumstances.

Despite flying to/from Europe 3 times a year on average this is my first experience of a significant delay. I wish we had something similar (even if not as generous) in Australia - a few years ago I had a Jetstar SYD-DPS flight go mechanical and ended up delayed 24 hours and Jetstar refused compensation (1 paid night at the intercontinental) and travel insurance (Covermore LOL) said sorry mechanical not covered.

 

[Isochronous]

Ah ha!

"Thank you for writing to us again and please accept our apologies for our late reply.
In accordance to EU Regulations, we would like to offer you EUR600/- as compensation for the inconvenience caused. Kindly advise which one of our offices would be most convenient for you to liaise with in order for us to advise you on how to claim the amount."

Was that via the UK CAA, or just another letter to Qatar quoting the regulations?

 

[LittleFokker]

Was that via the UK CAA, or just another letter to Qatar quoting the regulations?

The chronology (so far) is...

1. Complain to Qatar quoting EU Reg
2. Reply from Qatar (5 days) saying nope.
3. Complain to Qatar again, quoting more EU Regs
4. Silence for 8 weeks
5. Filed with the UK Retail Ombudsman (Airline Dispute Resolution)
6. Reply from Retail Ombudsman (7 Days) saying nope.
7. Filed with the CAA Passenger Advice and Complaints Team (17th Oct)
8. Received offer from Qatar on 27 Oct.

Haven't heard back from CAA themselves yet but I'm thinking 7 & 8 are related

 

[LittleFokker]

Aaaaand we're done!

"Dear Mr Fokker

Further to your correspondence with our Customer Relations Head Office in Doha.

As agreed, we are pleased to confirm that the Bank Transfer for GBP1006/- (2 x EUR600) has now been sent your account.
Please allow up to 5 working days for this credit to reach your account.

We once again sincerely apologise for any inconvenience caused.

Yours sincerely

Customer Relations
Qatar Airways, 1 Cluny Mews, London SW5 9EG"



See you all back here in April


***** EDIT *****

I just checked the exchange rate and it should be closer to GBD 1086 (at mid market rate on Monday) - 8% difference. I've emailed back querying this.


***** UPDATE *****

I heard from Qatar - apparently they use the exchange rate at the time of delay (July).

 

[RAM]

Aaaaand we're done!

"Dear Mr Fokker

Further to your correspondence with our Customer Relations Head Office in Doha.

As agreed, we are pleased to confirm that the Bank Transfer for GBP1006/- (2 x EUR600) has now been sent your account.
Please allow up to 5 working days for this credit to reach your account.

We once again sincerely apologise for any inconvenience caused.

Yours sincerely

Customer Relations
Qatar Airways, 1 Cluny Mews, London SW5 9EG"



See you all back here in April


***** EDIT *****

I just checked the exchange rate and it should be closer to GBD 1086 (at mid market rate on Monday) - 8% difference. I've emailed back querying this.


***** UPDATE *****

I heard from Qatar - apparently they use the exchange rate at the time of delay (July).

and so you adjust it for the lost interest earnings since then....